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“Sweet & sour hospitality”

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Hotel Chacao & Suites
Ranked #11 of 86 Hotels in Caracas
Certificate of Excellence
Johannesburg, South Africa
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Sweet & sour hospitality”
Reviewed 23 December 2013

This 4* entry level property certainly has the potential to be one of the top boutique hotels in Caracas. Excellent prime location in Av. Francisco de Miranda with easy access to public transport, namely: Metro de Caracas (tube), buses and taxis. The Sambil shopping center is at 5 minutes walking distance from the hotel. Although security is an openly discussed issue in the country, Chacao is one of the few neighbourhoods where you can still walk with certain freedom and enjoy the city. The hotel common areas, restaurant, elevators, reception area are generally clean and in good condition, however for this hotel to be a new property, the lack of maintenance is starting to be noticeable. The rooms are spacious, comfortable and well laid out. Good quality linen, coffee machine in the rooms with great quality coffee sachets, good free wifi, safe in the room (even though safe is not attached to the wall and can be carried away with all your belongings inside). On the negative side, the rooms are carpeted and the cleanliness is really poor. The main downside of this hotel was the breakfast experience. Without being aware of some critical supply issues in the country, it was sad to see that no effort is made to serve fresh food and offer a decent variety of choices. There is no presence of staff making sure that all is in order. There were two employees who occasionally walked around the restaurant with such a negative attitude that in the end you feel like you are not welcomed for breakfast. Generally speaking, breakfast in this hotel has been one of the most mediocre experiences in our years of travelling in South America.

Room Tip: Higher rooms are less noisy. If available, request mountain view rooms.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LoveThePlanetFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PublicRelationsStaff, Public Relations Manager at Hotel Chacao & Suites, responded to this review, 6 February 2014
Thank you for writing a review on our hotel. All guests feedback is appreciated. We apologize if you did not enjoy our international breakfast selection. We are continuously improving our culinary selection and will take your comments into consideration. Thank you and have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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100 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
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English first
Arendal, Norway
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 April 2013

the room was clean and enough space, the staff at the hotel were very nice. The hotel's restaurant wasnt that good. its swimming pool and gym still under-construction but the rest of the hotel very comfortable and it is located in a good area, close to everything. its a good option if you are staying few days in Caracas.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jats312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChacaoCustomerSvc, Public Relations Manager at Hotel Chacao & Suites, responded to this review, 3 October 2013
Thank you for taking the time to write a review on the Hotel Chacao and Suites. We anticipate the completion of the pool area shortly and can't wait for our guests to enjoy their off-time at the hotel with our new facilities. We appreciate your feedback and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale,FL
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 March 2012

This is the Best Boutique Hotel in Caracas. If you are a Business Traveler this is the place to go. The service is Fantastic and the restaurant downstairs is filled with beautiful women.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravelLikeARockstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chacao & Suites

Property: Hotel Chacao & Suites
Address: Avenida Francisco de Miranda con calle Jose Felix Sosa | Bello Campo, Municipio Chacao, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #11 of 86 Hotels in Caracas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Chacao & Suites 4*
Number of rooms: 67
Official Description (provided by the hotel):
Hotel Chacao & Suites present an innovative concept which will be attended contemporary style with the highest standards of service. It is located in one of the most privileged of the city. ... more   less 
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