Thought I should write a review. I had booked this B & B in April for a family gathering in Lacock in July. Although the original booking was made on - line, I phoned and spoke to Dilly to confirm and arrange payment.
On June 27th, Dilly called to say our rooms had been double booked. The mistake had been made as we booked on - line when she was out of the country. I reminded her that we had spoken to each other on the 'phone at the time of the booking.
She felt she had to cancel our booking as the other party was a wedding party.
She had made alternative arrangements with another B & B and said she would pay the difference - if there was any.
I was to look at the other B & B's website to see if I liked it - which I did.
I said to Dilly I would take her up on the offer of booking the other B & B and paying the difference.
At this, she then withdrew the offer of paying the difference. She said she would pay £35 towards it instead, leaving us an additional £28 to pay.
Dilly has paid the money into my bank account but I felt we were shabbily treated by Dilly.
I felt she had taken a later booking for all her rooms and had decided to cancel ours.
Promising us full payment of the difference and then withdrawing it, was also very unprofessional .
Just be warned that she will cancel bookings at late notice.
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- Also Known As:
- Damson Cottage Lacock, Wiltshire