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“Great location, very comfortable”

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Ridge Hall Cottages
Reviewed 13 April 2014

We stayed in Willow Barn as a family group (four adults, two children, two dogs) and had a great time. We got a good welcome from Nicky which included a delicious home made lemon drizzle cake and some jam, and also some recommendations for pubs, beaches and tea shops. Just right - told us what we needed to know without being too intrusive.

The accommodation itself is very comfortable and well equipped; the bedrooms are all a good size and the beds are great. Everything was clean, the kitchen was good and the living area nicely designed.

There is a small field just across the road which was perfect for exercising the dogs first and last thing, and several footpaths within a short distance of the cottage if you want to walk a bit further.

The Fox and Hounds in Dalehouse is about 15 minutes' walk away and is a real old-fashioned village local with welcoming staff, good honest food and a couple of real ales. Well worth a visit (or two).

All in all, a great cottage in a great location and an excellent base for exploring the North Yorks Moors and coast. I was reading the guest book before we left and someone had written "if you can't have a good holiday here you have no one to blame but yourself". Couldn't put it better myself so I won't even try. Hope to return before too long.

Stayed: April 2014, travelled with family
1  Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 19 of 23 reviews

Reviewed 23 January 2014

I had a brilliant trip back in September (during the floods) staying in Willow barn with my boyfriend and two friends. The accommodation was ideal and suited our needs perfectly.

To be honest the flooding made our trip more of an adventure. We explored the local countryside and crossed the flooded becks robinson crusoe style using fallen trees. We walked from Staithes to Whitby along the coast, which was made extra exciting by the tide being right out so we walked much of the route along the beach.

It seems we were staying at the same time as 'smithy1978' who said 'we had a nightmare getting to the property as the main ways in were flooded'. As it happens we arrived at the same time driving a Peugeot 107 (so the smallest car going and loaded up with people) and we managed to cross the fords and access the property fine.

We enjoyed some beautiful walking and the following days were bright and sunny, we also went surfing at Saltburn, which was great fun and really recommended (we hired boards but surf lessons are also available).

I can't believe the comments of mick_a_bailey, Nicky was a wonderful hostess, and we were thrilled to receive some loganberry jam (something new to me and delicious... a sort of flowery raspberry flavour) and a cake to share.

As a group we have decided to make these cottages a yearly pilgrimage and can't wait for our 2014 trip.

  • Stayed: September 2013, travelled with friends
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1  Thank Zara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

We were disappointed with our stay at Catkin Cottage over the Christmas period. We must have caught the owner Nicky on a bad week, as we can clearly see she is given high praise by most reviewers, sadly we cannot agree. We were felt to be a nuisance interrupting her house full of family and friends for Christmas when a few problems occurred.

We booked through Yorkshire Cottages who has a number of errors in their details of Catkin -

1)“King size bed” - it is a double.
2)“TV and built in DVD” in bedroom – there is not. There is one in the living room.
3)“Pets allowed” - only dogs not hamsters, cats, parrots.
4)“Wi-Fi access” - none. Although they did provide a proviso in the booking paperwork concerning problems, we accept this to an extent but despite asking we were not given any connection details to even try.
5)“Basket of their own grown and local produce” - a small pot of home made jam and two home made fairy buns does not constitute the description given.

We had booked for a week, but due to work commitments only arrived on Sunday 22nd December intending to stay till Friday 27th December. We are afraid to stay our welcome and hosting skills by Nicky Bamford was lacking throughout our visit.

As driving upto North Yorkshire we received a phone call from Nicky asking what time we were arriving, to be told it was late (1830hours) and she was going out with friends for a meal. Very welcoming – not. On arrival it was dark and no lighting or guidance to get round to main house to get keys, when we got to Nicky and asked if she had a spare torch for us to use during our visit (as there had been no warning in the booking documentation a torch would be useful), we were told she only had one and needed it. Next when we told her we had brought our pet hamster with us for our stay in her cage, we were met with a most unpleasant response. She told us if she had known before, she would not have allowed us to bring her. We were told not to let the hamster out, and then she proceeded to call us “naughty” and we hope it was jokingly smack one of our hands. It was terribly condescending and upsetting. We asked about internet and we were informed she was having problems with it, but her man was working on it and she would get back to us – we are still waiting.

It was Christmas time, and we were expecting some recognition of this festive time in the cottage. As we have stayed in other places previous years and there have been some decorations and even a Christmas tree – but sadly nothing. Nevertheless it was a lovely clean and well presented place, so we unpacked and as we had been up since 0530 hours that day working we were ready for a nice hot bath as there was cold windy storm raging outside. This was not to be, the water in the bath tap was luke warm at best, certainly not warm enough for a bath. Hence tried a shower no better, so wonderful start to our break a cool shower. The water ironically out of the kitchen and bathroom basin taps was boiling and spot on.

Hence next day we went round to Nicky to ask to rectify the water situation and also how to use the radio as we could not get it to work. She was out so we left a message asking her to come round. The man we left a message with said it was regular problem with the water, and we were to just “fiddle with it”. We then went out for two hours. On our return it did not seem anyone had been round, no note left. We waited and no one came. We had a table booked in the local pub that night for a meal, so went to have shower to get ready to go out. This time the water was freezing cold. Again we go round and this time Nicky came back to look at it. She said she had been round earlier but we were out and she now had a house full of family and friends. She then made an attempt to rectify the fault by wrapping a tea towel around shower head, so we were returned to luke warm water. One of us got into the shower while she was still there to have it turn cold within seconds. Nicky then relunctantly gave us the key to another cottage to use the ground floor shower there. She told us under no circumstances to go upstairs in this cottage as others were arriving later in the week. Hence we still could not have a bath as the bathroom was upstairs. After this debacle we ended up being late for our dinner reservation – very embarassing. We subsequently spoke to the guests staying at Acorn Cottage, next door to us, to find they too were suffering cold water in the shower/bath in their cottage but had not reported to Nicky.

