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“Warner Bodelwyddan” 2 of 5 bubbles
Review of Warner Leisure Hotels Bodelwyddan Castle Historic Hotel

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Warner Leisure Hotels Bodelwyddan Castle Historic Hotel
Ranked #1 of 2 Hotels in Bodelwyddan
St Helens, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Warner Bodelwyddan”
2 of 5 bubbles Reviewed 26 March 2014

Gorgeous setting, plenty to do, lovely food - BUT! Tables squashed together in dining room; 6 inch space between our party and next, too many diners squashed in. Entertainment room was too packed as well. Standard of singing very poor from entertainment team, although resident band very good; almost as good as billed acts. Entertainment manager (young woman) very condescending, like a hammed up Hi-De-Hi act, and 2 hours of inane game type activity is not acceptable from 8 till 10pm on Saturday night, when main act The Fortunes came on. Now we discover they are planning to build extra accommodation by knocking down bowling hall; more people packed in to share less activities sounds like a recipe for disaster and we will not come back. Warners are getting too greedy and will end up losing customers.

  • Stayed February 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, 30 March 2014
Hello

Thank you for taking the time to leave us with your feedback here on tripadvisor.

I would like to assure you that we take all of our guests comments seriously and use these to improve on the service and standards we offer.

I apologise that on this occasion the entertainment was not to your satisfaction, as you can see we have many guests who really enjoy what we have to offer.

With regards to your comments on the bowls hall and extra accomdation, I can only re assure you that we have many 'new & exciting' plans for Bodelwyddan in the future and would give surety that we would not take more guests than we can fit in.

Kind regards Claire Fletcher GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,305 reviews from our community

Traveller rating
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See reviews for
115
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10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (532)
Date | Rating
  • English first
  • Any
English first
Saundersfoot
Level Contributor
336 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed 26 March 2014 via mobile

We chilled out and visited the places of interest we wanted to in the area and had a totally relaxing stay. We preferred the food here to other Warner venues but it lacks comfortable relaxation areas such as are available in their manor house hotels. We don't do the entertainment scene so can only rely others opinions ....who seemed to be there for this alone....and who enjoyed.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jimboSaundersfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, 30 March 2014
Hello

Thank you for leaving us with your feedback.

Bodelwyddan Castle is situated in a great location for people like yourselves who enjoy getting up and out there.

We are surrounded by the Beautiful Welsh countryside and only 1 hours drive from the Famous Snowdonia Mountain range.

Kind regards Claire Fletcher GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
3 of 5 bubbles Reviewed 24 March 2014

Warner holidays need to consider the entertainment needs of adults in their early 60’s and younger adults if you still want to be in business in 10 years time. I booked a 70’s weekend that should have been music of the 70’s not entertainment for 70 year olds. We had to sit through far too much ballroom dancing, a poor comedian, bingo and dancing show by entertainment staff. The Neil Diamond singer and the keyboard player in the bar were very good, but we had to sit thought all the other rubbish first. There was so much good music in the 70’s there could have been a different tribute band each night.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JanN2217OM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, 30 March 2014
Hello,

Thank you so much for your feedback, we really appreciate your comments.

As you can understand, entertainments is an emotive subject however, we do endeavour to cater for all of our guests needs.

I would like to assure you that everything we have to offer is being constantly reviewed and it is with your comments that we continue to improve on our high levels of service.

Kind regards Claire Fletcher GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enniskillen, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 24 March 2014

fab place setting wonderful and best of all NO children
The spa was lovely and the food very good
location for the Welsh cost line was good, but the country around the hotel was excellent
gardens are a must to see

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MAUREEN201309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, 29 March 2014
Hello

Thank you so much for your lovely comments, we really appreciate it.

Regards Claire Fletcher GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 March 2014

Stay for long weekend food was excellent accommodation excellent rooms excellent staff even better we had a wonderful time the hotel is situated in a beautiful part of the country everything was perfect can't praise it enough .

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beryl c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, 29 March 2014
Hello,

Thank you so very much for taking the time to leave us with your feedback, we really appreciate it.

It is comments like yours that continue to motivate our teams to provide the high levels of service that our guests receive.

Many thanks

Claire Fletcher GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 21 March 2014

My wife and I have stayed at a number of Warner hotels but unfortunately Bodelwyddan Castle was a big disappointment. Reception is dreary and does not create an overall good impression. We had booked a Royale Room, No 605, first floor just to the right of the gift shop. The room was warm and clean but otherwise unimpressive compared to other hotels. The bathroom was small and there were a number of cracked floor tiles. The small window in the bedroom was sealed shut and with no window in the bathroom the only way to get fresh air into the room was to open the bedroom door. Dining room was very dark, tables very close together, we were seated at table 11 which was in a corner. I found the food adequate but there did not appear to be the same selection/choice of other hotels, bacon served at breakfast was more fat than bacon, horrible.

Bar/lounge area was clean tidy but nothing special, the coffee shop adjacent to the gym was no better than a motorway café, not at all comfortable and vey expensive - £5.50 for a tuna sandwich.

Main entertainment area, seats uncomfortable, tables with no coverings, no mats for drinks. The whole place looked liked it needed a spruce up.

Entertainment was fair, History tour of the grounds was very good. I enjoyed the day time quiz, however on one occasion no one from the entertainment team turned up so the café staff put together a pop quiz themselves. Other activities were untried as we went out exploring most days.

Staff were friendly and helpful.

would I go back, to other warner hotels, yes, to Bodelwyddan, defiantly not.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, 23 March 2014
Hello

Thank you for your review, I am so sorry to read of your disappointment.

As you can see, we have many other reviews from guests who have had such a wonderful time with us and I apologise that what we had to offer was not to your taste.

Thank you for your comments regarding the team, we really appreciate all of your feedback

Kind regards Claire Fletcher GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgnorth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 March 2014

Just spent a very enjoyable and interesting weekend at Bodelwyddan. Plenty of activities to keep you busy on site, and something to suit all tastes. Took the opportunity to visit the National Trust properties in the area. Our 'Signature' room in Princes Hall was well appointed and conveniently situated to Reception, Dining Room and evening entertainment. The choice of food was excellent and very well presented. All the staff were very friendly and helpful. The 50% reduction was very good value and wouldn't hesitate to visit again.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 62jm62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, 20 March 2014
Hello

Thank you for leaving us with your feedback, we really do value it!!

I am happy to read you enjoyed your time with us and you managed to also get a really good offer!

Don't forget to come back and visit us again soon!!

Regards Claire Fletcher GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Warner Leisure Hotels Bodelwyddan Castle Historic Hotel

Property: Warner Leisure Hotels Bodelwyddan Castle Historic Hotel
Address: Bodelwyddan, Denbingshire, North Wales, Bodelwyddan, Rhyl LL18 5YA, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Rhyl > Bodelwyddan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bodelwyddan
Hotel Class:3 star — Warner Leisure Hotels Bodelwyddan Castle Historic Hotel 3*
Number of rooms: 186
Official Description (provided by the hotel):
This stunning Grade II listed Historic Hotel has walled gardens, sweeping lawns and ivy clad turrets. Soak up the rolling Welsh hillsides, or take in the scenery from the top of nearby Snowdon. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
Also Known As:
Warner Leisure Hotels Bodelwyddan Castle Historic Hotel Wales

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