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“Restaurant needs to improve”
Review of Black Swan Hotel

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Black Swan Hotel
Ranked #15 of 16 Kelso B&B and Inns
Fort William, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Restaurant needs to improve”
Reviewed 18 August 2013

Having been a regular customer at the Black Swan for lunch time meals, we have found that the quality has declined dramatically over the course of the past few months, with a greatly reduced choice on the menu. The food is cooked to a reasonable quality and the serving staff are friendly and attentive, but the overly casual dress and demeanour of the apparent manager leaves much to be desired. The main problem however is the poor standard of the new menu, which is now of the fish and chip, and steak pie variety. Okay as far as they go, but without much choice of anything else.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Mdubhghlas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 April 2013

Having stayed here previously we were more than happy to rebook this hotel as it is very central to kelso.On checking in we were told our breakfast was between 8 and 9 pm,and were asked what time we were planning to be there???like we had given it any thought...The lady i must say didnt have to nicest of attitudes.we were shown to our room which looked nice but had an odd smell,the beds were spotless and the room as a whole was nice in appearance,it took us a short while to find out that the bathroom actually smelt like a gents urinal it stank!The door led strait from the bedroom.I was persueded not to make a fuss, so we opened the window wide and left the bathroom light on which in turn left the fan going,it did help a bit and we sprayed it to mask the stench.We were only there one night so i thought id just leave a comment in the book about it.Breakfast..we requested one vegetarian breakfast which we were told sorry nobody told me,so scrambled egg it was just as well hes not vegan...the other two in the party requested two breakfasts which were has so much grease on the plate it took three napkins to mop it up,i think the sausage and blackpudding had been deep fried it was disgusting and just so greasey..when we left i asked for the comments book it was not available so this is my feed back,its such a shame as it was such a nice place last time around...

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kary115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Black Swan Hotel

Property: Black Swan Hotel
Address: 7 Horsemarket, Kelso TD5 7HE, Scotland
Region: United Kingdom > Scotland > Borders > Kelso
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #15 of 16 B&Bs / Inns in Kelso
Price Range (Based on Average Rates): £
Number of rooms: 5
Also Known As:
Black Swan Hotel Kelso, Scotland

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