Our stay at this hotel was the worst I have ever had, no heating in rooms in mornings until just before 10 we did mention this to staff but it still wasn't sorted out, no breakfast before 10am, bathroom needing new loo seat, shower curtain needed replacing because of stains, toilet system very noisy as no main drainage, carpet in room had dirty stains and hadn't been vacuumed when we arrived, stair carpet stinks of cigarettes, no one on sight except for cleaner in pub before 10am so given side entrance door key which can only be used by fire escape staircase between 11.30pm-10am and the stairs are very steep on the fire escape staircase, no parking, woken early by noise in the mornings by vans visiting shops in pedestrianized area.
The only things that were good about this hotel was it being very central to nice places to eat and the shops but most restaurants don't open on Monday evenings which only leaves the pubs to eat in on that evening. The staff were friendly. The bedding and towels were clean. We wont be returning to this Hotel.
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- Also Known As:
- The Swan Hotel Cornwall/Wadebridge