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“Outstanding lunch”
Review of Metropole Hotel

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Metropole Hotel
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Outstanding lunch”
Reviewed 28 December 2013

Visited this hotel for a day conference, so can't comment on the accommodation. However the conference facilities are superb, with plenty of refreshments (loved the welsh cakes!) and helpful staff, and the 3 course Christmas lunch was outstanding. Hopefully we will return next year.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank JudithG256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this review, 29 December 2013
Dear Judith,

Thank you for your kind comments about your recent conference and Christmas lunch. I am delighted that you enjoyed and hope we will be able to welcome you back again soon.

Happy New Year
Regards
Justin Baird-Murray
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
Derby, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 December 2013 via mobile

My hubby and I stayed for one night and really wish we had stayed longer, lovely hotel and the food was spectacular, really wish it was closer to where we lived as we would eat there all the time. We would definitely recommend it along with the facilities

Stayed December 2013, travelled as a couple
Helpful?
2 Thank helen_turner68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this review, 29 December 2013
Dear Helen,

Thank you for your kind review and I hope that you will be able to return to stay again with us soon.

Regards
Justin Baird-Murray
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 December 2013 via mobile

My husband and myself stayed at the Metropole as treat between Christmas and the New Year. We payed £90 bed, breakfast and a 6 course taster menu dinner (£20 supplement as we stayed on Friday). Easy check in, nice clean room and comfortable bed. After having a walk around the town we decided to had lunch at the hotel which was tasty. The evening meal was very nice with a glass of champagne. All the staff were very polite and helpful especially Vaughn. The only grip I have is the internet is very hit and miss throughout the hotel.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank michelle3663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this review, 29 December 2013
Dear Michelle.

Thank you for you feedback following your stay with us and I am delighted to read that you had a good stay.

I am sorry if you had a problem with the internet. We have free internet access throughout the hotel and I was not aware of any issues over the last few days however will check with our provider.

Wishing you a happy New Year.

Regards
Justin Baird-Murray
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 December 2013

We were a coach party of 30, together with 3-4 other similar parties at the hotel for Christmas, from 23-27 December. Porterage was good, luggage arrived in our room fairly promptly. Bedroom and bathroom quite spacious, but overlooking roofs (our usual...).As seems to be the norm. in most hotels, the TV was very small for a biggish room and wall mounted. First evening, reported (twice) that remote would not change channels etc. Not fixed. Next morning, again reported and fixed while at breakfast (I had suggested new batteries needed lol)...OK until last evening and failed yet again. Picture quality throughout very poor. Bathroom had no storage facilities and lacked a shelf near bath also a stool. No grab rail over bath (essential for the more elderly bather).Room heating unpredictable despite adjustable thermostat, therefore sometimes too cool/hot.
Food quality overall average at best. On last evening (Boxing Day) a 'Gala Dinner' was presented; well - no choice whatsoever on the 3 courses. If you were a vegetarian - the latter was available- but not on menu and only if asked for.......not good. At least 2-3 of our party complained about this to the MD who was asking people's opinion at tables; he replied 'we always do it this way......' in other words, hard luck if you happen to be a non-carnivore. In all a patronising, dismissive and somewhat arrogant response to his paying customers. By contrast, I would add that the service by and attention of restaurant staff was very good, they all worked hard and were friendly.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this review, 29 December 2013
Dear Joe,

Thank you for your feedback on your recent stay over the Christmas holiday. I am delighted that you found the staff in the restaurant very good. They really are an excellent team and I agree with you, they put in a fantastic effort over Christmas, as did all of the hotel staff.

Happy New Year
Regards
Justin Baird-Murray
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 December 2013 via mobile

Stayed one night on business, a hotel I have driven past many times on journeys to South Wales.
The hotel is well located roughly half way between North and South Wales in a small but interesting town.
Check in was efficient, my room was spacious with a good sized modern bathroom including a bath and corner shower, all the usual fixtures and fittings. Mobile phone signal was difficult but that's geography not the hotel.
Dinner was well presented with good service, breakfast was good.
All in all a delightful hotel with some individual charm.

Stayed December 2013, travelled on business
Helpful?
Thank dragoncymru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this review, 29 December 2013
Dear Dragon Cymru

Thank you for your kind review following your recent stay with us. I hope that you will find the time to stay again when passing in the future.

Regards
Justin Baird-Murray
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trimsaran, Wales, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 December 2013

Enjoyable 1 night 6 course taster gourmet break,amazing value at £99 per couple including a glass of champagne!All the staff were very friendly and efficient,rooms clean and a decent size we somehow managed to be allocated a room we usually have when we stay for a weekend with a car club at Whitsun! It would have been nice to have been allocated another room but this did not deter from our enjoyment ,full breakfast was also included in the deal which was plentiful with plenty of choice snd freshly cooked to order.Spa facilities were available but we did not use this time,A lovely hotel which we are looking forward to returning to in the near future

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alfiemillie23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this review, 29 December 2013
Dear Allfiemillie

Thank you for your helpful review. Our guest history will have indicated that you had stayed before and upon returning we would have allocated you the same room on the assumption that you would not return if you did not like the bedroom! This policy tends to work however please let us know next time you come and we will ring the changes for you.

We look forward to your next visit.

Regards
Justin Baird-Murray
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south staffs
Level Contributor
98 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 December 2013

Had a one night deal including breakfast and six course meal including use of leisure facilities and it was great.
Excellent food ,staff and modern swimming pool ,sauna and hot tub.
I have to have a gluten free diet and the restaurant had all i required....well done.
A great deal of money has been spent here recently , and it shows.
There was a pump like noise outside our room , 123 i think , we reported it and was told that it will be dealt with promptly.... i trust they will.
Don't be put off by the green exterior .
All in all a very good experience and would have no hesitation in going again.

Room Tip: May get hectic if a wedding or party is going on ...check first
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joebloggsSouthStaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this review, 29 December 2013
Dear Joe,

Thank you for your feedback and I am especially pleased that we managed to cater for your diet without any hick ups.

Regards
Justin Baird-Murray
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metropole Hotel

Property: Metropole Hotel
Address: Temple Street, Llandrindod Wells LD1 5DY, Wales
Phone Number:
Region: United Kingdom > Wales > Powys > Llandrindod Wells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Llandrindod Wells
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Metropole Hotel 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Metropole Hotel Llandrindod Wells, Wales - Powys

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