The Caracas Palace is probably the city's best hotel, though North Americans may be tempted by the familiar names of Hilton, Marriott, Renaissance.
I have spent years working in Caracas, and compare this hotel to the Marriott, the Lidotel, and the Gran Melia.
The Caracas Palace has the best service, facilities and location. As visitors of Venezuela know, in general customer service is not their strong suit. But the service is great at the Palace - from the front desk, cleaning staff, taxis, and food servers.
The room was very comfortable, with strong air conditioning and openable windows. Large workspace.
The gym/pools/steam bath/sauna area is great.
It is well located in Altamira.
The hotel accepts payments in Bolivares, which means their $450 advertized rate becomes $140 a night when exchanging dollars on the street. The more you exchange, the better the rate. For example, if you want to change $1500 to cover a week's expenses, you'll get a better deal (19 bolivares) than if you want to change 200 (may15-16 bolivares). Check lechuga verde website for actual rate. Trades will charge you at least 2 or 3 less if your going through middlemen such as taxi drivers.
There were a couple of areas for improvement, The internet was slow during the day - I'm not sure if that is a city-wide problem or hotel-specific. As is the custom in Venezuela, they only vacuum the floors before and after you leave. After a six day stay, I noticed this.
Overall, it's arguably the best place in Caracas.
- Official Description (provided by the hotel):
- The Caracas Palace, the most luxurious hotel in Caracas offers the perfect location across Plaza Altamira, in the fashionable Altamira district, in the midst of the city's leading commercial and residential areas. Guest rooms offer views to the plaza and the city surroundings. Facilities include three restaurants, a state of the art SPA, a health fitness club including indoor and outdoor pools, extensive meeting and banquet space, and a business centre. ... more less
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