My parents and I stayed in the Valle De Santiago for several nights in December 2010 for my wedding.
The hotel has a very nice rustic feel and seemed to be located in a quieter area of the city.
Even though the language barrier was at times a bit difficult to overcome, the staff were always very helpful.
The restaurant was very high quality cuisine and the waitress very helpful in trying to explain each course, as there was no written menu.
Rooms ticked all the boxes.
The hotel had reasonable views of the city from the garden/car park outside. At the time of staying there were some apartment blocks being constructed that were a bit of an eyesore.
The only negative was that the lady on reception did not seem to be interested in being there.