My husband and I recently had a two night break at the. White Hart. The room we were allocated was 'mint' at the side of the adjoining building. It was a nicely appointed room with lovely furnishings. The modern ensuite had a shower, no bath. On our first day the room had no heating until 6pm which we thought was much too late as it was a cold day. We reported it to the manageress who must said that as the boiler was on and other radiators were hot, ours was probably just 'working through'. It did eventually get hot, well after 6pm, but by this time, we had showered and changed in a rather cold room. There was an open fire in the bar/restaurant and a wood burner in the bar, both of which were not lit until late which meant, again, the public rooms were cold. On the second night they were lit and the atmosphere was so much more pleasant. Some of the male Bar staff were not particularly helpful or even friendly, but the restaurant waitress and waiter were a pleasure. Breakfast was good consisting of fruit, orange juice, cereal plus bacon, sausage, eggs, beans and mushrooms and toast. Dinner was varied and included a fish option which was good. On checkout we realised that there was confusion over our Groupon booking which was for two nights, bed, breakfast and dinner - and we had a receipt to say we had paid for this. We therefore asked to discuss with the manageress. We were left waiting for about 15 minutes, while staff were rushing around trying to find her, with no apology when she did eventually arrive. She said that we had to take the matter up with Groupon, which we have since done. However, we believe the manageress's attitude was not helpful - just dismissive. The White Hart could be so much better if staff were maybe given training on how to deal with, or even speak to, guests. Nettlebed is a very small village on a main road which can be noisy with heavy traffic from about 6am. Henley, Marlow, Abingdon and Wantage are not far away, and very pleasant to visit.
- Official Description (provided by the hotel):
- Nestled in the heart of the pretty village of Nettlebed and close to Henley on Thames and Marlow, The White Hart is a stylish and comfortable country inn that dates back to the 14th century and still retains a traditional charm. ... more less
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- Also Known As:
- White Hart Hotel
- The White Hart Hotel Nettlebed, Oxfordshire