We read with some concern the appalling reviews posted recently but after a four night stay with a group of 20+ we left with a positive feeling that this wonderfully located hotel should get better.
Yes, the place is in urgent need of a major upgrade but we were told that the new owners are experienced hoteliers and are committed to a major refurbishment. The furniture is indeed scruffy, some chairs are on the point of collapse, and in our room the shower pressure was far too low, but looking out of a first floor room over the Tweed, or strolling in the riverside gardens is uplifting.
The reception should be one of the first places to spend some money as it is uninviting and made worse by having to deal with staff through a small gap which fronts a disorganised Fawlty looking office.
The young, mostly European, staff are all friendly enough and the lady running the office was very helpful, but the man we assumed to be the manager, who doubled up as the supervisor in the dining room, and the wine waiter, seemed to struggle to stay in control at busy times and was unsmiling and curt throughout . We were all surprised that he did not appear to wish our large group farewell, although he was around somewhere....we were told.
The breakfast was adequate, the dinners not special ....both should be better for the room rates being charged.
We hope to return one day to see the much needed improvements in a building which is full of character. Oh...and get rid of the ridiculous plates used as wall decorations all over the place.
- Official Description (provided by the hotel):
- Ednam House is a gorgeous Georgian Mansion located in 3 acres of gardens overlooking the river Tweed, yet within Kelso town centre. This idyllic location offers tranquility and convenience and is the perfect base to explore the Borders and access the many castles, gardens,Golf Course,etc.. not too mention the many salmon fishing beats.Ednam House has been owned and run by the Brooks family since 1928, and today Ralph & Anne, the fourth generation, are delighted to carry on the tradition of offering their guests and visitors genuine hospitality and authentic good food. ... more less
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- Also Known As:
- Ednam House Hotel Kelso
- Ednam Hotel Kelso
- Ednam House Kelso, Scotland