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“Gone downhill”

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Kwans Chinese Restaurant
Ranked #24 of 34 Restaurants in Kelso
Cuisines: Chinese
Dining options: Delivery, Reservations
Restaurant details
Dining options: Delivery, Reservations
Reviewed 31 August 2013

Having visited both the restaurant and the takeaway on previous occasions and been happy with the food and service, we were really disappointed with the takeaway we received tonight. The chicken was dry, the beef extremely chewy and the rice sticky. Hopefully this was a one off but it did seen ominous that the takeaway was very quiet on a Saturday night when on previous visits people have been queuing out of the door - maybe they knew something I didn't. We would now be reluctant to return and will probably try the other Chinese in Kelso next time we fancy a takeaway.

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1  Thank Watson85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (62)
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50 - 54 of 62 reviews

Reviewed 20 August 2013

This was a very good meal in pleasant surroundings,and with good staff. It doesn't advertise itself well to visitors as its behind the takeaway. It needs to get a lit board out front.

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1  Thank aroberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2013

Visited this restaurant as part of a large group during Civic Week. Service was slow, but the staff were friendly, and food was delicious and plentiful.

We discovered this a bit by accident - the takeaway part of the business is obvious from the street, but the entrance to the restaurant is down a little alley. (And looks nothing like the Tripadvisor photo)

Surroundings are fresh and modern, and the restaurant is nice and bright.

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1  Thank Helena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013 via mobile

We used to eat here every week when run by Mr Kwan. Portions now smaller, quality of food is dreadful and untrained staff make for a miserable experience. Simply awful. Also don't know where photo on trip advisor taken but certainly not at this location.

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1  Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2013

Had an excellent meal here last night(Saturday night). Very busy but shocking service. We had 6 different waitresses/ waiters and you could tell they were stressed. Been here for lunch before and it was also good. There was6 of us one night 4 adults and 2 kids and they added a 10 percent tip to the bill, which was £14. I'm sorry but did not agree with this you should be able to give what tip you want but to be punished with a service charge because there is 6 people was annoying.

1  Thank kelly150474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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