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“Mixed feelings about this hotel”

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Brackenborough Hotel
Ranked #1 of 3 Hotels in Louth
Certificate of Excellence
foolsgold__
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Mixed feelings about this hotel”
Reviewed 28 May 2014

We stayed here for two nights whilst visiting family in the area. The main attraction was the price, as we booked on a dinner, bed and breakfast package. We were hoping for a luxurious stay but, whilst the hotel has some very good features like the location and free wifi, it is let down by extremely slow service in the restaurants (2 hours for a 2 course dinner?) and some slightly dated and tacky decoration (glittery statues and silver spray painted thrones?).

The staff were very pleasant, but service was the main issue. They were busy the first night, but despite the second night being quieter service was still as slower, if not slower. This is a shame because the food was actually very good; it just takes an age to be ordered and to arrive and after a long days driving you just want things like getting an evening meal to be straightforward and uncomplicated. On balance, because of this, I don't think we would stay here again.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank foolsgold__71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MsLPike, Guest Relations Manager at Brackenborough Hotel, responded to this review, 20 June 2014
Hi Foolsgold_71

Firstly, thank you for your honest appraisal of the hotel - all feedback is taken onboard constructively, in order for the team to improve. Whilst the decor is a very subjective matter, of course the standards of service you felt you received are another issue entirely. If you could call me at the hotel on 01507 609169 I would be more than happy to discuss the issues encountered with you in more detail; we always strive to ensure an exceptionally high level of customer satisfaction, which it would appear we didn't do on this occasion.

Kindest regards

Lindsay Pike
Customer Care Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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  • Dutch first
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English first
London, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 May 2014

Stayed Saturday night with a christening party. Evening meal in the restaurant was well cooked and presented, althought service a little slow. Everyone on the staff was very pleasant, but the bill took a lot of sorting, as some guests had booked a package whch included the evening meal, but all items were individually charged, so had to be taken off the main bill and transferred to each guest's room - very time consuming. The room itself was spacious, clean and unfussy, bed comfortable, good sized bathroom, complimentary bottle of wine was welcome... A nice setting for a celebration, but organisation for a party could have been better...

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MsLPike, Guest Relations Manager at Brackenborough Hotel, responded to this review, 20 June 2014
Hi Paul

Firstly, thank you for taking the time to provide us with some constructive feedback, this is always appreciated. I am genuinely sorry that you felt the service wasn't quite up to our normal high levels. I would be more than happy to discuss this with you further and investigate the matter for you - please call me on 01507 609169 - our reputation means a lot to us.

Kindest regards

Lindsay Pike
Customer Care Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, England, United Kingdom
2 reviews
Reviewed 5 May 2014

I just wanted a night away from home locally so I could get to work in the morning. As per usual the hotel was brilliant for a space and time where no-one knew where I was!! Although it has WIFI I turned myself off, just enjoying the rest in a comfortable bed and relaxing in a massive bathroom. The food in the restaurant was excellent and the chef is a master at gourmet burgers. I had to go for a run the following day to burn it off, but it was worth it. Well worth a stay for those of you just wanting to get away for a while.

  • Stayed April 2014, travelled solo
    • Value
    • Location
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Helpful?
Thank JamesJ84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MsLPike, Guest Relations Manager at Brackenborough Hotel, responded to this review, 21 June 2014
Hi James

Thank you for your review- I'm delighted to hear you enjoyed your stay with us. We take great pride in our levels of service, and to receive feedback like this makes it all worthwhile. Your comments have been forwarded to the rest of the team, and we look forward to seeing you again soon!

