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“Awful” 1 of 5 bubbles
Review of Imperial Hotel

Imperial Hotel
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Imperial Hotel
Ranked #3 of 4 Hotels in Castle Douglas
Kendal, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Awful”
1 of 5 bubbles Reviewed 18 May 2014

Had the misfortune of having to stay here for a night as everywhere else locally was booked. The hotel smells damp, the bedrooms are incredibly shabby and in dire need of an upgrade. The carpets have to be seen to be believed - ingrained dirt and stained around the toilet bowls. Breakfast very limited and the guy serving got our order completely wrong. Couldn't be bothered to complain as service was so slow and didn't want to hang around any longer than necessary. This is supposed to be a 3 star hotel but I can't understand who on earth would think that. The cost of £65 pp is impossible to justify. Wouldn't stay here again.

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank JC H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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78 reviews from our community

Traveller rating
    17
    19
    16
    12
    14
See reviews for
13
24
10
6
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 May 2014 via mobile

We went for 2 nights in May 2014 - group of us mountain biking at the nearby 7 Stanes.

Easy to find - loads of off road parking at back

Rooms very clean - pretty basic and could do with new mattresses at some point soon!

Breakfast was superb and the service was top notch - friendly and nothing too much trouble
Would definitely recommend and we will be back

Stayed May 2014, travelled as a couple
Helpful?
Thank Tobes W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 May 2014 via mobile

We, my wife and I, stayed over two nights with 8 other friends for a mountain biking weekend (we are all over 40, some well over...). We only did B&B, so didn't eat a dinner here. The staff were extremely friendly and accommodating, even to the point of providing an extra breakfast when one of the guest decided to have haggis and mushrooms after witnessing everybody else enjoying there's... The room we stayed in was absolutely spotless ( even behind the sink). Some care and and attention is required to the building, there were some lose tiles and the grout needs replacing, but times are hard.... For the money - cracking...

Stayed May 2014, travelled with friends
Helpful?
Thank PYatis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
113 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 17 April 2014

Stopped here as had the unfortunate luck of booking a stop over just outside of Castle Douglas (dreary town, I wouldnt bother again). The coffee was nice but small cups. I would have liked a bit more. The bar was pleasant enough and the man who served us was very nice so no complaints there.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank laura s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 25 January 2014 via mobile

Stayed here for work purposes, don't look for much but was disappointed with the standard, needs upgraded badly, ended up cutting short my stay going elsewhere, room was damp and the shower wasn't up to much at all, I won't go back there during future visits.

Stayed January 2014, travelled on business
Helpful?
3 Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Castle Douglas hotels

Glasgow, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 13 December 2013

The bed was the most uncomfortable bed iv ever slept on, u could feel every spring in the mattress. The room was very cold as the heating wasnt put on till 4pm, even then it wasnt enough to heat the room. The bathroom was very outdated with a lot of mildew around the bath and sink. breakfast was ok but the food at night wasn't very nice. The staff were nice but the rooms and food let it down big time. Health and safty would shut this hotel down, loose wires and cables even the fire door in our room didnt fit .

  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank cjmclellan1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 30 November 2013 via mobile

Great location for MTB weekend . Staff really nice welcoming bar . Rooms need modernised but for couple of guys for a place to sleep it's fine Great breakfast castle dougkas at night is a bit dead though

Stayed November 2013, travelled with friends
Helpful?
2 Thank Colinnclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 35 King Street, Castle Douglas DG7 1AA, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Castle Douglas
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #3 of 4 Hotels in Castle Douglas
Price Range (Based on Average Rates): £
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 12
Reservation Options:
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Also Known As:
Imperial Hotel Castle Douglas, Scotland

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