When we asked about the radio, Nicky pressed a few buttons on the remote to come to conclusion she did not know what was wrong with it and it was “not my thing”, and left us to it. We never saw her again throughout our visit.

In the end we decided to leave a day earlier than planned so we could have a hot shower/bath, and be able to listen to the radio and get some internet.

It is a lovely barn conversion and place to stay, but sadly the above errors, lack of care and hospitiality have certainly left a sour taste in our mouths. We were made to feel a nuisance and inconvenience to Nicky and her house of family and friends over Christmas. She had invited us around for a drink on Christmas Eve but to be quite honest she made us feel so uncomfortable we did not want to spend time with her.

The other thing that amazed us in the reviews was the enthusiasm for the beautiful countryside, which we totally agree with but no mention is ever made of the blot on the landscape right next to Ridge Hall of the huge potash mine. You cannot see it from Catkin but we believe the larger cottages overlook it.

  • Stayed: December 2013, travelled as a couple
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4  Thank mick_a_bailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

The accommodation was lovely and the space cleverly designed however on arrival we could see that the rooms were smaller than the website pictures led us to believe.
The facilities were very nice, although the bedding was un-ironed which took away from the rest of the standard of cleanliness within the cottage.
The location although tranquil was ultimately for the more able and active and was restricting for a family with a small child and severely disabled family member.
Our Stay: Due to the torrential downpour we had a nightmare getting to the property as the main ways in were flooded. After communication with the proprietor she begrudgingly came out to lead us back to the accommodation. Although we were very grateful for this help it was quite clear from her responses that we were a nuisance. We were very stressed on arrival and did not appreciate the condescending way that we were spoken to and the manner that even my 3 year old niece was responded to when she tried to make a conversation with her. The tone of the proprietor was very much that we were in the way and that we were limited in common sense and intelligence which was not appreciated at all. We had concerns as to the restricted access due to collapsed bridge and flooding coupled with the health problems of my sister (she has severe epilepsy among other things) and made the decision to cut our losses and travel back early. We paid what we owed and decided that the whole event was a write off! The purpose of this "break" was to enjoy some family time together and sadly this was not the case due to the endless supply of do's and don’ts listed around the cottage and communicated via the proprietor.
My overall opinion is and taking into consideration the other reviews that I've read, remains that the accommodation was lovely but that is it really!
Furthermore, I didn't go on "holiday" to be made to feel like a complete idiot, which I would like to add, I am not and neither are my family!!
Maybe if the weather wasn't so horrendous It may have been different but sadly I am not willing to give it a try but at least we can say we've been to Staithes!

  • Stayed: September 2013, travelled with family
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6  Thank smithy1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

This is the sort of place you find by accident and want to keep to yourselves as it is so good. We stayed in Willow and accommodation is of very high standard 5 * + with ensuites to all bedrooms (3) with equipment at the high end. If this is not enough it has a games room and an excellent and friendly pub within walking distance. Added to this Nicky and David are excellent host and made us all feel welcome and wanting to return. We all left wishing to return.

  • Stayed: April 2013, travelled with family
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3  Thank geoffIpswich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2013

This is the 2nd time we have stayed at Ridge Hall Cottages, and won't be the last by any means!! We have stayed in both Acorn & Catkin Cottages and both are of suberb quality A*+, they are furnished with absolute taste, the appliances and kitchen are of the highest standard for a holiday let, and the beds are to die for, we are now purchasing one of the same for ourselves. Nicky's hospitality is second to none, and with regard to the previous review on here about their dog last year, the Bamford's no longer have a dog on the property as I believe she died late last year. Location is a little out of the way which suits us fine, and anybody who is looking for peace and tranquility, it is very easy to find though, and is in walking distance of the main village and the sea.
Overall we wouldn't stay anywhere else in that area of Yorkshire, and there is an awful lot to chose between.

Room Tip: All of excellent quality, different sizes to fit different requirements.
  • Stayed: December 2012, travelled as a couple
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2  Thank Ali H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2013

What a beautiful surroundings and hosts, Nicky and david make you and your pets so welcome.We will be returning for the walks and hospitality.
We found the cottages worm and cosy and quiet modern with wonderful views.

  • Stayed: September 2012, travelled with family
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1  Thank Mick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ridge Hall Cottages

Address: Ridge Hall Ridge Lane, Staithes, North York Moors National Park TS13 5DX, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > North York Moors National Park > Staithes
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Speciality Lodging in Staithes
Number of rooms: 8
Official Description (provided by the hotel):
Ridge Hall Cottages provide superb self catering holiday cottage accommodation in the heart of the stunningly beautiful North Yorkshire Moors National Park near picturesque Staithes. The cottages are the result of imaginative and considerate conversion of a small group of barns close to the historic Ridge Hall with panoramic views of Borrowby Edge, Roxby and eastward to the sea and Staithes Valley. They are appointed to the highest standard and are beautifully designed with full central heating and feature wood burning stoves The cottages are available all the year round for both short and long breaks. Well behaved pets are welcome subject to prior agreement. We can also offer exclusive weekends catering for up to 16 which could include a 'Gala Evening' with dinner in the formal dining room of the main hall. We can also offer 'Team Building' for corporate groups, 'Yoga' and 'Tai Chi' for those who wish to really breathe the country air, 'Guided Walks' and much more. ... more   less 
Also Known As:
Ridge Hall Cottages Staithes, North Yorkshire

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