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“No entertainment”

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Auchenlarie Holiday Park
Reviewed 20 June 2014

I stayed here with my family which had children in it wee took them to the club to see what entertainment there was and was told that it was 15 mins for children and that was it due to World Cup.. Which was showing in the bar also the entertainment (a girl dressed in normal clothes) wasn't great at all and the wifi was pretty poor also ... That night there was men driving drunk around the park also brandishing knifes and sizzors which was reported to the bar and police were called and they were removed next morning ! ...

  • Stayed: June 2014
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Thank Andrewmontguire01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb M, Manager at Auchenlarie Holiday Park, responded to this reviewResponded 30 June 2014

I am sorry you have had a disappointing stay with us at Auchenlarie. The incident you refer to regarding men drink driving and carrying BBQ tools was dealt with quickly and effectively. Unfortunately, incidents like these do happen, but fortunately for Auchenlarie - very, very rarely - but it is how you respond to the problem that is important. I am saddened that this incident is going to tarnish the views of future customers as a result of your comment.

WiFi at Auchenlarie is a relatively new service that is constantly being improved with new technology. Unfortunately, due to our location, signal strength has been an issue and certain areas do have intermittent service. Due to this, we offer free WiFi in our Complex and Sports Bar.

I have spoken with our entertainment team and they have reported that children's entertainment was on offer as usual, it did start a little earlier, but Lindsay (our wonderful children's entertainer) did her usual 40 minutes. Her clothing? Yes, it was standard uniform. Times for some activities - bingo, karaoke, were a little different due to the World Cup matches that were showing in our Sports Bar.

We do try to accommodate all tastes and ages, we have to be flexibe with times (due in this case to the fore-mentioned World Cup) and sometimes locations - moving entertainment to the Sports Bar in low season when numbers of visitors are lower.

I do hope you will visit us again. We appreciate you taking the time to make your review and hope you will be satisfied with my reply.

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Reviewed 20 June 2014 via mobile

Just back from a sun holiday here, was very impressed witg its location, brilliant views of the sea straight from caravan. The park is tidy and quiet, there was loads for the kids to do, swimming, soft play, play parks, looking for the wild bunnies and the beaches! All of that was completely free too! Didnt use the entertainment or see what it was like so cant comment on that. We were in the blue zone and was quiet at night with a great view of the sea too! Took the children on 2 days out whilst there one to cream of galloway ice cream factory and once to the cocoa bean chocolate factory both cracking days out so recommend those too! All in all a great stay. Only downside was the mattress on the double bed was not good, could feel every spring and woke up aching but it still didnt ruin a great holiday.

  • Stayed: June 2014
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Thank Kajas8756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

Have been here more that once a little let down this time, the caravan we had needed a good clean, and mums room could have done with curtains not a blind at the window, but that did not stop us having a nice time, the location and views are amazing, the site was quiet when we were there. It's a great area to do touring of the local areas, portpatrick, Galloway forest park, wigtown, too many to name but all fab.

  • Stayed: June 2014
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Thank jencowper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

Stayed in Courtyard 4 cottage which was the furthest away from the main road. Cottage was spotless and very spacious. Large double bedroom with en suite shower room, twin room, single room with extra bed and desperate shower room. T.V in all rooms which was great for those wanting to watch different channels. The open plan living room/kitchen is great with double doors on to a decked area where the large hot tub was located. This was used throughout the entire weekend even in the rain - bliss.

This cottage for me seemed to be the best location as your not over looked, you wake up to sheep one morning then cows the next. I will certainly be back.

We didn't use the facilities on the campsite other than buying a few onions from the well stocked shop. But sports bar and bistro area was busy and a lot of happy faces.

I only have one very small negative point for me was the mattress in the double bed was rather springing, but to be honest after being in the hot tub your so relax that you just drift off to sleep.

Can't wait to return

Stayed: June 2014, travelled with family
1  Thank NikkieDunlop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb M, Manager at Auchenlarie Holiday Park, responded to this reviewResponded 13 June 2014

Many thanks for your positive comments. We take great pride in all our properties and to learn that our guests had such a fantastic time is very special to us. We rotate our tame wildlife - cows and sheep - to add to our guest's enjoyment!

