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Very good
19 reviews
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Farmhouse -
6 Bedrooms, 6 Bathrooms, Sleeps 10
Moretonhampstead, Dartmoor National Park, Devon, England

Reviews from our community

Very good - based on 19 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
London, United Kingdom
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 August 2015 for a stay in August 2015
people found this review helpful

Booked this through a cottage rental company which listed it as 5 star. It is not 5 star. The building is lovely, the location idyllic , the fittings are substandard for 5 star but the beds were comfy. We have stayed in many 5 star properties and even 4 stars which have been better than this and they have all provided everything we would need right down to the smallest detail like salt and pepper in the larder. After a 9 hour drive we arrived to find we could not even make ourselves a refreshing cup of tea as there were no supplies at all. Unlike an owner last year who even left us a home made cake and a bottle of wine along with eggs bacon bread tea coffee and milk as well as larder basic like sugar salt and pepper. This owner could learn a thing or two about 5 star treatment. The cottage was not furnished as the pictures show. We were a party of eight adults which included two chefs. The kitchen was poorly supplied with pots pans crockery, cutlery and glasses. Barely one of each and mismatched. We had a birthday to celebrate that week and couldn't even set the table for a three course meal. The picture shows an aga and an electric oven. The aga is not there and the oven too small to cook for so many. The bedroom pictures show tv's and curtains. No tv no curtains only a blind which didn't work properly in our room because it was broken a poorly repaired. No curtains in the dining room. The bar area in the lounge was totally unequiped, not a glass or jug or ice bucket to be found. The garden which is wall enclosed is beautiful but the pictures show a table and 8 chairs but in reality there was a large pub bench, fine for eating outside but nowhere to sit and while away a lovely summers day. Luckily we had taken a couple of folding chairs for us older members of the group or we wouldn't have been able to enjoy the peaceful surroundings. The bathrooms were lovely except for the bathroom on the landing which smell extremely bad. The bath in the attic bedroom had to be washed before use as it was dirty. There were many cobwebs around the house. Overall I would have to say this cottage is not 5 star. This the highest grade which cannot be improved upon so should be top class in all things, supply all things you could possibly need and have attention to detail. It did not.

Date of stay: August 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness
Liked best: Location
Liked least: Lack of equipment
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Sep 2015

I am very sorry that you didn't enjoy the house when you stayed there. I have read your review and comments and I am sorry that you were disappointed .

I agree that additional equipment would be an improvement. The house has now been completely reviewed, restocked with the kitchen equipment it lacked, alongside a new welcome pack.

The photos that are currently on the that website are of the house when it was run as a bed and breakfast.Somehow this has been overlooked by both of us. I have emailed the current photos to them and they are in the process of updating their website as we are ours. The main changes are our the replacement of blinds for curtains and the removal of the Aga.

We live nearby and post all of our numbers in the kitchen should guests need any assistance. If you felt that anything was not to your satisfaction we would have been more than happy to have resolved matters, and any other issues you may have had.

We have employed the same local cleaners for some years but it is our practice to check the house before each group checks in, but on this occasion we did not and have learnt a hard lesson.

I am so very sorry that it affected your week and that we didn't get the opportunity to rectify it at the time. We have had guests since the updates and their comments have all been positive. Here is one from last week:

"What a beautiful house. We loved our short stay there. Also had a welcome pack which was very much appreciated!! Would definitely go back."

I am glad you enjoyed the house generally and it’s unique location. Having addressed each of the points you raised, we would love the opportunity to show you our improvements. Contact me through our website and I will will offer you a rate reflective of your previous experience and ensure you have a great time, like so many of our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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