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“What a wonderful and relaxing experience”
5 of 5 bubbles Review of The Bear Hotel

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The Bear Hotel
Ranked #2 of 17 Crickhowell B&B and Inns
Certificate of Excellence
Wales
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“What a wonderful and relaxing experience”
5 of 5 bubbles Reviewed 28 May 2009

I visited the Bear Hotel this week to celebrate my aunties birthday accompanied by family and friends who included my elderly aunt and a disabled friend. The food and atmosphere were excellent and the service could not have been better .I can not wait for my next visit.It will probably be my birthday in june.

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rob_jones69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (133)
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English first
wales
Level Contributor
3 reviews
2 of 5 bubbles Reviewed 9 May 2009

We stayed here overnight whilst at a family wedding and we were shocked at the price quoted to us for a 'family room' which was little more than a double with an air bed and travel cot. We found the manager to be unfriendly and he warned us against staining the bed if the baby was to be in it with us at all as they would then have to 'charge us hundreds and hundreds of pounds' - I didn't like his attitude.

The room itself needs updating - the wallpaper was ripped in several places and carpeted bathrooms leave much to be desired. The television is ancient with terrible signal and channel choice. The tea tray in the room was pitiful - much like the breakfast the next morning. Myself and my husband were stunned - were these children's breakfasts?!! Needless to say our two year old polished his 'full english' off in five minutes.

Parking is not good during the day - we had to double park at one point.

On the plus side the place is clean and the bed comfy - it's just that the price needs to come down to reflect the true value of a stay in this hotel.

Perhaphs we should have said something at the time - we just were not sure what kind of response we would get back.

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mummy2two
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bearhotel, owner at The Bear Hotel, responded to this review, 28 May 2009
Being the owner of a well established, award winning hotel I feel that I have to respond to the feedback left by mummy2two on 9th May 2009.Our family has run the Bear for over thirty years and the majority of people who stay with us think we are a very special place.
We have easily identified the guests who made the comments as my receptionist remembers accommodating the family. The gentleman phoned up from a local wedding at approx. 5pm asking if we had a family room available. He was informed that no family rooms were free however we could put a blow up bed and cot into a deluxe room the price was quoted and happily accepted, we even called in a housekeeper out of hours to prepare the beds in readiness for the family. On arrival at 8pm the family were shown to their room to enable them to leave their belongings before returning to the wedding. Our receptionist asked if all was ok, they explained that the cot was not needed as the baby would sleep with them. It was explained that our beds are top of the range Vi-Sprung and we did not have complexly waterproof mattress protectors on them as we find they diminish the comfort. Obviously any bed soiled would be discarded and replaced at a cost and this is why we had supplies a cot. We thought that we were being helpful to this family as this was the only room left and whilst perfectly adequate for a couple with the extra bed and cot it was a bit cramped. Whilst the bed and the carpet are new the room is now being refurbished to bring it up to the standard of our other rooms.
The tea trays in our rooms comprise of a selection of herbal teas, breakfast tea, coffee and hot chocolate with milk and sugar and shortbread biscuits. This is merely for convenience as you can order beverages from room service.
We cook our breakfasts to order and allow our guests to choose from an extensive menu, comprising of a choice of juices, grapefruit, prunes, cereals, croissants, toast, kippers, smoked haddock and a full welsh breakfast option. I would be very upset and surprised if a guest left our dining room after breakfast feeling hungry, on the odd occasion someone has a really big appetite they only have to ask for more. If only the guests had mentioned it to our waitress we could have done something about it at the time.
On check out the gentleman was asked if everything was ok with his stay, he stated that everything was fine and thanked us for our help.
We do take on board any constructive criticism that we receive and rectify any faults that guests bring to our notice. Had this family brought their concerns to us at the time we could have rectified anything they were unhappy with, sadly we were not given this opportunity.
We feel our standards have improved especially the food, and considering the volume we do, which helps create the atmosphere; most customers are more than happy which is evident by the high repeat business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ynys mon
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 28 April 2009

The Bear Hotel is a charming inn located in the centre of the village. It has a really welcoming and comfortable bar area. The food served, both evening meal and breakfast, were more than acceptable. My standard room (33) was very spacious with a very large bed and a lounge area. The shower was very powerful - just what you need to wake you up in the morning.
I found the staff to be polite and efficient, contrary to the comments of other reviewers.

