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“Wonderful Location”

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Isles of Glencoe Hotel & Leisure Centre
Ranked #2 of 3 Hotels in Ballachulish
Certificate of Excellence
Leicestershire
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Wonderful Location”
4 of 5 bubbles Reviewed 5 August 2014 via mobile

Booked this four night stay due to location close to Fort William to visit the West Highland Railway, excellent rates compared to other local availability with good level of facilities in comparison, swimming pool, restaurant, parking, etc therefore I was a little worried when I read the recent reviews, however, we were nicely surprised on arrival, that said you should expect something traditional with character, this is not a pristine chain hotel.
I had requested a ground floor room as they have no lift and my father is disabled and partially sighted, they were helpful and indeed a ground floor disabled twin room was waiting for us, it was spacious and had doors leading out onto a patio with a stunning view of the loch and the mountains, it is a stunning location. (315) The room had some issues, but they are simple to rectify and they did not affect our stay, we slept soundly and had space to hang & store clothes and luggage. The bathroom was spacious too. However this hotel lacks the attention to detail we become so used to these days, it needs a deep clean throughout, but it wasn't dirty. Windows need replacing along with some carpets and bedside lights, we had a chuckle at the old tv, we were surprised it even worked, but who needs tv with stunning scenery outside the window anyway. The food was good, breakfast was fine, but poor quality sausage, local produce would be much nicer, would make it more special. Service is what lets the restaurant area down, some of the staff don't care and seem to have little training in hospitality or customer service, but not all of them, some of the staff were excellent, I think they needed some general leadership. We had one meal in the restaurant which was excellent, high quality food with very generous portions, which made up for the high prices, it was also very hard to get a table, but that seemed to be due to poor organisation. Overall lovely stay in a traditional, relaxed, privately run hotel with character. It should also be mentioned they have excellent parking generally, but disabled parking is limited and an improvement might be to allocate some spaces right up by the rooms and encourage access via the patio doors, just an idea, also suggest a shelf for soap in the wet room area and please replace the pull cord with a clean one in the bathroom, who wants to use a dirty pull cord.

Stayed August 2014
Helpful?
3 Thank rosebud1144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-GManager, Manager at Isles of Glencoe Hotel & Leisure Centre, responded to this review, 3 September 2014
A very detailed review for us rosebud14, so thanks for taking the time to share your experience. It's pleasing to read the things we got right, but there's a little work needed on the finer details to make sure your next stay is tip-top. I hope you managed to experience the Jacobite steam train from Fort William to Mallaig, as it's a stunning journey. We look forward to seeing you again soon.
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1,477 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (437)
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English first
Staffordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 August 2014

We had read the polarised reviews and thought 'what the heck' and booked. Glad we did. It was a convenient point to stop 2 nights for trips further north and then down to The Lakes. We asked for a double + 1 and got a double and two bunks so a family room we think, so much room it was great! Ate on arrival in hotel and the steak and ale pie was lovely, coffee not so good, just percolator and luke warm but rest of meal was lovely. Very friendly and helpful staff, asked if we could leave mountain bikes somewhere and they helped unload them into a secure room. Some decor was dated but it's a hotel that has hundreds of people through every day so what do you expect. Room view ver the
Loch superb and a peaceful 2 nights kip.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-GManager, Manager at Isles of Glencoe Hotel & Leisure Centre, responded to this review, 3 September 2014
Many thanks for your top review Peter E. I have to agree that we are ideally located for exploring the Scottish Highlands, with possible day trips to places such as Oban, Mull, Skye and even Inverness the opportunties and adventures are endless. We all look forward to welcoming you back soon where you'll hopefully see plenty more.
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Southampton
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 July 2014

I think this hotel was pretty good as far as I'm concerned. The loch outside the room was a huge bonus and provided a wonderful backdrop to the stay, and the surrounding village (of course in such a historic location), was fascinating. The swimming pool could possibly have done with a bit of a clean, as could the restaurant area, but otherwise it was fairly pleasant.

  • Stayed August 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-GManager, Manager at Isles of Glencoe Hotel & Leisure Centre, responded to this review, 3 August 2014
Thank you for taking your time to review us Tom S. No matter what the weather is doing the view from the hotel can be dramatic in many different ways. The local area is most definitely steeped in history and we're glad you were able to enjoy what it has to offer. We hope to see you again soon.
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Bury, United Kingdom
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 28 July 2014 via mobile

