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“A lovely day out”
Review of Floors Castle

Floors Castle
Ranked #1 of 22 things to do in Kelso
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: 5 star visitor attraction in the Scottish Borders and the largest inhabited castle in Scotland.Built in 1721 in the historic town of Kelso, Floors Castle is home to the 10th Duke and Duchess of Roxburghe. Its spectacular state rooms display an outstanding collection of paintings, tapestries and furniture, enhanced with family photos. Within the grounds, there is much to see and do including riverside and woodland walks, adventure playgrounds, two cafe's and gift shops . The gardens include a woodland plantation, a french style parterre and a traditional walled gardens renowned for its herbaceous borders together with a children's adventure playground.
Reviewed 11 October 2013

We visited Floors Castle on a lovely sunny day. The castle was a truly great historic place to visit and the guides in each of the rooms was very good. We visited the gardens and enjoyed a light lunch in the café. The food was nice, though a little overpriced and we had to wait for several minutes to be seated, but this didn't spoil our day. We would recommend others to visit the castle and grounds.

Thank JAN G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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391 - 395 of 552 reviews

Reviewed 8 October 2013

This castle is just gorgeous. There are separate guides in each room who will tell you all about the castle plus more. Its a very personal touch instead of hearing it through some recording. The gardens are also beautiful. We spent nearly 4 hours just taking in the lovely surrounds.

Thank kathy255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

We travelled up from Rowley, Co Durham on Sunday 29th September to meet up with family from St Andrews for a day. We chose Floors because it advertised castle tours, 2 cafes, an adventure playground for children, a plant centre, gardens and walks and is accessible for disabled guests. The adventure playground is very good and the walled gardens beautiful but that's all that is good about it. For a start there is a lack signs so we spent 20 minutes trying to find the agreed meeting place which was the terrace café. When we did get there our family was already on the outside terrace with their drinks but we couldn't join them because at the entrance to the café is a sign saying please wait to be seated. the idea is that you place your order and pay for it before you go to a table. After waiting 15 minutes, although there were only 2 customers in front of us, we gave up and walked through to meet our family without ordering. Eventually a waitress came out to clear tables and we ordered our drinks with her. We eventually moved on to the plant centre which was poorly laid out, had a very poor selection and was very expensive. After enjoying the walled gardens which had some outstanding borders we found the adventure playground which was excellent. We then headed back to the Courtyard Cafe which is expensive had an extremely limited menu; it was basically jacket potatoes, sandwiches, paninis, quiche with salad and kedgeree. The cafe has only basic equipment ie it can only toast and microwave. The jacket potatoes were being kept warm under foil and were only lukewarm when they arrived at the table. I sent mine back to be reheated and the waitress made it very clear she was not happy about doing that. After making the most of a lunch we didn't enjoy we decided to do the castle tour. I use a fold up mobility scooter. the castle advertises itself as being accessible however there is a large area from the courtyard across the front of the castle, which you have to cross to get to the parkland and the walled garden, covered with small loose pebbles 2 to 3 inches deep in places. My scooter became stuck and then stopped working; my husband had to push it off in order to try to fix it. A wheelchair would have no chance in this stuff! The courtyard itself is made up of very rough cobbles which make for a very rough ride. Disabled access to the castle is achieved by going to the gift shop where the lady serving said she would have to ring for someone to come and open another door which was across a path with yet more deep pebbles. We were so fed up by now we just didn't bother. While the rest of the family did the tour we decided to walk along the front of the castle but found that only a short part of the front terrace is open - the rest is cordoned off obviously because the castle is inhabited but it just made us feel even more unwelcome. Our overall impression after our visit is that the staff at both cafes can't really be bothered with giving good service to visitors; management are not prepared to go to the expense of installing the correct equipment to ensure that good hot food and a varied menu can be served and/or employing a cook/chef and waiting staff are generally unmotivated and come across as being surly. The castle and grounds are only partly accessible to wheelchairs and scooters and they don't even offer a concession to a disabled person with a carer as the majority of attractions do these days so we paid the full entrance fee as well. Sadly our visit the Floors has left us saying it was our first and last visit to Scotland!

1  Thank t100osh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

There were no guide books available in English as they were preparing for a reprint for next season! The castle is a most interesting place to visit. The café should cover all its cakes instead of leaving them open to the elements - very unhygienic!

Thank McKenzie004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

Very disappointed by the limited number of rooms open to the public in what is described as the largest inhabited castle in Scotland! I think we were only allowed access to a half a dozen rooms, no bedrooms, no kitchen or staff quarters - then we were channelled downstairs and out. Not worth the £8.50 per adult price tag at all. Also disappointed in the lack of history available from the guides about the house, family and grounds. Altogether very disappointing. If you do go, I would suggest going to the gardens only for half the price - which are large (but sadly tarnished by the numerous mean-minded and totally unnecessary 'keep of the grass' signs) and the cafe was satisfactory and reasonably priced. A bit of a rip off!

Thank Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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