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“No booze, No food before 7am, No clean water, no good bathtub,”

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Hotel Chacao Cumberland
Ranked #26 of 86 Hotels in Caracas
Olympic Penninsula
Level Contributor
96 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“No booze, No food before 7am, No clean water, no good bathtub,”
1 of 5 bubbles Reviewed 12 September 2010

Tap water is dark orange/brown, no bottled water available, web and hotel advertize a cocktail bar, but no alcohol any time. My voucher said breakfast included but they refused, saying they NEVER include breakfast. Even with the paid voucher, they tried to get me to sign to pay for the room the next day. i was there 4 and 7 Sept 2010 and the first time the tub plug was stuck so it wouldnt come out and cold dark water came in. I asked that on my return I would get a room with a working bathtub. First there was no plug. When I got a plug, the tub worked but the shower wouldnt shut off or switch to tub. When that worked, I had a small dark orange/brown bath. Not sure how clean I got, but it was hot. First night I asked where to go for a cash machine (ATM) and they didnt know. (One was next door, but it was out of money.) Then I asked for a drink since they didn't serve any. They sent me 2 blocks away to a bar on 2nd floor with no stairs (they knew I cant climb stairs and sent me anyway) so I didn't get a drink that night. On the 2nd trip I saw, just around the corner from the hotel a Chinese restaurant and bar on the street level. I went there and had great food and drink. Came back and told the hotel staff and he said, "They no speak English?" As if that would keep anyone from getting a drink!
Room cleanliness was ok, wake up call worked, other than erroneous advertisements, bad water, bad desk personnel, it was ok in a pinch.

  • Stayed September 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kittravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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114 reviews from our community

Traveller rating
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    20
See reviews for
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46
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 December 2009

Well located round the corner from Chacaito metro station and its shopping centres, and just off the Sabana Grande Boulevard. Rooms are modern, clean and comfortable. Free El Nacional paper every morning. Cooked breakfast. Staff helpful though only a handful with reasonable English. Be sure you have USD at hand and exchange money at preferential rate (ask the hotel staff to help you, off the record and off the premises).

Stayed November 2009, travelled solo
Helpful?
2 Thank RichardM7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 26 January 2008

The only good of this hotel are the rooms... The service is really bad the front desk does not care about your issues... the rooms doesn´t have locks inside I was in the room and a person from the hotel opened the room without asking whether there was someone inside.

A family member called me, but I wasn't at the hotel, and they never told me about the call.

They offer the breakfast but you have to ask almost begging them to give you the "courtesy pass".

When I arrive to the hotel (i was carrying three suitcases) and none opened the main door.

So my advice.... look for another hotel.

  • Stayed January 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Montecristo_Guate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chacao Cumberland

Property: Hotel Chacao Cumberland
Address: Av Santa Lucia con Av Principal del Bosque, Caracas, Venezuela
Region: Venezuela > Capital Region > Caracas > Sabana Grande
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #26 of 86 Hotels in Caracas
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Chacao Cumberland 3.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Chacao Cumberland Hotel

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