On arrival we were greeted by a very pleasant lady. We were shown to our room (number 1) which, on first inspection looked fine. However, we noted that there was no milk on the drink tray and the room was cold. The lady said that the window had been open all day so we thought no more about it. We went out for the evening and on our return the room was still very cold and we could not get the heating to work. My partner went to get some milk and asked how the heating worked, only to be told that the heating was set to 20 degrees and as the rest of hotel was at that temperature the heating had gone off and we were told to put jumpers/cardigans on!. Once we explained that I am on medication which makes me feel cold, the proprietor did put the thermostat up to 21, came into the room to ensure the heating was working and a short while later, brought us a heater which could have been left on all night if needed. Maybe the heating was more of an issue because it was November and this would not be a problem in the summer months. The bedside light fitting was very loose - it is noted that a previous review mentions this in the same room. Do they read the reviews and act upon them? The bed was very soft which was comfy at first but I woke up very stiff and in pain - I am used to a firm mattress, so isn't the hotel's fault per se.
We found no fault at all with the breakfast, one full english and one scrambled egg on toast with mushrooms - both thoroughly enjoyed.
Yes, the decor is a little tired, and could do with a bit of tarting up, but it isn't that bad.
Overall, we would go back again as the staff were very friendly and, once my situation was explained, the proprietor was extremely helpful - Thank you.
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- Also Known As:
- Kersbrook Guest Hotel Lyme Regis
- Kersbrook Hotel Lyme Regis
- Kersbrook Guest Accommodation Lyme Regis, Dorset