This has a potential to be a great Lyme Regis hotel – great position, good quality clean rooms, great views, but just don’t eat dinner here!
Poor service and poorly cooked food. When the waiter picks up two plates of hardly eaten food and says nothing you know this is not a restaurant that cares about food quality or customer care - at no time was there anyone who looked like they were in charge and absolutely no one asked how our food was! What a shame - after a great welcome from the receptionist who showed us around the ground floor and showed us to your room, we then had an early indicator of what we might expect from the waiting staff when we arrived in the lounge at 4:30pm and asked a waiter if we could order a cup of tea, to be told “you order from reception” – not “let me get you the menu, here are our specialities and once you have chosen please place your order at reception”… this hotel could be so much more if someone trained the waiting team – offering a choice of bread roll from a tray held above your head is really a very simple training need. For the price they charged we did expect better service.
- Official Description (provided by the hotel):
- Georgian Dower house built in 1735 with large garden, panoramic views across Lyme Bay's Jurassic UNESCO World Heritage site coastline and the famous Cobb harbour. Pathway to beach through gardens. Treatment room and Gym. Sea view restaurant with attentive service. Delicious food using seasonal local produce. Total Seaside Chic. ... more less
- Also Known As:
- Alexandra Hotel Lyme Regis
- Alexandra Lyme Regis
- Alexandra Hotel And Restaurant Lyme Regis, Dorset