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“Poor food and poor customer care”

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Premier Inn Thetford Hotel
Ranked #1 of 7 Hotels in Thetford
Certificate of Excellence
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor food and poor customer care”
3 of 5 bubbles Reviewed 4 June 2013 via mobile

I stay in premier inns all over the country, food not the best quality and the customer care could be better.
Will give this place a miss in the future. I suggest you eat elsewhere if you require quality food.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Speedy3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Thetford Hotel, responded to this review, 7 June 2013
Many thanks for taking the time to review and for your comments. I'm very sorry to hear that you were disappointed with your stay at Thetford Premier Inn. Please contact us direct at the Hotel and we'll be happy to discuss your comments and rectify this situation for you.

I do hope this isolated incident won't deter you from staying with Premier Inn again in the future.

Many thanks and kind regards, Dee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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470 reviews from our community

Traveller rating
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    147
    53
    17
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Any
English first
Derby
Level Contributor
104 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 3 June 2013

Good quality and value.
Staff very helpful,room clean and well maitained
Be aware the hotel is on quite a busy road- so ask for a room at back of hotel(odd numbers rooms I think!) if you want a slightly quieter stay- Room 22 is at the top of the stairs that is used by all guests to access their rooms on first floor.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MelBeeDerby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
essex uk
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

Just returned from a 2 night stay....what a lovely hotel.Room was clean,kids loved the big flat screen TV.We chose to have the breakfasts both mornings..again lovely good.We had friends come and visit us one day and spent a day at High Lodge followed by a meal in the Hotel Restaurant...again great food.And best of all really friendly Staff.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kevdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bethyoscar22
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 23 May 2013 via mobile

We use premier inn's for most trips - they are so clean, reliable and good value for money! This hotel was no disappointment..! Reception was very helpful - HUGE TV on wall so was lovely relaxing bed watching!! Sadly the bed was the worst premier inn bed - a small double with "roll together" fault. I have stayed in PI's when the bed is the size of a double and a single. Ok location for bury st Edmunds but you will have to drive - cabs are expensive £30 one way to bury and hard to get! There is a small retail park 3 mins away with a huge sainsburys/McDonalds/ pc world etc which was good to have a walk around .. Only stayed one night for a wedding.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bethyoscar22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales,UK
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 18 May 2013

Stayed for one night in March 2013. Rooms are clean and beds are comfortable. There is of course extra pillows if needed, which are also soft and comfortable. If you can ask for a room facing the car park, as they are quieter than the ones facing the main road. We stayed in the latter last year, and although not a mega busy main road, we were awake around 6 am due to the traffic, but no such problems in the car park facing room. The breakfast was tasty also.

Room Tip: Ask for a room facing the car park.
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank monambyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swadlincote, United Kingdom
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 18 May 2013

Efficient and friendly check-in. The room was one of the "refurbished" ones with a massive TV fixed to the wall, and sockets in which you can plug other gadgets into it with (see attached photos). Room was very spacious with large comfy bed and a sofa bed. Shower pressure was one of the best I have experienced in a Premier.
Evening meal in the attached Table Table restaurant was excellent, as was breakfast.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steve U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Almeria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 May 2013

Great bed. A couple of great nights sleep.
Sunday morning breakfast was a nightmare. My wife and I were forgotten about amid chaos. My patience and expectation eventually ran out. Vegetarian option not available at that time. A few other items were also scarce. Zero service.
A complete contrast to Saturday morning breakfast!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeslieAlmeria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Thetford Hotel

Property: Premier Inn Thetford Hotel
Address: Maine Street, Thetford IP24 3PG, England
Region: United Kingdom > England > East Anglia > Norfolk > Thetford
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Thetford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Thetford Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Situated on the A11, A134 junction towards Norwich & Bury St. Edmunds, this hotel is ideally situated for exploring the heart of east Anglia. Surrounding features include Centre parks, Thetford high lodge forest centre & Snetterton race track. ... more   less 
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Also Known As:
Premier Inn Thetford Hotel Thetford
Premier Inn Thetford Hotel Norfolk

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