We (husband and self, mother, sister and brother in law) have recently returned from Bodelwyddan Castle Hotel after spending an excellent first class break with Warners. The hotel setting and the grounds were all beautifully well kept and ideal for our long weekend break.
We all had rooms in Princes Hall which was ideal for my elderly mother and my semi disabled husband as it was so near the main hotel facilities. We had three 'Signature' rooms and found them to be very large, spotlessly clean, and well kept the whole four days of our stay, by a very friendly maid.
Every member of staff were polite and courteous and always passed the time of day as you met them, we were made to feel very valued guests. The restaurant was very well set out and had a wide and varied menu at all mealtimes and our waiter Darren was a very friendly and competent young man.
We did encounter a problem on arrival to our rooms but this was immediately rectified to our complete satisfaction by Kaye the Guest Relations manager. I personally cannot thank her enough for the solution she came up with and suffice to say my mother was made to be a very 'special' person on Mothers Day............many grateful thanks.
The swimming pool was so warm and we enjoyed a couple of good swim sessions. My husband and brother in law enjoyed their sessions of Archery and the Rifle Shooting, but unfortunately due to their popularity couldn't get on all the sessions they would have liked. Whilst they were on their Archery my mother, sister and self enjoyed a nice walk round the castle and art gallery and found this very interesting. The quizzes that were put on were well organised and our family team even won one of them.
The evening entertainment was brilliant, although we personally found the dancing a little long winded, but hey that was someone else's gain, as they floor was always full of dancers. The last show, 'Dream Lover' put on by the entertainment team on the Sunday night was excellent and so professional, that I likened it to a West End show.
I think that quite a few of the rival large holiday chains could learn a lot from the Warner group of hotels who appear to have a very successful organisation. This was my first holiday with Warners and it wont be my last now I have discovered them.