I had read the reviews - but it was the only local hotel left for a late booking close to where we wanted to be and I saw the groupon deal so went for it. I did email though to say that I wanted to avoid some of the problems mentioned in the feedback. I also pointed out that I was vegetarian so that they would be aware and we'd get a good breakfast, The room was big and we liked it - despite it being dated. The shower was annoyingly weak but I had been expecting that so no big problem. One problem was the curtains let through the light and that woke me really early. Then the breakfast. It is a long time since I have been served with a veggie breakfast that was just missing the meat - nothing to replace the sausage, bacon, etc. My advice would be to get some veggie sausages in to keep all customers happy. The other big disappointment was that, if it was Angela who showed me the room, and I think it was - why didn't she introduce herself? We had communicated so she knew who I was but didn't say anything. The man who was around (I assume the other owner) didn't speak to us and was unfriendly start to finish. I also don't think it is a good idea to tell off the staff in front of customers - apparently some rooms on one side of the hotel had not been serviced properly and we heard the telling off for this. Not a happy atmosphere! We weren't asked if we enjoyed our stay but that was fine because we just wanted to get away asap. I should mention that the woman who served breakfast was friendly so that was nice.
- Official Description (provided by the hotel):
- The Urr Valley Country House Hotel is a long established hotel set in 14 acres of mature woodland and gardens. With its stunning views across the Galloway countryside, it is an ideal location for short breaks, longer holidays, weddings and conferences. Sporting groups and coach parties are welcome.Within walking distance of one of the region’s most attractive towns, the hotel makes an ideal base for touring the attractions of Dumfries and Galloway and we welcome walkers and cyclists throughout the year.Within a short drive to the beautiful and lonely wilds of the Glenkens, this has long been a forgotten part of Scotland and is therefore relatively unspoiled with a wide variety of fantastic wildlife and spectacular landscape ranging from the mountains and moorland; woodland and forest; burns, rivers, to lochs and farmland.We have a large conference hall and a small conference suite for hire.We are licensed to hold weddings on site, either in the main hall or in the gardens.Whatever the reason for your visit to Scotland, our friendly and professional staff will ensure that your every need is catered for. Enjoy luxury in the heart of Galloway at affordable prices. ... more less
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- Also Known As:
- Urr Valley Hotel
- The Urr Valley Hotel Castle Douglas, Scotland