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“Sorry but wouldn't stay here again!” 2 of 5 bubbles
Review of Mariners Hotel

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Mariners Hotel
Ranked #4 of 4 Hotels in Lyme Regis
Norfolk, United Kingdom
Level Contributor
230 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Sorry but wouldn't stay here again!”
2 of 5 bubbles Reviewed 21 November 2013

Stayed here with my partner and sadly wont be returning. A three for two night offer seemed appealing, and reviews on Trip Advisor were generally positive. The bus from nearby Axminster station conveniently stopped right outside, but a lovely olde worlde frontage failed to live up to expectations once inside. The reception is an indication of what was to come, a tired and tatty hotel that is very much in need of some tender loving care. The carpet on the landing leading to the rooms is threadbare and dirty, the paintwork on the banister is pealing and the walls need a clean. Our designated room had twin beds that had been 'zipped' together and was not the double bed I had requested and with reference to another guest's review, there are still couples who like to sleep in a 4 foot 6 inch bed. The zipping would not have been so bad had one of the mattresses not had springs protruding in abundance. How anyone would have been able to sleep on this is a mystery. After complaining we were shown 2 other rooms and we chose the best of these (room 12) which was not that much better by way of decor or spaciousness but at least the bed was somewhat comfortable. My partner slept well on it. The curtains were inadequate in the sense that they didn't keep the light out and were a little ill fitting. Tatty furniture with stains (top of dressing table) did little to enhance the room. There was substantial dust behind the mirror on the dressing table and the window frames. The TV was a nightmare. To be honest we could not be bothered to keep complaining and tried to make the best of it. The best part was the spectacular sea view.

Moving onto the guest's lounge, we thought we had walked into a convalescent home! The chairs situated nearest the garden view are very tatty (see photo) and the lounge is very unwelcoming, no TV, music or anything to suggest this was a welcoming place to spend time. I realise this is an old building but so much more could be done to make it a pleasant environment, the whole place needs updating completely.

The dining room was quite nice and overlooked the lovely garden, although the room felt cold in that it lacked any design concept. Whilst my partner enjoyed his kippers for breakfast, mine was nothing to write home about. I chose full English on the 3 occasions we ate there and the bacon was overcooked and the fried bread greasy. The mushrooms lacked juiciness and the decaff coffee was mediocre., We did not eat evening meals here, choosing instead to dine at another hotel not far away. On the last night we discovered how thin the walls are, when we could here people in the next room "using" the bathroom.

On a positive note and yes I do have one, the staff were very pleasant and helpful, especially the chap who assisted when we complained about the mattress. In fact the staff were the best thing about the place.

We were told on our departure that the hotel was to be re-carpeted and decorated in January, lets hope so, but it needs more than a quick spruce up to really justify the £130 normal price tag for a room with a view!

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SHEEPY2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinersLymeRegis, Owner at Mariners Hotel, responded to this review, 27 November 2013
Thank you for taking the time to review our listed 17c hotel, which we encourage all our guests to make. And points made that need attention are dealt with. With old listed buildings, especially on the coast, responsible owners have a constant maintenance programme in place. As we informed on departure we are replacing the carpet and decorating the landing in January, apologies if it had an effect on your stay. The interior of the hotel was designed only recently by a well known designer who specializes in hotels. People have different tastes but fortunately most people like it. Some tub chairs in the lounge are now a little worn, but otherwise in very good condition. We take green issues very seriously, rather than buy new which would be at a similar cost they are being professionally re-covered by a local upholsterer, which in turn helps the local economy. We can’t do them all at once as people then would have nowhere to sit! but we had had three recovered at the time of your stay and two more are away at the moment.

I’m proud of our staff who you found pleasant and helpful, liked our spectacular sea views and pleased you found the bus service from Axminster station convenient.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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409 reviews from our community

Traveller rating
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    57
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Nuneaton, Warwickshire u.k.
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 bubbles Reviewed 20 November 2013

Would highly recommend a stay here, comfortable, helpful, polite oh ! and good breakfasts!!!! kept us going for most of the day! As for the 'moans' of other guests, well, the place is old and therefore you would expect to hear the occasional floor board creaking for goodness sakes, so too, the rooms are not huge but I found them to quaint and cosy. We snuggled up just fine!

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank slouvaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haslemere
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 November 2013

The staff were very attentive and welcoming on arrival and my single room was comfortable, with no traffic noise, despite being adjacent to the street. The breakfasts were some of the best I have had, made from local produce and all freshly cooked. The carvery lunch on Sunday was equally good. No surprise that the restaurant is award winning. The public rooms are well appointed and comfortable and there are fine coastal views. Nothing was too much trouble for the staff.I shall have no hesitation in staying again and look forward to it.

  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, England, United Kingdom
Level Contributor
170 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 19 November 2013

Well situated with a brisk walk to both the town and the Cob (Harbour). Our room was clean and well presented - the hotel's lineage (age) means that the rooms aren't spacious. Staff were professional and the breakfast was of a good standard. The 'but', however, is the price for a one night stay in the low season - which we thought was expensive for what was on offer. It may be that Lyme Regis can command premium prices - and that their prices are in line with other hotels - but we will definitely shop around if we ever decide to visit the Jurassic Coast again.

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 November 2013

This is a lovely quaint hotel. The general facilities are fine but the bedrooms are compact. Matresses could be better. Breakfasts are excellent but had one very good dinner and one that disappointed.

Staff are just wonderful. They made the visit.

Room Tip: Rooms not facing road are quiet
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 3 November 2013

Having trawled through numerous hotel reviews, we opted for this hotel due to positive feedbacks. Our feedback in short:
-Extortionate prices for such small and basic rooms with no sea view. Room door had 1" gap at bottom so could hear creaky floors and voices in hall clearly.
-Took road side room to front so barely got any sleep due to noisy vehicles throughout the night. Complimentary earplugs would have come in handy.
-Breakfast was ok..nothing to write home about. Pleasant garden and cliff views to rear of breakfast room.
-Convenient private car park accross the road, though dare not ask to keep you your car there after check-out...a big no, no!
-Location is ok. Only a 5-8 minute walk from the Cobb.

I couldn't comment on the service as didn't have much interraction with the staff.

  • Stayed October 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Asemag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 29 October 2013

Having spent a lovely weekend at this hotel last year we decided to come back again for a couple of nights and we were not disappointed. We had a standard room this time instead of a sea view and it was just as comfortable. The service from the staff was first class and they couldn't do enough to help. The food in the restaurant was excellent and there were ample portions. I even bought some fish in the local fish market which the hotel kept for me in their fridge until we left. We will be back!

Room Tip: Have stayed in a sea view room which was very nice although it did not have any chairs to sit in. Th...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bonnie635679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mariners Hotel

Property: Mariners Hotel
Address: Silver Street, Lyme Regis DT7 3HS, England
Region: United Kingdom > England > Dorset > Lyme Regis
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #4 of 4 Hotels in Lyme Regis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mariners Hotel 4*
Number of rooms: 14
Reservation Options:
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Also Known As:
Mariners Hotel Lyme Regis, Dorset

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