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“A welcome return”
Review of Metropole Hotel

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Metropole Hotel
Certificate of Excellence
Reviewed 8 March 2014

I stayed here for one night having not been there for many years. I was very pleasantly surprised at the improvements which have been carried out. I decided to dine in and although the restaurant was busy (there was a gourmet evening on) I found the staff attentive and the food of excellent quality. It was great to see the MD, Justin Baird-Murray, in evidence and even giving discreet advice to junior staff member. The general manager, Robert, was also about. This is quite a contrast to similar sized hotels where you rarely even see the "duty manager" let alone that they ask you if all is well and remember your name. For traditional service and customer care, the Metropole takes some beating. Breakfast was in the conservatory, a nice, comfortable room and the choices were first rate, including Manx Kippers. I will be back!

  • Stayed: March 2014, travelled solo
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Thank Philip365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 12 March 2014

Dear Philip,

Well it's always nice to have my small moments of actually doing something noticed so thank you! In all seriousness having a management presence is absolutely key to what differentiates us from the chain hotels and I am delighted you noticed.

I hope it will not be to long before we welcome you back to The Metropole.

Regards
Justin Baird-Murray
Manager

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833 - 839 of 1,401 reviews

Reviewed 7 March 2014

We stayed at the Metroploe hotel for a weekend break. We did not eat in the Hotel apart from breakfast, which was very good. There was a good choice of hot and cold buffett style food. Our room was a little on the small size but the ensuite made up for it, it was a good size with both a bath and seperate double shower. The room was very clean as was the hotel, all the staff were very friendly and helpful. The swimming pool was a good size. We will go back as we enjoyed our stay very much.

Room Tip: We would reccommend that you go to Dickens wine bar, we spent a very relaxing afternoon there. The o...
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  • Stayed: February 2014, travelled as a couple
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Thank Suezy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 11 March 2014

Dear Suezy

Very pleased to read that you enjoyed your stay in The Metropole and had an enjoyable time in Llandrindod Wells. I hope that we shall have the pleasure of welcoming you back again soon.

Regards
Justin Baird-Murray
Owner

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Reviewed 7 March 2014

Hi. I am writing about the spa facilities as I have found some members of the staff to be incredibly rude and insulting to such an extent that I feel I should warn any other prospective travellers to this hotel. It is a shame as the other facilities are generally very good; the food, coffee in particular. I have used these facilities on several occasions and unfortunately have experienced unpleasantness entirely unnecessarily on more than one occasion.

  • Stayed: February 2014, travelled solo
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Thank YokoLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 11 March 2014

This of course is one of the problems with Tripadvisor. This feedback was posted by a disgruntled local member of our Spa who instead of approaching me with her issues, about which I would have been quite happy to discuss, writes an absurd post, with her identity hidden by an alias name. Hey hoe, putting up with such things is the life of a hotelier.
Justin Baird-Murray
Owner

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Reviewed 3 March 2014

We were tempted by a special gourmet dinner, bed and breakfast offer, and the experience exceeded our expectations. This is a big, old hotel which has had £4m spent on it in recent times. We had a good room with a new bathroom, the bar was very pleasant, the restaurant was warm, smart and attractive, and the tasting menu was excellent. There is a good pool and spa plus gym, with all the modern facilities one could wish for. Breakfast was hot, plentiful and top quality. This was outstanding value and we shall be returning.

  • Stayed: March 2014, travelled as a couple
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Thank pm46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 5 March 2014

Dear PM46,

Delighted to read you enjoyed your stay and will be returning. Please use our website or phone us directly as we would much rather direct bookings and not pay commission to online travel agents, which will ultimately lead to higher prices.

Look forward to welcoming you back.

Kind regards
Justin Baird-Murray
Owner

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Reviewed 2 March 2014

We stayed at the Metropole as a belated birthday present from my outlaws, included was the 6 course gourmet taster menu, when we arrived the room wasn`t ready, but it was only 11.30, the guy on reception said to come back at 2pm, tho he couldn`t promise it would be ready, so we went out for a walk, came back at 12.30 and had lunch in the hotel, it was very nice, the Cawl & Prawn and crab salad.
At 2pm we went to reception, and yes the room was ready, very prompt, and before official booking in time. After finding our room we went to the Rock Spa, Pool, Jacuzzi, steam room & sauna. although it was quite busy, there was plenty of room there.
We went back to our room approx. 5pm to get ready for our meal, the room was very modern and comfortable, bathroom did smell a little musty , but that seemed to be a lack of air circulating, in the room having no fans.
The Restaurant had a very pleasant atmosphere, the waiting staff were absolutely brilliant, very attentive, ready to clear after you, and bringing the next course at a well timed gap. we had a very comfortable night`s sleep, and a very hearty breakfast in the morning. Well done all.
If I found myself back in the area, I wouldn`t hesitate to stay here again.

  • Stayed: March 2014, travelled as a couple
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Thank 21Ade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 5 March 2014

Dear Ade,

It was lovely to read that you enjoyed the first of what I hope will be many stays with us at The Metropole. We look forward to welcoming you back again soon.

Regards
Justin Baird-Murray
Owner

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Reviewed 1 March 2014

Another fantastic three nights in this hotel. After many visits to this hotel our stays here keep getting better and better! Great food (Spencers is very good) and service in fantastic surroundings. Looking forward to staying again.

  • Stayed: February 2014, travelled with family
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Thank Moleeuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 5 March 2014

Dear Moleeuk,

Thanks for your feedback following your recent stay at The Metropole. Delighted that you enjoyed your stay and we look forward to welcoming you back again in the future.

Thank you also for your separate review of Spencers Brasserie, It's a great little place with a wonderful team led by Jonny in the Restaurant and Relli and Chris in the Kitchen. The whole team really does a great job and are a credit to themselves.

We look forward to welcoming you back again soon.

Regards
Justin Baird-Murray
Owner

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Reviewed 1 March 2014

I stayed here again for a Conference in late February 2014. It is a nice Victorian building - spacious and nicely proportioned rooms. The facilities worked well for the conference and the catering and general service by the hotel were good. Meals were well served, good food and attentive staff. Breakfast was a selection from a pretty wide range of choices.
The hotel is located right in the town and opposite some public gardens. Well positioned if you want to get out for a stroll.
My room on the second floor was comfy and warm and fairly well appointed. Twin beds; very comfortable. I had a nice view out over the public gardens.

  • Stayed: February 2014, travelled on business
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Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheMetropoleHotel, Owner at Metropole Hotel, responded to this reviewResponded 5 March 2014

Dear Steve,

Thank for you feedback following your stay with us for a recent conference. I am pleased that you enjoyed your stay despite the fact you were working and hope that you will be able to visit us again soon for a leisure break.

Regards
Justin Baird-Murray
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metropole Hotel

Address: Temple Street, Llandrindod Wells LD1 5DY, Wales
Region: United Kingdom > Wales > Powys > Llandrindod Wells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Llandrindod Wells
Price Range: £123 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Metropole Hotel 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Metropole Hotel Llandrindod Wells, Wales - Powys

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