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Glen Usk Hotel
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Reviews (303)
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All reviewsgrand ukcoach partyevening entertainmentcoach holidayturkey and tinselmystery tourenjoyable holidayold victorianhot waterbit datedfunction roomkippersfirst floorsingle roomsense of humourroom was clean and comfortableweekend break
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Reviewed 19 July 2014

On a 5 day holiday with National Coaches Glen Usk Hotel very friendly staff nothing tomuch
trouble. Beds very comfortable and spotless clean instant hot water never had a cold shower.
Food was good and plenty of choice. Two of the ladies in our group had single rooms and
said they were vary spacious and both rooms had new showers. We would diffinately stay
here again. Rooms are being upgraded but with 72 rooms it does take time the Manageress
told us. All four of us enjoyed our holiday.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank cah02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Glen Usk Hotel, responded to this reviewResponded 21 August 2014

Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

This hotel may be 'dated', but it is very clean and the food is superb. ALL the staff were very,very good, and if every hotel was like this we wound't need trip advisor. The drawers and wardrobe were old style,say chic or retro !!
They still did there job and the bedroom/bathrooms were clean. We were on a coach trip with 37 other people and one still managed to complain about the food!!. We re with my sister and her husband and saw their room too.
Everybody else said the hotel and food were great,but how many bother to go online and and say so. The one comment from this guy about the food and the friendliness of the staff wanted me to go on here and tell it like it is

Room Tip: Some have been upgraded,but it dont matter as all still clean
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank johnkeith2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Glen Usk Hotel, responded to this reviewResponded 21 August 2014

Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Stayed here for four nights from 23/07 .nice clean rooms great food and friendly staff would def stay here again and do great packed lunches...the entertainment was not all that great.went on Glenton bus tour

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank julie1969w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Glen Usk Hotel, responded to this reviewResponded 21 August 2014

Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Good points.. clean, beds very comfortab/e, plenty of hot water, service good.
Bad points - "distressed" rather than "tired". I have never seen such a shabby hotel in need of a make over from peeling wallpaper to threadbare headboards and chipped furniture. No hairdryer. Food clearly done on the cheap -even though not expecting a really high standard on a cheap week end what was concering was that this was the regular menu. Very strange. I hate knocking hotels and making poor comments but i was rather disappointed.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Pelupi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Glen Usk Hotel, responded to this reviewResponded 21 August 2014

Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Stayed at the Glen Usk for a weekend when visiting family and friends. Good cotton sheets and soft towels. Clean room and bathroom. Freeview television in room. Superb breakfast and good choice dinner menu. Special mention, multi tasking Sonny. A great asset to the hotel.
Overall a great stay in a hotel that gives great warmth to guests and real value for money.. What more does anyone need for a weekend away. Spent a wonderful day at Elan Valley and visited the Red Kite Centre, a great experience. Will return.

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank mary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Guest Relations Manager at Glen Usk Hotel, responded to this reviewResponded 21 August 2014

Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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