Kind regards

Lindsay Pike
Customer Care Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 30 April 2014

We have just stayed at the Brackenborough Arms Hotel for 2 nights,What a Lovely Hotel,Can't recommend it enough,Wonderful Friendly Staff,Receptionist,Bar Staff,And the Lovely Breakfast Lady,They really couldn't do enough for us,We were staying there as we were visiting a Sick relative,It was Lovely to come back to our extremely Comfortable room,Excellent food and a nice friendly Face,We will be back.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank suzyqLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MsLPike, Guest Relations Manager at Brackenborough Hotel, responded to this review, 21 June 2014
Hi Suzy

Many thanks for your kind review. All comments have been forwarded on to the team, and we hope that you come back and see us again when you're next in the area!

Kind regards

Lindsay Pike
Customer Care Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
238 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 29 April 2014

i really like staying here and have done a few times now and will continue to do in the future.
Nice and bright modern place with good staff and a very good restaurant.
i would recommend this place, it's got little competition locally but they still have really good deals and a good level of service.
There is free wifi (it kicks you out a little too often!) and breakfast is good
overall a good find and a great stay.
BTW the reception staff are superb! Thanks

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank Joynesie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MsLPike, Guest Relations Manager at Brackenborough Hotel, responded to this review, 21 June 2014
Hi Joynesie

Many thanks for taking the time to write a review. I'm delighted to hear that your stay was a great one - these comments will be passed on to all concerned, and we look forward to welcoming you again in the near future!

Kind regards

Lindsay Pike
Customer Care Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2014

Use trip advisor a lot to check places out, but finally felt compelled to add a review, so the staff are fully aware of our experience.

Booked to stay here with my wife off the back of one of the special £99 deals they offer for dinner, bed and breakfast, whilst we were visiting friends in the area. In all honesty, we were really influenced by price alone, but were pleasantly surprised at the level of service and quality from the minute we walked through the door. The receptionist - in fact both the evening one and the morning one - were both friendly, bubbly and cheerful and made us feel like valued customers. The room was of a very high standard, and as we chose to dine in the bistro with our friends, we were once again so happy we'd found this place. The food was fresh, beautifully presented and tasted great, with nice wines on offer too. The menu had a lot of variety and we were spoilt for choice. We decided to dine from the main menu with our friends, rather than go for our "package deal" menu - though we both got a generous allowance each from the package offer to make this worthwhile!

Luckily the breakfasts are also hearty, and there is lots of variety, which was much appreciated after slightly over-indulging the night before!

We will be returning soon no doubt, and thanks to all the staff for helping our stay be a truly memorable one.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales, UK
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 April 2014

#
Not quite the rural country inn we were expecting but the restaurant superb for dinner and breakfast. Very comfortable room although housekeeping not always top notch at this property. Public spaces seemed dark, bit too camp in decor and underused. Location, grounds and parking good and no traffic noise despite being near a busy road. Reasonable rates but main reccomendation is for the food at this place

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cardiardaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MsLPike, Guest Relations Manager at Brackenborough Hotel, responded to this review, 21 June 2014
Hi Celticbach

Many thanks for your slightly mixed review - I have relayed all of your comments back to the team, in order for us to improve the guest experience further, and I do hope you will consider visiting us again.

Kindest regards

Lindsay Pike
Customer Care Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brackenborough Hotel

Property: Brackenborough Hotel
Address: Cordeaux Corner, Louth LN11 0SZ, England (Formerly Brackenborough Arms)
Region: United Kingdom > England > Lincolnshire > Louth
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Louth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Brackenborough Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
The Brackenborough Hotel, tucked away by the Georgian market town of Louth, offers a haven of tranquility coupled with contemporary surroundings and facilities, including our recently refurbished restaurant, The Lounge, offering fresh, seasonal produce with a modern twist. The Brackenborough is a medium-sized independent boutique hotel, with 24 individually designed guest bedrooms. We offer a chic, modern environment in which you can enjoy a romantic weekend break, a family get together, wedding or business convention. Sitting in carefully landscaped grounds, and set back from an easily accessible main road, you’re sure to switch to “relaxation mode” once you arrive! ... more   less 
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Also Known As:
Brackenborough Hotel Louth, Lincolnshire

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