The staff were pleasant, but appeared to lack knowledge;we were asked on checking in if we had stayed at the hotel before. Having said 'no', the receptionist did not inform of the facilities available, she verbal directed us to our room and told us when breakfast and dinner were, but failed to inform us of the fitness centre which we spied on our departure. The waiting staff who took our order was not fully aware of items on the menu and what was supplied with each meal, we ordered vegetables, but the were supplied with the meal so we had too much food, resulting in dreadful waste. Food was of a good quality. They had no stock of the wine we initially ordered from the wine list, we were not informed when given the wine list that some items we re unavailable.
The room! One of the bedside lamps had no bulb, which inhibited reading. The lighting in both the bedroom and bathroom was so subdued it was insufficient to shave by or apply make-up. The bathroom had mould around the window and a very marked shelf.
There was only one glass provided. The bed sheets had old black marks on them!
The building is very interesting, as you approach it along the drive you expect a special experience, sadly this isn't what we had. It was very disappointing. I was awoken at midnight by children shouting and running along the corridor outside our room, the adults with them just added to the noise, I know this isn't directly the staff's fault but it just contributed to our disappointment.
Most definitely not value for money.
- Also Known As:
- The Faenol Fawr Country Hotel And Leisure Club
- The Faenol Fawr Country Hotel & Leisure Club Bodelwyddan, Wales