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“Best place in Caracas”

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Caracas Palace Hotel
Ranked #23 of 86 Hotels in Caracas
north america
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Best place in Caracas”
5 of 5 bubbles Reviewed 18 June 2013

This is my second stay at the Palace.

I compare this to other stays at the Marriott, Embassy, Lidotel, Gran Melia and others.

The Caracas Palace is by far the best hotel in the city. North Americans and Europeans may be drawn to the familiar names of Marriott, Hilton, Renaissance, but those hotels have worse amenities, worse service, and are more expensive because they demand you pay with your credit card. Their rates ranges from $300 to $500.

The place lets you pay in Bolivares - change your US dollars with the hotel's taxi drivers, or others, and you will get $28 Bolivares rather than the official rate of 6.3. That makes the cost of this hotel about $130 a night, including breakfast, taxes and internet.

Service here is better than the other hotels. Superb service, excellent clean rooms. Wonderful pool/gym/steam room. I like the food here, and I am picky as a vegetarian and diabetic.

Great location at Altimira plaza.

Overall, I thought the Marriott had poor service and run-down rooms, the Lidotel is a dump with bad service, and ditto for the Gran Melia. The Renaissance is hugely overpriced at $400/night for a room you'd pay $150 a night for in the US.

Try the Caracas Palace, it really makes my like this city!!

Room Tip: Ask for a high floor, and if you are arriving before 3pm official check in, write to request early c...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank walNorthAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
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English first
London
Level Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed 18 April 2013

I had a very comfortable stay in this hotel, which is located in one of the more pleasant (and safer) parts of Caracas.

I stayed in a double room, which was of a good size - immaculately clean, comfortable bed, cable TV with English language and Spanish channels, lots of storage space, in-room safe, a large bathroom with separate shower and a bath (which is pretty small).

Rooms also have a free internet connection, but in some rooms you can use wifi, in others it only works with a cable - you might want to think about this in terms of whether you bring a tablet or a laptop. Still, you can always use the wifi elsewhere in the hotel.

The hotel has a great pool, which is located on a terrace overlooking Altamira Square. The pool is of a good size, with plenty of space to lounge, and never seemed that busy. There is also a well-equipped gym.

The restaurant is not particularly adventurous - standard South American buffet for breakfast, with lots of fruit, cereals, eggs and meats. The lunchtime and evening meals on offer are decent - I'm not much of a foodie, so it was fine for me. I think if you're someone who wants first-class cuisine, you'll be disappointed.

The staff were pleasant - especially the maids - and were always happy to help. Caracas can be a dangerous city, but I felt safe here, and the hotel is directly opposite a metro station if you want to explore. I happily walked the surrounding neighbourhood during the day, and there are a number of cafes and bars close by - but don't get too complacent, as it can be dangerous at night, so keep your wits about you avoid walking at night if you can.

I would definitely stay here again - and if you choose to, ask for a room on a high floor, as there are some great views across the city from this hotel.

Room Tip: Ask for a room on a high floor to make the most of the hotel's views over Caracas.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MendozaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 15 March 2013

This is a luxuriously appointed hotel, nice rooms and pool area. Huge gym with new equipment. Front desk staff is good, bi-lingual, helpful, and check in has always gone smoothly.

Unfortunately, the excellent bar and restaurant "Diagonal" around the pool area has been closed down. That bar had some of the best drinks anywhere and the food was excellent.

The dining room on the 2nd floor is not near as good and is overpriced. Breakfast is OK, but my most recent experience with the restaurant was terrible. I ordered the filet mignon steak, medium rare, but received some sort of a square-shaped piece of beef that was well-done and tough. Appeared to be a piece of overcooked round steak. I sent it back and got another piece of meat that was not a filet, cooked medium. On the third attempt, I got a filet, but it was essentially raw with a warm mushroom sauce poured over it. This was beyond a bad kitchen---it was an insult. I returned the steak and refused to pay.

I also found it a bit incredible that the wait staff in the restaurants and bar speak no English. I can usually get by in Spanish, especially with menus and drinks, but the other two fellows in our party spoke no Spanish and had considerable difficulty ordering. Service was slow.

That was the last dinner or lunch I ate in the hotel. The next evening we walked to El Alazan de Altamira nearby and got an excellent steak, cooked medium rare, and it cost less that the atrocity I was served at the Caracas Palace. I emailed a complaint about the poor food to the hotel, but received no response. Surely in a city the size of Caracas, this hotel can afford to hire a real chef, or at least one who can grill a steak?? I was ready to go back in the kitchen and grill the steak myself.