Having read some of the reviews we were a bit nervous about staying here but as it was close to our ferry to Mull we thought we would give it a go and we had an excellent stay.
Room was upstairs but close to the bar, we slept well with no noise even though the windows were open, the view of the loch was amazing.
We really enjoyed the dinner especially the desert (unlike a previous reviewer I enjoyed the lemon and pepper chicken with the salad and my wife enjoyed the sticky toffee pudding, we all had the melon starter which was great on a hot day) and drinks were not too expensive.
Breakfast was buffet style, nothing special and things kept running out but ok as we wanted to eat quick and get on our way
Walk round headland was nice with boards detailing history of the islands and area.
There had been a boat trip but we arrived a little too late so missed it which was a shame
Overall DBB was good value

Stayed July 2014, travelled with family
Helpful?
1 Thank Akbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-GManager, Manager at Isles of Glencoe Hotel & Leisure Centre, responded to this review, 3 August 2014
That was a great review Akbrad thank you. A shame you missed out on the boat trip as its a great way to see our stunning scenery and have a closer look at the burial islands. Perhaps you'll have time next time you are with us. We all look forward to seeing you again soon.
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Edinburgh
Level Contributor
90 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
2 of 5 bubbles Reviewed 27 July 2014

Travelling with our 3 year old, we thought this would be a practical choice. Indeed it has many good points. The family rooms have a wee recess with a bunk bed for the children (YAY!), but only one armchair in the room (boo). It also has a TINY warm pool, which delighted our daughter and outside, the usual slide and swings.The hotel is a bit dated, but we were fine with that. It is well managed, spotlessly clean and freshly painted, and the staff were all welcoming and competent The views out onto Loch Linhe are superb, and there is wee trail around the immediate penisular (about 10 mins walk) which was perfect for us.

The real let down was the food. We stayed on a DBB basis: tastleless leather chicken - it was meant to be grilled and taste of lemon and black pepper.. and an uninspiring slab of sticky toffee pudding - could have come out of a tin - it certainly tasted no better. To be fair to the chef, my wild guess would be that the hotel is trying to turn out a cheap DBB deal for meanies like us and coach parties. If you are tempted to try DBB, my tip would be to go for dishes with a supplement - the extra £4 per course seemed to lift those into the "not bad" category.

The breakfast was a buffet - usual cereals, toast and croissants and cheap juice, and a fresh fruit salad that seemed to only contain apple and a couple of pieces of melon. The real problem was the hot option: cheap meat which had been standing for goodness knows how long. The black pudding - and we like black pudding - that none of us wanted to try ever - not even a tiny bit. I looked on as the server came with a fresh tray of fried eggs, and picked up the solitary, unappetising egg left abandoned on the old tray - as it had obviosuly sat there for ages - and nestled in amongst the freshly made new tray. YUK! So breakfast was a massive fail - quite a few notches below the standard you'd get in a Premier Inn :(

Room Tip: The sound proofing in the hotel is terrible - the people upstairs sounded like thundering elephants...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank EdinburghSusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-GManager, Manager at Isles of Glencoe Hotel & Leisure Centre, responded to this review, 3 August 2014
It seems we had fallen short during your stay EdinburghSusan, sorry. This is far from what we like to be reading so comes as a real blow. Your comments really do help us make sure we get it right in the future so thank you. I hope you will find yourself giving us another try some day.
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Kyle of Lochalsh, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

stayed overnight -room was beautiful overlooking loch leven, very clean and comfortable. reception very warm and helpful. breakfast very good buffet choice. the only let-down was the leisure suite as the thermostat kept failing in the bio-sauna and the light was faulty too.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-GManager, Manager at Isles of Glencoe Hotel & Leisure Centre, responded to this review, 3 August 2014
Thanks for your review Sheila M. It sounds like you enjoyed your stay with us. A bit of a glitch with the bio sauna though so really sorry about that. I'm sure next time you visit it will be just fine. We hope to see you again soon.
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New York City, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

Love the location of this hotel. We really enjoyed sitting outside our room in the evening, very peaceful. The service was wonderful. Dinners were lovely as well. I would recommend this hotel to anyone traveling in Scotland.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mozgotch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-GManager, Manager at Isles of Glencoe Hotel & Leisure Centre, responded to this review, 3 August 2014
Thank you for taking the time to write your review for us mozgotch. It sounds like you made the most of the fair weather sitting out enjoying our views. Here's hoping it's just as pleasant next time you visit us. We look forward to seeing you again soon.
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Additional Information about Isles of Glencoe Hotel & Leisure Centre

Property: Isles of Glencoe Hotel & Leisure Centre
Address: Near Fort William, Ballachulish PH49 4HL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Glencoe > Ballachulish
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Ballachulish
Price Range (Based on Average Rates): £
Hotel Class:3 star — Isles of Glencoe Hotel & Leisure Centre 3*
Number of rooms: 59
Reservation Options:
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Also Known As:
Isles Of Glencoe Hotel And Leisure Centre
Isles Of Glencoe Ballachulish
Isle Of Glencoe
Isles Of Glencoe Hotel & Leisure Centre Ballachulish

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