Booked this four night stay due to location close to Fort William to visit the West Highland Railway, excellent rates compared to other local availability with good level of facilities in comparison, swimming pool, restaurant, parking, etc therefore I was a little worried when I read the recent reviews, however, we were nicely surprised on arrival, that said you should expect something traditional with character, this is not a pristine chain hotel.
I had requested a ground floor room as they have no lift and my father is disabled and partially sighted, they were helpful and indeed a ground floor disabled twin room was waiting for us, it was spacious and had doors leading out onto a patio with a stunning view of the loch and the mountains, it is a stunning location. (315) The room had some issues, but they are simple to rectify and they did not affect our stay, we slept soundly and had space to hang & store clothes and luggage. The bathroom was spacious too. However this hotel lacks the attention to detail we become so used to these days, it needs a deep clean throughout, but it wasn't dirty. Windows need replacing along with some carpets and bedside lights, we had a chuckle at the old tv, we were surprised it even worked, but who needs tv with stunning scenery outside the window anyway. The food was good, breakfast was fine, but poor quality sausage, local produce would be much nicer, would make it more special. Service is what lets the restaurant area down, some of the staff don't care and seem to have little training in hospitality or customer service, but not all of them, some of the staff were excellent, I think they needed some general leadership. We had one meal in the restaurant which was excellent, high quality food with very generous portions, which made up for the high prices, it was also very hard to get a table, but that seemed to be due to poor organisation. Overall lovely stay in a traditional, relaxed, privately run hotel with character. It should also be mentioned they have excellent parking generally, but disabled parking is limited and an improvement might be to allocate some spaces right up by the rooms and encourage access via the patio doors, just an idea, also suggest a shelf for soap in the wet room area and please replace the pull cord with a clean one in the bathroom, who wants to use a dirty pull cord.
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- Also Known As:
- Isles Of Glencoe Hotel And Leisure Centre
- Isles Of Glencoe Ballachulish
- Isle Of Glencoe
- Isles Of Glencoe Hotel & Leisure Centre Ballachulish