Room Tip: Cjheck your hot water when you arrive. Let it run for at least 10-15 minutes if you don't have...
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelerF291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 15 March 2013

This hotel was in an ideal location, centrally located with several nice restaurants and shops close by. The hotel itself was of a very high standard and the reception staff were attentive and professional. Unfortunately the same can not be said about the waiting staff in the restaurant. Slow to react most of the time, the breakfast crew were clearly uninterested and not enjoying being on the morning watch! Lunchtime was no different where I waited almost an hour for my meal to be served - which is amazing considering I was the only person in the restaurant.
The rooms were very well appointed but I was disappointed that there was no wi-fi available and had to rely on an ethernet cable which restricted movement.
The swimming pool was magnificent and such a welcome sight at the end of a very busy day. The fitness and wellness facilities were also excellent as were the staff.
I was there for 5 days and despite the the comments made about the restaurant services I would highly recommend this hotel for the accommodation service provided.

Room Tip: If you choose a room on the 8th or 10th floor you are only floor walking distance from the pool and...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waukesha, Wisconsin
1 review
5 of 5 bubbles Reviewed 6 March 2013

I spent two weeks in the Caracas Palace Hotel while on a three month business trip to Venezuela. The hotel was fantastic; from the comfort of the room to the overall property facilities. I felt safe as can be and enjoyed their fine location as well as the ever helpful staff. An exquisite experience. I was there at the end of Sept. of 2012 to the first week of October 2012,for two weeks just prior to the election. I would recommend this hotel to anyone and everyone. I have travelled for thirty years on business worldwide, and this has to be one of the nicest hotels and experiences I have had while on the road. The other 2 and 1/2 months in Venezuela was spent in a remote area with limited choices, while working on different power plant projects. Given a choice, I would have been glad to have spent the entire three months at the Caracas Palace Hotel.

Room Tip: I was on the 12th floor with a view of the hotel pool below and a wonderful view of the Altimira Par...
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north america
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 24 February 2013

The Caracas Palace is probably the city's best hotel, though North Americans may be tempted by the familiar names of Hilton, Marriott, Renaissance.

I have spent years working in Caracas, and compare this hotel to the Marriott, the Lidotel, and the Gran Melia.

The Caracas Palace has the best service, facilities and location. As visitors of Venezuela know, in general customer service is not their strong suit. But the service is great at the Palace - from the front desk, cleaning staff, taxis, and food servers.

The room was very comfortable, with strong air conditioning and openable windows. Large workspace.

The gym/pools/steam bath/sauna area is great.

It is well located in Altamira.

The hotel accepts payments in Bolivares, which means their $450 advertized rate becomes $140 a night when exchanging dollars on the street. The more you exchange, the better the rate. For example, if you want to change $1500 to cover a week's expenses, you'll get a better deal (19 bolivares) than if you want to change 200 (may15-16 bolivares). Check lechuga verde website for actual rate. Trades will charge you at least 2 or 3 less if your going through middlemen such as taxi drivers.

There were a couple of areas for improvement, The internet was slow during the day - I'm not sure if that is a city-wide problem or hotel-specific. As is the custom in Venezuela, they only vacuum the floors before and after you leave. After a six day stay, I noticed this.

Overall, it's arguably the best place in Caracas.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank walNorthAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aruba
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 January 2013

I stayed at this hotel during the night of the Old Year to the New Year and the room was just beautiful and clean! The New Year's dinner was just fabulous! Breakfast was very healthy and the staff very professional and always nice to the guests. The hotel is next to the elegant Plaza Altamira and the view over Caracas is just wonderful. I felt right away at home and I will surely recommend this hotel to any one traveling to Caracas. Caracas has very nice shopping malls like Sambil in Chacao and el Tolon Shopping Mall at Las Mercedes and dinner at the fine restaurants in Caracas is just wonderful. Enjoy!

Room Tip: It really depends on the quality of the hotel! I recomend 4 or 5 star hotels if you REALLY want to h...
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  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wowoberde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caracas Palace Hotel

Property: Caracas Palace Hotel
Address: Av Luis Roche con Av Francisco de Miranda, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Altamira
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #23 of 86 Hotels in Caracas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Caracas Palace Hotel 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Caracas Palace, the most luxurious hotel in Caracas offers the perfect location across Plaza Altamira, in the fashionable Altamira district, in the midst of the city's leading commercial and residential areas. Guest rooms offer views to the plaza and the city surroundings. Facilities include three restaurants, a state of the art SPA, a health fitness club including indoor and outdoor pools, extensive meeting and banquet space, and a business centre. ... more   less 
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