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“Nice Break”
Review of Glen Usk Hotel

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Glen Usk Hotel
Castleford, United Kingdom
Level Contributor
140 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Nice Break”
Reviewed 1 July 2013

I recently stopped here on a National Holiday weekend no complaints at all,luckily we dropped on a front room with view which was nice .The room was spacious and clean,one of the most comfiest beds i have ever slept in,plenty of tea and coffee which we took advantage of.Good choice for you evening meal and very nice so was breakfast ,staff seemed to now what they were doing.One little thing was that there were three bus parties in at the same time I know we all had different dining times,we were the first but as you know when it is feeding time we dont listen to much especially when we are told to sit at certain tables.It may be an idea to put different coloured serviettes on the relevent tables for each bus party us oblivious guests maybe able to understand instructions as well as colours.This will hopefully help your greeter in the dining room do his job like he wanted to do and not chase us about.On that note i will definately use this hotel again as a base as it is good value for money and is in the perfect location.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wezer123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Glen Usk Hotel, responded to this review, 9 July 2013
Thank you for your recent review of your stay with us recently.

I was pleased to read your positive and constructive comments and have passed these on to Helen and her team at the hotel who will be pleased to read them.

We certainly look forward to welcoming you back to stay with us again at some point in the future.

With Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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246 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
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English first
Oxford
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 29 May 2013

If you want a glimpse of holidaying at home as it used to be, Glen Usk is highly recommended - sitting on the veranda on a sunny morning, you may even manage to go all the way back to Victorian spa days. Even if you are just looking for a very good value place in central Wales with no major regrets and plenty of hospitality, the recommendation stands. If dated decor and a few worn through patches in the carpet, single glazing and sheet and blanket bedding puts you off, you should probably go somewhere else.
We stayed two enjoyable nights. Staff is putting in an impressive effort, and still manages a friendly and relaxed attitude. Our room was a nice size and generally clean. The decor is quite dated, but not falling apart. It seems the philosophy is to do a rolling refurbishment with good quality items at longer intervals, rather than gutting the whole place and putting in cheap flat packs every five years - there was newer furniture in the reception area and the bar that also seemed good and robust. An exception may be the new TVs in the rooms, where 19" may be a bit small for people with less than perfect eye sight. Comfortable beds, though I prefer duvets to sheet and blanket. Insulation, whether for sound or temperature, is not the best. Good pressure and temperature on shower, but as others have also advised the only toiletry provided is soap so bring whatever else you need. Good breakfast with bacon, beans, runny yolk eggs, and decent sausages, toast, a few choices of cereals and juices, yoghourt, and tinned fruit salad.

Room Tip: I'd imagine the views from the front rooms facing the green square in front of the hotel are nic...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lyngsoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Glen Usk Hotel, responded to this review, 5 June 2013
Thank you for taking the time to provide us with your constructive feedback, following your recent stay with us.

I was pleased to read your positive comments and have passed these on to Helen and her team who will be pleased to read them.

We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 May 2013

You will not get 5 star luxury at this hotel, but you are not paying for it. However, you will get comfortable, clean warm rooms with plenty of space and quite large bathrooms. The dining room is huge and really well set out (the tables for 4 are a little bit small for the size of the meals provided) and the food is excellent, and the staff and friendly and helpful. We stayed for one night on a coach tour on our way to Lllangollen, but would certainly recommend this hotel. The Sun terrace at the front is a lovely place to sit on a sunny Sunday morning before breakfast.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Lynne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew P, Hotel Group Operations Manager at Glen Usk Hotel, responded to this review, 31 May 2013
Many thanks for your recent review.

I was pleased to read you had an enjoyable stay at the Glen Usk Hotel. I will pass your comments on to Helen and her team who will be very pleasd to hear them.

Once again many thanks.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herne Bay, United Kingdom
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 17 May 2013

My partner and I have just returned from a 5 day break at this hotel, part of a group of recycled teenagers !! We cannot fault this hotel in any way, it was extremely well run by hard working manager Helen who really led by example with an efficient and pleasant staff. We stayed in room 113 which has received some negative comments from another reviewer on this site but I really cannot understand what some people expect for their money. We found the room clean and comfortable, the service at the hotel was excellent and the chef must be complimented on the standard of the food. We are not a couple of old fogies who don't get around , we take many holidays throughout the year so I feel we are able to give good comparisons between one hotel and another, Very good value for money, thanks Helen and staff for a really enjoyable stay. Shame about some of the weather but us mere mortals have no control over that !!

  • Stayed May 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank shelagh t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Glen Usk Hotel, responded to this review, 20 May 2013
Thank you for your recent review of your stay with us recently.

I was pleased to read your positive comments and have passed these on to Helen and her team, I know they will definately be pleased to read them.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2013

Stopped here for 4 nights in cold, wet April and after 9pm it was the only place with any life! The Hotel may be a bit dated but everything in the town is, the room was clean, comfortable and warm, the service excellent, the food very good and entertainment the only thing going on in town.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yelowvanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Glen Usk Hotel, responded to this review, 7 May 2013
Thank you very much for your recent review of your stay with us.

I was pleased to read your positive comments and have passed these on to Helen and her team who will be pleased to read them.

We know there are some areas and rooms which need upgrading however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this.

We certainly hope you will be back to stay with us again at some point in the future.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 May 2013

Quick update, stayed back again in April 2013, lovely big room, still the same friendly service
and a really lovely dinner, four courses, starter, sorbet, main and desert. The fish pie was great. Small coach party in on the Wales tour, once again a pleasant stay!

Room Tip: There are some lovely views from the large rooms at the front.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gadgetscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Glen Usk Hotel, responded to this review, 7 May 2013
Thank you for your recent review of your stay with us recently.

I was pleased to read your positive comments and have passed these on to Helen and her team who will be pleased to read them.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 April 2013

Have just returned from an overnight stay with a national coach company and would like to congratulate the Manager and her team for providing a 3 course dinner last night and a cooked breakfast without any major cooking facilities which broke during the afternoon before our arrival. The clients certainly came first. Well done everyone and thank you for a pleasant stay.

Room Tip: Front rooms overlook the gardena
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PamAnneB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at Glen Usk Hotel, responded to this review, 30 April 2013
Thank you for your recent review of your stay with us recently.

I was pleased to read your positive comments and have passed these on to Helen and her team who will be pleased to read them.

Thank you once again for your custom and we certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Glen Usk Hotel

Property: Glen Usk Hotel
Address: South Crescent, Llandrindod Wells LD1 5DH, Wales
Region: United Kingdom > Wales > Powys > Llandrindod Wells
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #2 of 3 Hotels in Llandrindod Wells
Price Range (Based on Average Rates): £
Hotel Class:2 star — Glen Usk Hotel 2*
Number of rooms: 79
Official Description (provided by the hotel):
Located in the centre of Llandrindod Wells, overlooking Temple Gardens the Glen Usk Hotel offers a warm welcome for all visitors, whether the group or coach visitor, conference delegate, independent or family holiday makers and business visitors. The hotel boasts a restaurant overlooking the gardens with a fine table d'hote menu and a spacious lounge bar with access onto the ornate veranda. Entertainment for residents is held on a regular basis. There is a lift to all floors. ... more   less 
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Also Known As:
Glen Usk Hotel Llandrindod Wells, Wales - Powys

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