Very pleased that you have taken the time to post such positive comments - we shall look forward to welcoming you back.

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Reviewed 7 June 2014

well what can i say we had a wonderful time here for our 4 night stay, the new shop is brilliant, family changing rooms were great, lovely and clean. Daughter enjoyed the arcades and crazy golf park was very clean and very helpful staff. meal at the bistro was superb and the staff in their was very freindly, caravan was very clean too and had superb views in the blue zone which we loved. this is our 4th year coming to auchenlarie and fully enjoyed and stress free.

cant wait to go back again !!!

  • Stayed: June 2014, travelled with family
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Thank chez1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb M, Manager at Auchenlarie Holiday Park, responded to this reviewResponded 8 June 2014

Many thanks for your review. All team members at Auchenlarie try very hard to make our visitors have a good time - it is great for us to have our efforts acknowledged. Our shop is new for 2014 and has been very well received, so too the newly refurbished changing rooms at he swimming pool.
Looking forward to welcoming you back to the park again!

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Reviewed 6 June 2014 via mobile

Just home from a stay at Auchenlarie. Thoroughly enjoyed it. We stayed in a Gold rated caravan and it was fantastic. Everything we could possibly need and central heating too so for the cooler nights we just popped it on before out little one (3yrs) went to bed. We visited the Bistro one night for dinner and it was lovely. The beach is gorgeous, lots of rocks to climb. Also went to the swimming pool on our last night and it was spotless, as were the changing rooms. I was a bit nervous about it as a busy site sometimes the pool can be over looked but it was really spotless. Would definately recommend this site. It's fine and handy for travel and exploring the gorgeous Solway Coast.

Stayed: June 2014, travelled with family
Thank KIRSTY J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb M, Manager at Auchenlarie Holiday Park, responded to this reviewResponded 13 June 2014

So pleased you and your family had a good time with us at Auchenlarie. All team members work hard to make our guests have a good experience and it is rewarding when people comment with such positive reviews.

Thank you for taking the time to post your comments about our park.

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Reviewed 2 June 2014

Glad we booked a Gold caravan and asked in advance for a quiet area. The result was a superb holiday. Staff on site were wonderfully helpful and nothing was too much trouble. Shop well stocked and everything was lovely and clean. Swimming pool and sauna superb. Hidden extras were the entertainment, but this was well worth it and free wifi made it very enjoyable for my 11 and 10 year old. Well placed site for lots of activities. Certainly recommend Laggan Outdoor, Ice Cream Factory and Chocolate Factory. Really enjoyable holiday which I would certainly recommend to anyone. Excellent value for money.

  • Stayed: May 2014, travelled with family
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Thank BernieA414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deb M, Manager at Auchenlarie Holiday Park, responded to this reviewResponded 4 June 2014

Thank you so much for your comments. It is very rewarding for all of us at Auchenlarie to hear such good things. Our shop has recently been refurbished and has been very well received. So pleased your holiday was a success and do hope you will visit us again. Thank you for taking the time to review our holiday park.

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Additional Information about Auchenlarie Holiday Park

Address: Gatehouse of Fleet, Castle Douglas DG7 2EX, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Castle Douglas
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Swimming Pool
Hotel Style:
Ranked #1 of 6 Speciality Lodging in Castle Douglas
Price Range: £13 - £75 (Based on Average Rates for a Standard Room)
Number of rooms: 49
Official Description (provided by the hotel):
Family owned and family themed holiday park. Activities for young and not so young. Children's entertainment daily throughout the high season, family entertainment each evening in the Starlight Suite - with live acts. Coastal views with beach access. Beautiful surrounding countryside, ideal for walkers, cyclists and everyone who loves the great outdoors. Many tourist destinations on our doorstep too. Surfside Bistro Restaurant and Surfside Bistro Takeway serving delicious home prepared meals. Sports Bar showing all the live sports action. ... more   less 
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Also Known As:
Auchenlarie Holiday Park Hotel Castle Douglas
Auchenlarie Holiday Park Castle Douglas, Scotland

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