This 4* entry level property certainly has the potential to be one of the top boutique hotels in Caracas. Excellent prime location in Av. Francisco de Miranda with easy access to public transport, namely: Metro de Caracas (tube), buses and taxis. The Sambil shopping center is at 5 minutes walking distance from the hotel. Although security is an openly discussed issue in the country, Chacao is one of the few neighbourhoods where you can still walk with certain freedom and enjoy the city. The hotel common areas, restaurant, elevators, reception area are generally clean and in good condition, however for this hotel to be a new property, the lack of maintenance is starting to be noticeable. The rooms are spacious, comfortable and well laid out. Good quality linen, coffee machine in the rooms with great quality coffee sachets, good free wifi, safe in the room (even though safe is not attached to the wall and can be carried away with all your belongings inside). On the negative side, the rooms are carpeted and the cleanliness is really poor. The main downside of this hotel was the breakfast experience. Without being aware of some critical supply issues in the country, it was sad to see that no effort is made to serve fresh food and offer a decent variety of choices. There is no presence of staff making sure that all is in order. There were two employees who occasionally walked around the restaurant with such a negative attitude that in the end you feel like you are not welcomed for breakfast. Generally speaking, breakfast in this hotel has been one of the most mediocre experiences in our years of travelling in South America.
- Official Description (provided by the hotel):
- Hotel Chacao & Suites present an innovative concept which will be attended contemporary style with the highest standards of service. It is located in one of the most privileged of the city. ... more less
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