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“Boutique hotel”

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The Cross Keys Hotel
Ranked #2 of 13 Saffron Walden B&B and Inns
Perranporth Cornwall
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Boutique hotel”
Reviewed 12 May 2014

Hotelwas clean enough. Rooms were small thoughbeds was very comfortable. Very little hangin space for clothes and virtually no shelf space. The CCTV camera on the opposite building was offputting when it appeared to be pointing into the room! We waved.
Details fail to mention that it fronts a busy road next to traffic lights so there is a great deal of traffic noise which the double glazing and shutters do not block out adequately.
However it does have a central locaiton and it is a short stroll to almost anywhere you would want to see.
Restaurant food was good and reasonable value though drinks were slightly expensive (see later). Breakfast service was poor. You have to go to the cake shop to order breakfast rather than the staff noticing you are there and coming to serve you. Add this to the cleaner working round the bar (where you have to eat) with vacuum cleaner and mop at the same time and you get the picture of lack of thought for the customers.
Parking was just adequate but very useful.
Note that if you arrive on Market day, King Street where the car park is, is closed off all day.
My major complaint was the price of Becks Blue which retails in shops at about 60p a 275ml bottle, has no alcohol so no tax and was being sold (we only bought one!) at £4.00 per bottle - unjustifiable!
However, all in all we would rate the hotel as a worthwhile experience and reasonable value for money.

Room Tip: Try room 3 - it is at the back and does not face the road.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveB_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Dorchester, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 May 2014

Appealing at first sight, this place has a lot going for it with a central location and parking (except being inaccessible on market days Tue/Sat). It needs to make up it's mind whether it is a pub, a restaurant or a hotel. Rooms are small as one would expect from this age of property, but reasonably well appointed. Mine was quiet but others were disturbed by traffic noise. The big downsides for me were high prices(a bottle of non-alcoholic Becks Blue was slated at over 4 quid for 275 ml!), pretty average restaurant food and the exceptionally poor organisation of breakfast. Never likely to go back and wouldn't recommend.

Room Tip: Back rooms are away from traffic noise.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billericay, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 April 2014

During our first daytime visit to Saffron Walden, Cross Keys had been recommended to us as a lovely place for lunch. We were not disappointed. A lovely atmosphere, great choice on the menu coupled with good service made for a great lunch.
Loved Saffron Walden and would definitely return to eat at Cross Keys.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank mrowlands12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, Scotland
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 April 2014

We stayed in room 1 which was very comfortable. Not much hanging space but as it is a very old building allowances have to be made! The bed had lovely linen and a feather topper on the mattress made for a very good sleep. The staff were friendly and accommodating even printing of a voucher for me for a free entry into a local stately home. We had a very nice freshly cooked breakfast but did not eat in the bar as we were meeting up with family in the town. it's not a cheap option but I thought it was well worth the money.

Room Tip: I believe that the rooms at the front are bigger, there was a bit of noise on the Saturday night but...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nancymay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
107 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 8 April 2014 via mobile

This is a charming B&b in Saffron Walden, UK. I had room number 2 which was a good size and had a very comfy bed. The hotel dates back to Oliver Cromwell and was recently refurbished to modern standards but still maintains the charm and ambience you would expect in such an ancient place. There is a restaurant/ bar on the main level with a couple of fireplaces. There are several options for breakfast and the food is good. The only issue with my room was that it's on the the main road in Saffron Walden and was noisy but I did get used to it after the first night. There is a more quiet room in the back. The staff is helpful and accommodating. Since there are only six rooms in the inn, if you want to book one, don't wait too long.

Stayed April 2014, travelled solo
Helpful?
Thank phaera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 March 2014 via mobile

There's a very nice ambience and gentle background buzz in The Cross Keys now. Service was good throughout the evening. Overall, the food was good, particularly the starters and main courses; the lamb cutlets with accompanying shepards pie really was vey good as was the sea bass. The puddings were not quite so successful with 'all the fun if the fair' being a classic case of less is sometimes better! The lemon posset was good enough to stand on it's own; all the other elements, such as mini doughnuts, that accompanied it, were not so good and unnecessary. However, this did not detract from what was a great evening out.

Stayed March 2014, travelled as a couple
Helpful?
Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 March 2014

This place has been renovated recently and does have a pleasant atmosphere but the service is poor - today the staff were so busy buying something from a man who came in and popping in and out that our coffee stood on the side and by the time we got it it was cold. We asked for it to be replaced and they brought the wrong coffee and still no sign of the croissant we had ordered. We did go here on an earlier occasion as it looks as if it should be a pleasant place - but no the coffee is not good , the food mediocre and the staff not focused - we will not be going back !

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank yorkie710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cross Keys Hotel

Property: The Cross Keys Hotel
Address: 32 High Street, Saffron Walden CB10 1AX, England
Region: United Kingdom > England > Essex > Saffron Walden
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant
Hotel Style:
Ranked #2 of 13 B&Bs / Inns in Saffron Walden
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Cross Keys Hotel 4*
Number of rooms: 9
Official Description (provided by the hotel):
The Cross Keys Hotel dates back some 650 years and is one of the most important buildings architecturally and commercially in the centre of Saffron Walden. This beautiful Grade II* listed building was fully restored and renovated in 2012, re-opened on the Diamond Jubilee weekend. Now offering 6 wonderful en suite bedrooms in the main period building plus 3 new luxury en suite boutique bedrooms in The Cobblers Barn, offer handmade pocket sprung mattresses, duck down toppers, crisp bed linen and are loaded with old characterful beams and charm. All the comforts of today are here as well - in each room you will find a flat screen television , Nespresso coffee machines, free wifi, phone and iPad charging points and some rooms with air conditioning. ... more   less 
Also Known As:
The Cross Keys Hotel Saffron Walden, Essex

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