We booked a meal for the 5 May,on the advice of our hosts at the B and B we were staying at. I also read good reviews on the internet.
Without going into too much detail the food was very poor, even when it was prepared for the second time round! When we expressed our concerns and disappointment there was little interest. We were offered a bottle of wine, but we had already drunk some wine and had no food to drink it with!
We asked to see the chef, who we assumed to be Mary Gilchrist (but would a previous Michelin staff chef serve such poor food?) We were told she would not come out. That was the last straw.
Six of us walked out without paying.
I expected a phone call to apologise for our poor experience, but the call did not come.
I wrote a letter to Mary Gilchrist on the 12 May registering our complaint and today is the 8 July and I have not even received an acknowledgement of my letter.
RR - London
- Official Description (provided by the hotel):
- Well appointed restaurant with rooms. ... more less
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- Also Known As:
- Carlton Riverside Hotel Llanwrtyd Wells
- Carlton Riverside Llanwrtyd Wells, UK - Wales