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“Could do better”
Review of Metropole Hotel

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Metropole Hotel
Certificate of Excellence
Reviewed 14 November 2013

The staff were good, the rooms and facilities OK. The food was fairly good. Directions into the car park could be much better... not easy to find, given the car park is down a road behind the hotel.

My stay was fine, so would like to give it 3.5 stars, rather than 4. With some small changes, it could easily each 4 star.

  • Stayed: November 2013, travelled on business
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2  Thank nanniebren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 20 November 2013

Dear Nanniebren,

Thank you for your feedback following your stay. The car park is quite large and at the rear of the hotel from which there are 2 entrances into the hotel. We do mention in our confirmations that the hotel is at the rear and there is a sign at the front of the hotel.

Regards
Justin Baird-Murray
Owner

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Reviews (1,342)
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844 - 850 of 1,342 reviews

Reviewed 13 November 2013

Let`s face it we came here because of a great on line offer.£99 for a superior room with 6 course taster menu,glass of champagne and full welsh breakfast.Was it good value - YES.Was the room good - Yeees.More 3star. plus than four star bedroom curtains frayed over radiator or more accurately almost melted.Rather small TV and no bottled water.Was the taster menu good- YES.The food and service were delightful and far exceeded our expectations.No criticism whatsoever.The glasses of wine that we chose to accompany the meal were excellent.Was the bar area and coffee good - YES. Again excellent service and coffee.Was the breakfast good yees to a point.Good service , other than tea and coffee which were served at the table in good quantities it was standard big hotel self service which is probably the best you can expect.
Overall this is a well run very large hotel in a sadly declining town which is doing an amazing job.My wife and I would happily come again and have no hesitation in recommending it to anyone.

Room Tip: We were on the third floor at the rear but I should think that it doesn`t matter where you stay.The...
  • Stayed: November 2013, travelled as a couple
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1  Thank harveyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 20 November 2013

Dear Harvey

Thank you for your feedback following your stay with us and YES we would be delighted to welcome you and your wife back to the hotel anytime soon.

I will speak to Caroline my housekeeper about the curtains. These things should be repaired.

Regards
Justin Baird-Murray
Owner

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Reviewed 13 November 2013

The Travelzoo overnight break, including breakfast, champagne and the 6 course tasting menu was brilliant value. The staff were extremely friendly, the room was lovely and we enjoyed a pre dinner swim in the pool. The food was excellent. We will certainly visit again, even without a special deal voucher!

Stayed: November 2013, travelled as a couple
Thank willyw8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 20 November 2013

Dear Willy

Thank you for your generous feedback and we look forward to welcoming you back to The Metropole.

Regards
Justin Baird-Murray
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

We have had breaks here before and returned for our 25th .We were given a couple of nice treats but staff were not over the top , just ideal.The manager / owner also introduced himself, again in a nicely balanced way.
As an independent things are often a bit different from others and the Metropole still offers great value. We enjoyed the chefs taster menu and the great breakfast.
We will be going back.

Room Tip: We like the higher floors in this lovely pile but avoid if they are not your thing
  • Stayed: November 2013, travelled as a couple
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1  Thank Happychap103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 20 November 2013

Dear Mr and Mrs Bardwell,

It was a pleasure to meet you during your stay and am very pleased to read that you enjoyed your stay and will be returning.

Kind regards
Justin Baird-Murray
Owner

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Reviewed 10 November 2013

Stayed one night on a deal of £99.00 for 2 with breakfast and dinner. We arrived well before 2 and didn't think our room would be ready as normal check is 4.00. When we checked in we were politely told our room wasn't ready but would update us as soon as they could. We then went into the coffee shop only to be followed by the assistant manager to say our room was ready. We we're given a room on the 3rd floor and must admit it was lovely. A huge room with a huge bathroom. All very clean with all the necessary essentials e.g. Coffee/tea facilities with biscuits, toiletries hair dryer. It would have been a nice to have had a bathrobe supplied as after using the spa swimming facilities it would have been nice just to put the robe on instead of getting fully dressed.

It's a huge hotel with lots of different rooms, plenty of sitting lounge areas. The coffee shop/bar was lovely we had a nice snack there. The service and politeness of staff were excellent. Our only gripe we had was that the tv wasn't working and we and others wanted to see the rugby match so had to go else where which was such a pity as the bar was very comfortable and warm.

As part of the deal we had a 6 course taster meal which have to say was lovely and more than enough food followed by a glass of champagne. All served with friendly and efficient staff.

