Having stayed here before earlier in the year, I decided to visit here again whilst in the area.
On my first visit the hotel was having extension / refurbishment works varied out. Despite this both the hotel and pub were immaculate and customer service was excellent.
On this occasion, on arrival I found customer service toward another guest not to the same high standard. Even though it appeared to be his error, rather than helping the man with his problem, both of the staff found it necessary to argue the point with him at the same time as checking other guests in.
Unfortunately, service standards seemed to have dropped in the pub next door as well. Whilst waiting for a table, the waitress asked the 2 men infront of me if they had booked and looked at them as if they were from Mars when they said no. At this point I decided to skip the Brewers Fayre and go to McD's instead.
Really nice hotel, but I'm afraid I'd think twice about coming here again.
- Official Description (provided by the hotel):
- King's Lynn Premier Inn is a great quality hotel offering 149 en-suite rooms with king size beds, modern bathrooms and is located adjacent to the Freebridge Farm Brewers Fayre offering great value pub food all day everyday. Breakfast is also served in the restaurant. We have 7 universally accessible rooms, 4 of which have wet room facilities. We have a family rooms which can accommodate 2 adults & 2 children under the age of 16. Cots & interconnecting rooms are also available. ... more less
- Also Known As:
- Premier Inn King`s Lynn Hotel King`s Lynn
- Premier Inn Kings Lynn UK/Norfolk