If you like Olde Worlde buildings with creaky floors, timber beams, plenty of history and a whole lot of character then you'll love this place.

I will definately be staying here again.

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ygath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berwick-upon-Tweed
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 November 2008

The Bear was a much needed breath of fresh air for me and my wife.
We enjoyed good food and great beer (especially the Rev James, which was recommended by one of there locals).
The Staff were very friendly and helpful which made our stay all the better.
Will defiantly be back to stay.

  • Liked — The Jacuzzi in our room!!!
  • Disliked — Had to leave
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank bairdy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 4 November 2008

We stayed there recently. Its more like Bed and Breakfast than a Hotel, don't expect a drink from the bar (alcoholic or soft) between the hours of 3 pm and 6 pm as the bar closes and your sent over to the Corn Exchange pub.

The Hotel is over priced, expensive and very tatty. The food was disappointing. We ate in the restaurant, we would have been better off having a bar meal as the same food appeared to be served throughout. Most of the staff were pleasent, not particulary helpful and the odd one just rude. Its a lovely pub, nice setting but don't expect anything other than that. The breakfast was disappointing. The place could do with being decorated as it all appeared to be tatty. It hasn't changed much since I was there about 10 years ago other than the restaurant, the standard of which has fallen dramatically. We were really disappointed with the food.

We stayed in the Executive Room, which was ok but for the price we paid I expected more. We peeked in to the standard room and they were tiny.

Other than that we enjoyd ourselves as it reminded us of Fawlty Towers.

  • Liked — Location
  • Disliked — Tatty decor
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank fussy_country_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 20 October 2008

Perfect short break back in 2006 was upgrades to an exec room, best cooked breakfast ever, first night ate in ala carte restraunt was nice but pricey and bit formal so rest of stay had lovely evening meals in bar. climbed plenty of mountains and was great to return to the warmth of the Bear. Could not fault hotel and had the best bread and butter pudding ever, shame reviews suggest it has gone down hill since 2006.

  • Liked — Food, staff, service
  • Disliked — Rooms could do with updating
  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 6 August 2008

Booked the hotel on the recommendation of a family member as they'd heard it was the best hotel in Crickhowell - wish we had checked tripadvisor before we booked!
Very lukewarm reception when we arrived. Room (29) was dark, incredibly hot (despite all windows open and fan on - elsewhere in hotel wasn't like this) and in desperate need of complete renovation. Shower was poor and we could hear the people in the room next door very clearly (when they were going to the loo!).
Found everyone in the hotel we smiled at or said hello to ignored us - something we said?!
Overpriced and over-hyped - would not recommend.

  • Liked — Location in the town
  • Disliked — See review!
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank redsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bear Hotel

Property: The Bear Hotel
Address: High Street, Brecon Beacons National Park, Crickhowell NP8 1BW, Wales
Region: United Kingdom > Wales > Brecon Beacons National Park > Crickhowell
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 17 B&Bs / Inns in Crickhowell
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Bear Hotel 4*
Number of rooms: 34
Official Description (provided by the hotel):
A 14th century coaching inn situated in the picturesque brecon beacons national park. It is paradise for walkers, cyclists, fishermen and families. The 35 bedroomed hotel boasts an award winning restaurant along with a bar which is always full of atmosphere. Very dog friendly, they will be served with a bowl of chicken upon arrival.we also have a beautiful beer garden where you can soak in the sun whilst enjoying a lovely cold drink. ... more   less 
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Also Known As:
Bear Hotel Crickhowell
Bear Crickhowell
The Bear Hotel Crickhowell, Wales

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