Stayed here with my partner and sadly wont be returning. A three for two night offer seemed appealing, and reviews on Trip Advisor were generally positive. The bus from nearby Axminster station conveniently stopped right outside, but a lovely olde worlde frontage failed to live up to expectations once inside. The reception is an indication of what was to come, a tired and tatty hotel that is very much in need of some tender loving care. The carpet on the landing leading to the rooms is threadbare and dirty, the paintwork on the banister is pealing and the walls need a clean. Our designated room had twin beds that had been 'zipped' together and was not the double bed I had requested and with reference to another guest's review, there are still couples who like to sleep in a 4 foot 6 inch bed. The zipping would not have been so bad had one of the mattresses not had springs protruding in abundance. How anyone would have been able to sleep on this is a mystery. After complaining we were shown 2 other rooms and we chose the best of these (room 12) which was not that much better by way of decor or spaciousness but at least the bed was somewhat comfortable. My partner slept well on it. The curtains were inadequate in the sense that they didn't keep the light out and were a little ill fitting. Tatty furniture with stains (top of dressing table) did little to enhance the room. There was substantial dust behind the mirror on the dressing table and the window frames. The TV was a nightmare. To be honest we could not be bothered to keep complaining and tried to make the best of it. The best part was the spectacular sea view.
Moving onto the guest's lounge, we thought we had walked into a convalescent home! The chairs situated nearest the garden view are very tatty (see photo) and the lounge is very unwelcoming, no TV, music or anything to suggest this was a welcoming place to spend time. I realise this is an old building but so much more could be done to make it a pleasant environment, the whole place needs updating completely.
The dining room was quite nice and overlooked the lovely garden, although the room felt cold in that it lacked any design concept. Whilst my partner enjoyed his kippers for breakfast, mine was nothing to write home about. I chose full English on the 3 occasions we ate there and the bacon was overcooked and the fried bread greasy. The mushrooms lacked juiciness and the decaff coffee was mediocre., We did not eat evening meals here, choosing instead to dine at another hotel not far away. On the last night we discovered how thin the walls are, when we could here people in the next room "using" the bathroom.
On a positive note and yes I do have one, the staff were very pleasant and helpful, especially the chap who assisted when we complained about the mattress. In fact the staff were the best thing about the place.
We were told on our departure that the hotel was to be re-carpeted and decorated in January, lets hope so, but it needs more than a quick spruce up to really justify the £130 normal price tag for a room with a view!
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- Also Known As:
- Mariners Hotel Lyme Regis, Dorset