I decided to try out this new cafe/restaurant on a Saturday lunchtime before booking for one of their advertised special Caribbean evenings. My teenagers are of mixed origin and we thought Caribbean in Dursley would be too much to miss for my sons birthday.
However we were really disappointed and are now going elsewhere for his birthday.
On the Saturday we visited the cafe was over staffed with what seemed to be a cook, a pot washer, a waitress and the owner. I've visited a pub restaurant tonight with five times as many customers and only three staff doing everything and their customer service far exceeded this. Despite the staffing levels tables were covered with dirty crockery and the waitress failed to clear and clean our table even when she brought our food over! The owner, herself, left to do some local food shopping whilst we were there and also walked past tables laden with dirty pots! We did see the male pot washer once but he cleared one table and disappeared.
The food itself was slap dash, we ordered two breakfasts, the bacon was under cooked and the vegetarian sausages were still frozen in the middle. I did complain about this and they were re cooked with an apology from the cook, who said she didn't know how it had happened. Being trained in food hygiene myself I have to ask " where was your food probe?" The whole ambiance was amateur. I wish I could be more complimentary as the owner seemed a really nice friendly lady and the place was nicely decorated but to succeed she needs to seriously address her staffing in terms of quantity and quality.
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