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Mariners Hotel
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Reviews (460)
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All reviewscar parksea viewsteep hillold buildingexcellent restaurantpretty gardenlovely hotelrooms were very cleanfull englishsmall hotelnight breakcomfortable loungestayed one nighttown centresingle roomnice roombreakfast was excellent
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Reviewed 18 February 2010

We first went to the Mariners last March, for my Goddaughter's 50th birthday dinner, and stayed the night.
We were very impressed with the food and the accommodation, so decided to return for our wedding anniversary trip.
We were not disappointed. The welcome was warm and friendly, our bags were carried to our room, and any request we made was carried out at once.
We had three memorable dinners in the Restaurant, and neither my husband or I have eaten better hotel-restaurant food anywhere in the UK, neither flavour nor presentation could be faulted.
And the breakfasts were excellent too.
The hotel has a pleasant garden, with wonderful views across Lyme Bay. Unfortunately persistent rain stopped any idea of sitting outside with our coffee.
I can heartily recommend this hotel. If there is a minus, it is the fact that it is sited at the top of a steep hill.
But there are buses and taxis for those who can't cope and it is well worth the effort.

  • Stayed: February 2010, travelled as a couple
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Thank fannyblot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2009

My wife and I have just returned from a 3-night stay B & B over Christmas at Mariners Hotel. Somewhere on this site there is a picture showing a man with his head just clear of the ceiling of his bedroom, not mentioning that he must be well over 6 feet 6 tall. We were concerned when, AFTER we booked, we read his review which warned against the attic rooms . We, being of average height, had no such problems and were pleased to find Room 12 (the subject of this picture) very comfortable with an excellent view over the town and the Bay. The staff were welcoming and attentive to our slightest needs. The Breakfasts were excellent and we were sad that because we were celebrating Christmas with friends we had no opportunity to sample the Dinner menu which we were told was excellent. We will certainly do the same again.

  • Stayed: December 2009, travelled as a couple
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Thank HertsGandG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2009

I've stayed at the Mariners twice before but this was the first time since its renovation and updating. It is a lovely hotel and the owners have done well to combine the old world charm of the original building with new fittings and facilities. Everywhere you look, there is quality - hardwood floor in the dining room, slate in the pleasant bar area, John Lewis New England furniture in the bedrooms. The residents' lounge with its collection of sofas and easy chairs - plus beautiful view over the garden and out to the sea - reminded me of an old-style girls' boarding school. (Anyone who's ever read Enid Blyton's Mallory Towers series will know what I mean.) The staff, too, are very pleasant.

I can't comment on dinner because we were only there for breakfast but that was excellent. They do the usual full English, plus kippers and smoked haddock. Mine was delicious and perfectly cooked. I was also pleased to find Tiptree marmalade and jam on the table. It's a small touch but another sign that the hotel doesn't skimp on quality.

The downside, for us, was the room we were allocated. We had requested a view of the sea - for which we paid extra. While the view was certainly lovely, the room itself was in the attic. Anyone who's ever stayed in an attic room knows the problems and the Mariners was no exception. The ceiling in our room was so low that my husband had to remove his shoes if he wanted to stand upright. It was even worse in the ensuite, where a roof joist ran across the top of the shower and the shower frame sported a 'Mind your Head' notice (see picture). The room was really too narrow to accomodate a shower - imagine trying to shower in a trouser press and you'll get the idea. There was no heating, no towel rail, and no counter space for the lovely mandarin and bergamot toiletries, which had been placed on the floor beside the loo. On the plus side, it was all sparkling clean, the fittings were new and the bath towels were unusually generous in size.

Was the view worth the disadvantagest? It depends. In the middle of summer, if all the other seaview rooms are fully-booked, then maybe. In the winter months, you might want to think twice. The view might not be quite as spectacular on a lower floor, but you'll be more comfortable and you won't have to worry about going home with a bump on your head.

  • Stayed: December 2009, travelled as a couple
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2  Thank MargretUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2009

We found this little gem after cancelling our room at the Alexandra Hotel (see my review) which was awful!
This hotel offers old world charm, yet has modern refurbished rooms and a lovely comfortable sitting area overlooking a pretty garden and views of the sea.
All the staff were only to pleased to assist but were discreet in ensuring the guests relaxed in the lovely peace and quiet.
The food was just divine and we made it our business to compliment the chef as we were so impressed by it.
We ended up staying an additional night as it was so nice and although we had to change rooms (we had not pre-booked) it was nice to say that both rooms we stayed in were equally pleasant, modern and refurbished with excellent showers and were spotlessly clean.
We would thoroughly recommend this hotel and were interested to read of some of its history.
Apparantly Beatrix Potter made mention to the hotel in her book The Tale of Piggywinkle and was depicted in one of the sketches in this book. Also, Jane Austin stayed at the hotel and found her inspiration to write her novel 'Pursuaison' whilst staying there.
The only downside was the hill climb to it, however, we were glad of this to walk off all the lovely food we had cosnsumed.

  • Stayed: August 2009, travelled as a couple
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2  Thank LoobyWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2009

My daughter and I paid the full price for a last-minute twin room which we were told had an 'un-refurbished bathroom' - they weren't kidding! The female on reception was 'unable' to give us directions from the town centre to get to the hotel and ignored us for so long when we arrived at reception that we had eventually to ask to be acknowledged. We were told to wait in the garden until someone could deal with us and, having done so, were immediately summoned back to reception, being told that the management would 'see us now'.

We were shown to our room by a taciturn male and when confirming that we would accept the room were told that, as it was a Bank Holiday weekend, we could only have the room if we agreed to stay for two nights and paid up front so that we couldn't change our minds after the first night.

The breakfasts were good but again, were spoilt by the attitude on our first morning, being told to sit anywhere, but once we had seated ourselves comfortably in a nearly empty dining room were then told 'you can't sit there, can't you see it's been laid for four' and were tersely re-directed to sit at a table laid only for two.

We were told to park in the hotel's car park nearby but, because of completely incorrect signage, parked mistakenly in a private part of the parking area, which so angered local residents that they deliberately blocked in our vehicle until the matter was solved by the intervention of the local police. None of this would have occurred if the hotel had their car park signs accurately placed or, more importantly, had not recorded incorrectly the registration number of our vehicle - when the police initially contacted them they were not told that the owner was staying at the hotel nor, of course given the correct vehicle details.

All in all, I would state that Fawlty Towers has nothing on this hotel for rudeness and total lack of commitment to customer service. It is places like this that give British Hotels such a terrible reputation and visitors such a mistaken view of the standard of hospitality to be expected in our country.

  • Stayed: August 2009, travelled with friends
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4  Thank Slices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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