The breakfast was also excellent with plenty of choice. Overall a lovely hotel for a night get away. Nice food, friendly staff and a lovely spar facility.

We would definitely recommend this hotel especially if the deal came up again. There is not much do do outside the hotel within walking distance but nice areas to visit around with a car.

  • Stayed: November 2013, travelled as a couple
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2  Thank torfaenwesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 20 November 2013

Dear Torfaenwesty,

Thank you for your feedback. I am sorry the TV was not working. The TV in the bar is only allowed on for very special occasions and that includes whenever Wales are playing rugby. I suspect this could be more of a training issue than anything else. Thank you for bringing it to my attention.

I hope we shall have the pleasure of welcoming you back to The Metropole again soon.

Regards
Justin Baird-Murray
Owner

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Reviewed 8 November 2013

This is our fourth visit as a family to the Metropole and we have just returned from yet another wonderful stay. Each year when looking for a short October break we look elsewhere, with the thought of trying somewhere different, yet each year we end up returning here. The family bedrooms are clean, comfortable and spacious, the food on the gourmet break was excellent (childrens meals at extra cost were very good), and the spa is superb with many an hour spent enjoying the facilities - all at a great price. We find the hotel warm, relaxing and welcoming with attentive service and over the years we have been visiting we have seen many improvements and changes to the decor and layout as they seek to update and improve.
This is an old victorian family run hotel - a rare (and commendable) thing in itself these days! - so if you're looking for modern, chic, new and up-to-date then this may not be your thing. If however, you want somewhere you can relax in comfort, warmth, old but clean and well maintained surroundings, with an element of endearing querkiness and with staff quietly always nearby to help, then we would certainly recommend the Metropole.
As it's an old hotel in the middle of Llandrindod, you perhaps wouldn't expect to find the car park next to the front door of the hotel, you will however, find a huge spacious car park at the rear (with a pleasant terraced staircase to the rear door) and it's safely tucked away in a quiet residential street - and easy to find. Out and about the Elan Valley and reservoirs are spectacular at this time of year with plenty of walking opportunities and a visitor centre with cafe and chidrens play area that is worth a visit.
In summary, our children continue to enjoy this hotel, the grown-ups always come away feeling relaxed and I have no doubt that we will return again for another short break in the future.

  • Stayed: October 2013, travelled with family
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1  Thank alcazemka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 20 November 2013

Dear Alcazemka

Thank you for your full and generous feedback of your recent stay at The Metropole. It is lovely when people appreciate exactly what we are and what we are trying to offer.

We very much look forward to welcoming you back again soon.

Kind regards
Justin Baird-Murray
Owner

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Reviewed 6 November 2013

We took advantage of the special offer one night stay - dinner, bed and breakfast for £99.00. So glad we did, as we have had a delightful time. We arrived earlier than the stated check-in time of 4.00pm, but were able to get into the room at 2.00pm, which was great. It gave us time to have a short wander around the town and have a drink in the friendly hotel bar. Our room was in one of the first floor towers, giving us a bedroom and separate little sitting area. It was clean, warm and well appointed. Really good bathroom with bath, walk-in shower and loads of towels. The 6 course taster menu was lovely - service was polite, prompt and non-intrusive, and the food was well cooked and nicely presented. Couldn't fault anything. Breakfast next morning was delicious with loads of choice. The food on the hot buffet was very good, with everything fresh and, unusually for a hot buffet, not at all dried out. Great bacon and sausages. We had a wander around the leisure facilities, and although we didn't get a chance to try them on this occasion, were impressed by the cleanliness and the attitude of the lovely lady on reception. Check-out was prompt and polite. We will certainly be back again, and try the spa next time. Well done to everyone.

Room Tip: Our room was on the first floor in one of the towers. Large and well placed for the stairs and lifts...
  • Stayed: November 2013, travelled as a couple
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1  Thank AliBrown1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 20 November 2013

Dear Ali,

Thank you for your kind feedback following your recent stay at The Metropole.

We would be delighted to welcome you back again soon and I hope on this occasion you will have time to make use of the Spa.

Regards
Justin Baird-Murray
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metropole Hotel

Address: Temple Street, Llandrindod Wells LD1 5DY, Wales
Phone Number:
Region: United Kingdom > Wales > Powys > Llandrindod Wells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Llandrindod Wells
Price Range: £119 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Metropole Hotel 4*
Number of rooms: 122
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Also Known As:
Metropole Hotel Llandrindod Wells, Wales - Powys

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