Tap water is dark orange/brown, no bottled water available, web and hotel advertize a cocktail bar, but no alcohol any time. My voucher said breakfast included but they refused, saying they NEVER include breakfast. Even with the paid voucher, they tried to get me to sign to pay for the room the next day. i was there 4 and 7 Sept 2010 and the first time the tub plug was stuck so it wouldnt come out and cold dark water came in. I asked that on my return I would get a room with a working bathtub. First there was no plug. When I got a plug, the tub worked but the shower wouldnt shut off or switch to tub. When that worked, I had a small dark orange/brown bath. Not sure how clean I got, but it was hot. First night I asked where to go for a cash machine (ATM) and they didnt know. (One was next door, but it was out of money.) Then I asked for a drink since they didn't serve any. They sent me 2 blocks away to a bar on 2nd floor with no stairs (they knew I cant climb stairs and sent me anyway) so I didn't get a drink that night. On the 2nd trip I saw, just around the corner from the hotel a Chinese restaurant and bar on the street level. I went there and had great food and drink. Came back and told the hotel staff and he said, "They no speak English?" As if that would keep anyone from getting a drink!
Room cleanliness was ok, wake up call worked, other than erroneous advertisements, bad water, bad desk personnel, it was ok in a pinch.
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- Also Known As:
- Chacao Cumberland Hotel