I have stayed twice at the Faenol Fawr - the room booked by my employer. The food was fair/good in the restaurant and the staff were very cheerful. Unfortunately the rest was very poor. On my first visit I awoke in the night to a loud male voice. I thought he was in the room with me until I realised that he was talking on the phone in the next room. The next morning the manager changed my room to a annex just outside the hotel. This room was fine but the sauna and pool on that occasion were unappealing. There were 6 in my group and we ordered a packed lunch - appalling for £8 each - mouldy fruit, cheap crisps and cheese or ham in dry white bread. On the second visit I requested an annex room . The room was dirty and stained especially the sofa and carpet - I had to use a bed cover just to sit down . It was obvious that the carpet and sofa had not been cleaned after the last guest but the skirting boards showed years of dust. The bedroom and bathroom upstairs were in contrast very clean. Tv reception was poor downstairs and did not exist in the bedroom. I tried to contact hotel management by the room telephone - no answer even when I used the emergency number! The following morning I waited 10 mins in vain at reception to check out and complain but no one was around and with my taxi outside I could not wait.
- Also Known As:
- The Faenol Fawr Country Hotel And Leisure Club
- The Faenol Fawr Country Hotel & Leisure Club Bodelwyddan, Wales