I have nothing good whatsoever to say about my time spent in this hotel. The owners did not care one bit about the residents, complaints were not taken seriously and no effort was made to rectify the problems. Oh the problems, where do I start. Room was freezing, this is December, heating is needed! The rooms were very dated and had a unpleasant odour. The landlady was drunk every time I seen her and often displayed very inappropriate behaviour. The place is extremely short staffed, so no help was available as they were rushed off there feet. Food was edible but the atmosphere put me off it.
Castle Douglas itself is a lovely town and I plan on revisiting in the summer. I however would never stay in this hotel again!
- Official Description (provided by the hotel):
- The Urr Valley Country House Hotel is a long established hotel set in 14 acres of mature woodland and gardens. With its stunning views across the Galloway countryside, it is an ideal location for short breaks, longer holidays, weddings and conferences. Sporting groups and coach parties are welcome.Within walking distance of one of the region’s most attractive towns, the hotel makes an ideal base for touring the attractions of Dumfries and Galloway and we welcome walkers and cyclists throughout the year.Within a short drive to the beautiful and lonely wilds of the Glenkens, this has long been a forgotten part of Scotland and is therefore relatively unspoiled with a wide variety of fantastic wildlife and spectacular landscape ranging from the mountains and moorland; woodland and forest; burns, rivers, to lochs and farmland.We have a large conference hall and a small conference suite for hire.We are licensed to hold weddings on site, either in the main hall or in the gardens.Whatever the reason for your visit to Scotland, our friendly and professional staff will ensure that your every need is catered for. Enjoy luxury in the heart of Galloway at affordable prices. ... more less
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- Also Known As:
- Urr Valley Hotel
- The Urr Valley Hotel Castle Douglas, Scotland