This is a very average roadside property with no outstanding virtues, and I probably wouldn't have bothered reviewing it if I hadn't run into a significant problem at checkout. When booking the room, like a lot of people I used a credit card number that was the closest at hand. It was not a prepaid reservation; I know they're tied to the credit card used at time of booking. When we checked in, we used my husband's card, which had to be pre-authorized using his PIN -- I've never before had to enter a PIN for a pre-auth. Never mind that the room was extremely noisy because a loud group checked into the adjoining room at midnight, or that the amenities were distinctly in a user a friendly; it was checkout the next morning that was the problem. As we were leaving, we were told that the person who had checked us in had not taken the right credit card impression, and that in order to check out we'd need to produce the card from the original booking guarantee. The fact that they'd taken both a pre-auth *and* a PIN on the card we'd used to check in didn't matter. The front desk agent blamed the problem on the person who had checked us in, but insisted that it was essential to produce the original card since the charges would go onto it anyway, but the hold would remain on the card we had actually used for up to two days. In other words, the hotel policy was to hold up funds on TWO of our credit cards for up to 48 hours. I know I am not the first person in tourism history to use different cards for guarantee and actual payment, whether for premium points or other considerations, but I was told that we should have been informed of the policy at the time of check-in, and there was nothing that could be done because it was hotel policy. Absolutely no such information was shared either at thee time of booking or at the time of check-in.
My point is that the customer should have the option of using *any* form of payment on checkout, regardless of the card used to guarantee the room. That card should *only* come into play if and when the guest is a no-show and the card must be charged by default.
I will definitely not be returning to this hotel. The card policy unnecessarily complicates what should be a simple and straightforward process, and the front desk agent's willingness to blame the person who had checked us in was offensive and self-serving. If you're thinking of staying in Windsor, choose one of its charming inns, where a guarantee is a guarantee and no one is interested in tying up your funds needlessly.
- Official Description (provided by the hotel):
- Located off Highway 101 and just a short drive to Halifax, Wolfville, New Minas and Acadia University, our Super 8 Windsor, NS hotel is the perfect spot to refuel during your journey. Close to Ski Martock and the eastern gate of Annapolis Valley, our non-smoking hotel offers great amenities at affordable rates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com and Odigeo so you can book your Super 8 Windsor NS reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Super 8 Windsor NS Nova Scotia, Canada
- Super Eight Windsor
- Windsor Super Eight
- Windsor Super 8