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“Puma, El Chalten” 5 of 5 bubbles
Review of Hosteria El Puma

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Hosteria El Puma
Ranked #5 of 19 Hotels in El Chalten
Certificate of Excellence
Macclesfield, United Kingdom
Level Contributor
145 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Puma, El Chalten”
5 of 5 bubbles Reviewed 4 March 2014

The young staff were extremely friendly and helpful. Not a fancy hotel but cosy, small lounge with big chairs and a log fire. Can't comment on the dinners as there were so many places to chose from in village, breakfast was fine.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank walkerhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaElissondo, Gerente at Hosteria El Puma, responded to this review, 2 April 2014
Hello!
Thank you for leave your comment. We hope you have spent a nice stay with us.
We look forward for your soon return!
Our best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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152 reviews from our community

Traveller rating
    84
    53
    10
    5
    0
See reviews for
15
84
16
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Colonia Valdense, Uruguay
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 2 March 2014

This is a nice place with friendly helpful people on a good location. The breakfast was satisfactory, the bathrooms nice. One of the rooms had an unpleasant smell (smelly feet), the other very dirty windows. As this is not a cheap hotel, we cannot give it an overall rating of 4. Had 3,5 existed, we would have awarded it.

  • Stayed February 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank metteb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaElissondo, Gerente at Hosteria El Puma, responded to this review, 28 March 2014
Hello!
Thank you for leave your comment. The windows are cleaned every day but it is a hard work to keep them clear all the time with this changeable weather of rain, wind and dust from the street without asphalt. We will consider the details mentioned.
Our best regards from the staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mannheim, Germany
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 February 2014

Comfortable beds, spacious room. The breakfasts were nice, and the people at the desk were very helpful in arranging side excursions like horseback riding and giving recommendations for hikes and restaurants. The WiFi was painfully slow (as in almost all places we visited in Patagonia except for El Calafate) but the staff served us candy and tea by the fireplace while we waited for a connection.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank travelcowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaElissondo, Gerente at Hosteria El Puma, responded to this review, 5 March 2014
Hello! Thank you for leave your opinion! It was a pleasure to know that we were helpful in your stay here. We look forward for your soon return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
164 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

From this excellent hotel both for service and location allow us to hiking in the Los Glaciares National Park. The staff was excellent and the room great.
A place to relax and stay away from the main streets.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravellingNature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaElissondo, Gerente at Hosteria El Puma, responded to this review, 11 February 2014
Thank you for give us your opinion! We are glad that you could enjoy your holidays in El Chaltén! Our best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 11 January 2014

We were picked up at the bus station and dropped off at the inn. What a warm welcome we received. The rooms are nice .. but really the thing that made our stay great was the women at the front who helped us out from showing us the hikes, to making reservations for dinner.

Cynthia at the front even fixed us an evening dinner when the kitchen was closed and we were too tired to go out.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dh91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaElissondo, Gerente at Hosteria El Puma, responded to this review, 11 February 2014
Thank you for this nice comment! We are glad to have been part of your experience in Patagonia! We hope to see you again!
Our best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

We spent Christmas Eve and Christmas Day in El Chalten. Arriving mid-morning from El Calafate we were picked up at the bus station and whisked over to the hotel. It is about a twenty minute walk from the hotel to the Los Glaciers National Park, but the trailheads to many treks are close to El Puma.

The staff was amazingly helpful and welcoming, even on a MAJOR holiday. We were offered the three course Christmas dinner, but turned it down as it seemed rather expensive. Little did we know there would be very few other options in town. However, the gal at the desk actually called around town looking for somewhere for us to go. We ended up at one of her recommendations. Returning back to the hotel on Christmas Eve, we heard they only served four people at the restaurant, which made us a little sad.

Breakfast was par, nothing hot but the coffee and tea. Just enough to get you out and going for the day. Argentine's aren't big breakfast people, so I'm sure the hotels we've stayed at feel like they are providing a lot of food, but by American standards it's just a continental breakfast. They did have some fantastic homemade yogurt, though.

Rooms were warm and cozy. Ours did NOT have a working outlet, however. The only place we could plug ANYTHING in was in the bathroom. Thankfully, we had packed a power strip. Check out time is 10 AM, which was a tad early for us. Christmas Day was a blustery, cold, rainy day and we didn't venture our except for lunch. Spent many lovely hours around the fireplace in the lobby with a wide range of other guests who chose not to trek that day.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ellecar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaElissondo, Gerente at Hosteria El Puma, responded to this review, 11 February 2014
Thank you for leave your opinion! It makes us happy to have been chosen to stay at Christmas! We hope you have enjoyed your stay in El Chaltén and that special day in spite of the weather! You will always be welcome!
Our best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
5 of 5 bubbles Reviewed 23 December 2013

We loved each minute we stayed at Hosteria El Puma! It felt like home. Anita and Cintia are sweethearts- so warm and friendly. We were so comfortable here and loved winding down the day with the fire in the main living room. It felt like a very authentic Patagonian experience.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank mlleaimeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaElissondo, Gerente at Hosteria El Puma, responded to this review, 11 February 2014
Thank you for give us your opinión! We are glad that you have enjoyed staying at El Chaltén and to be part of that experience!! You will always be welcome!
Our best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hosteria El Puma

Property: Hosteria El Puma
Address: Calle Lionel Terray 212, El Chalten Z9301AAT, Argentina
Region: Argentina > Patagonia > Province of Santa Cruz > El Chalten
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #5 of 19 Hotels in El Chalten
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hosteria El Puma 3*
Number of rooms: 12
Official Description (provided by the hotel):
At the foot of the Fitz Roy and Torre mountains, in the heart of Los Glaciares National Park, is El Chalten, National Capital of Trekking, chosen by hikers from around the world to perform the most varied hiking tours and horseback riding. There, right where the trails start, you will find Hostería El Puma, a pleasant and comfortable place for people who enjoy nature in an active way. The Lodge has 12 spacious, non-smoking rooms equipped with safety box, private bathroom with bathtub, hairdryer and amenities. The guest can rest, relax or read a book from our small library, in a large garden or in a warm living room in front of the fireplace, enjoying a glass of wine after a long day of hiking. El Puma has its own private parking (outdoor). ... more   less 
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Also Known As:
Hosteria El Puma Hotel El Chalten

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