I made a booking in January for a family room for 2 nights on 14/3/14. I telephoned hotel on 12/3/14 to check booking all in order - was advised all ok. Received telephone call at 9.20pm on 13/3/14 advising that they had to cancel booking as roof has just blown off hotel and building inspector had advised them to close half hotel! A bit far fetched I think, as no adverse weather in area and Dumfries and Galloway Building Control know nothing about it. No alternative dates offered and while they were apologetic a bit of honesty would have been appreciated, if they have overbooked on the deals they should just have said. looking at these recent reviews however i think we have had a lucky escape! would not have appreciated arriving to a freezing cold hotel with two young children.
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- Also Known As:
- Douglas Arms Castle Douglas, Scotland
- Douglas Arms Hotel Castle