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“Best hotel in Caracas”

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Caracas Palace Hotel
Ranked #23 of 86 Hotels in Caracas
north america
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Best hotel in Caracas”
5 of 5 bubbles Reviewed 24 February 2013

The Caracas Palace is probably the city's best hotel, though North Americans may be tempted by the familiar names of Hilton, Marriott, Renaissance.

I have spent years working in Caracas, and compare this hotel to the Marriott, the Lidotel, and the Gran Melia.

The Caracas Palace has the best service, facilities and location. As visitors of Venezuela know, in general customer service is not their strong suit. But the service is great at the Palace - from the front desk, cleaning staff, taxis, and food servers.

The room was very comfortable, with strong air conditioning and openable windows. Large workspace.

The gym/pools/steam bath/sauna area is great.

It is well located in Altamira.

The hotel accepts payments in Bolivares, which means their $450 advertized rate becomes $140 a night when exchanging dollars on the street. The more you exchange, the better the rate. For example, if you want to change $1500 to cover a week's expenses, you'll get a better deal (19 bolivares) than if you want to change 200 (may15-16 bolivares). Check lechuga verde website for actual rate. Trades will charge you at least 2 or 3 less if your going through middlemen such as taxi drivers.

There were a couple of areas for improvement, The internet was slow during the day - I'm not sure if that is a city-wide problem or hotel-specific. As is the custom in Venezuela, they only vacuum the floors before and after you leave. After a six day stay, I noticed this.

Overall, it's arguably the best place in Caracas.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank walNorthAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Aruba
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 January 2013

I stayed at this hotel during the night of the Old Year to the New Year and the room was just beautiful and clean! The New Year's dinner was just fabulous! Breakfast was very healthy and the staff very professional and always nice to the guests. The hotel is next to the elegant Plaza Altamira and the view over Caracas is just wonderful. I felt right away at home and I will surely recommend this hotel to any one traveling to Caracas. Caracas has very nice shopping malls like Sambil in Chacao and el Tolon Shopping Mall at Las Mercedes and dinner at the fine restaurants in Caracas is just wonderful. Enjoy!

Room Tip: It really depends on the quality of the hotel! I recomend 4 or 5 star hotels if you REALLY want to h...
See more room tips
  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wowoberde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caracas, Venezuela
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 October 2012 via mobile

Although this is not the best hotel in Caracas, nor the best bang for your money, it's location and good food make this hotel a great option if you want to move around by yourself and get to know Altamira / La Castellana, Las Mercedes and other interesting areas that are nearby.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank magarutoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
111 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 10 July 2012

Caracas is not the most safe city right now, so a hotel like this is great, since you can do your dinner or just have a couple of drinks, the bar is very nice and nice choice of drinks, high class bar.

It is a bit expensive, but great service, rooms are heaven, confortable beds, no need to go out to have dinner and I do not recomend to.

Make your reservations with time, is hard to get hotels in Caracas

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Avicultura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
5 of 5 bubbles Reviewed 20 June 2012

I stayed here the last few nights and it is an elegant hotel with a quiet -- hard to come by anyplace in Caracas -- and soothing ambiance. However, what I really enjoyed was the right-sized (and quality) customer service. If you're like me, and not that I'm anti-social, but you can do without the employees jumping into your path to embark on a greeting and turn it into 5 minutes of pleasantries, then this is the place to stay.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesus P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 19 April 2012

I stayed at this hotel for 4 nights recently. I think it used to be an old Four Seasons. The lobby and rooms are in good condition (I was on the 15th floor). All the heads of the various areas (front desk, valet, dining) spoke english but many of the staff did not. The restaurant food was good although the prices were a little high if using the "official" exchange rate.

My biggest complaint is the frequent power outages. One night we lost power from 4:00pm - 10:00pm. There is no emergency lighting in most stairwells. Room service was shut down and considering security issues in Caracas, walking out to dinner is not recommended nor is it recommended to try to get a cab from the street to return to the hotel from dinner. Many guests (including me) complained to management about the hotel's closing of the restaurant and bar. I felt that the hotel should have at least served snacks and bottled water to those foreigners who were literally prisoners in the hotel. Despite management agreeing that those would be good things to do, they did nothing. They did not even provide any room discounts. There is a great pool with palm trees and a courtyard on the 9th floor.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WorkTraveler2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caracas, Venezuela
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 23 March 2012

I stayed at this hotel about 2 years ago, and I had items stolen from my car during the Valet Parking. The Hotel never recognized this as they could not see the "crime" on their surveillance tapes - of course they would not see it as the valet driver stole while in the car.

I have stayed at the hotel several nights over the last weeks. This week I had planned to stay 6 nights, but after the third night and my car was returned with big scratches for the second time - the first time I let it slide as it was only a 5 cm scratch. Today the scratches were deep and completely peeled the paint job.

Dispite the fact that the hotel parking are the only one that could have made the scratches since I had no access to the car while in the valet service. The workers are very rude, and no attempt was made to make the situation better - only "it will be investigated" was the most I could get out of the manager.

I checked out immediately and this time I will never return.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fritsko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caracas Palace Hotel

Property: Caracas Palace Hotel
Address: Av Luis Roche con Av Francisco de Miranda, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Altamira
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #23 of 86 Hotels in Caracas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Caracas Palace Hotel 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Caracas Palace, the most luxurious hotel in Caracas offers the perfect location across Plaza Altamira, in the fashionable Altamira district, in the midst of the city's leading commercial and residential areas. Guest rooms offer views to the plaza and the city surroundings. Facilities include three restaurants, a state of the art SPA, a health fitness club including indoor and outdoor pools, extensive meeting and banquet space, and a business centre. ... more   less 
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