We stayed here for 3 nights, as the tour group we were traveling with was in charge of bookings. This is the only reason we ended up here. ALL 3 nights we heard gunshots, which came from right outside our hotel. This was both in the afternoon, night, and in the middle of the night while sleeping. Needless to say, I never got a good night's sleep here.
Safety is highly questionable. Firstly, there is no security guard at the door. There is no locked door from the street, so it seems as if anyone could theoretically walk in (when we came back one night, there was a book behind the door, keeping it closed--not going to be much help if an armed & determined person wants to break in. Since most other hotels I stay in outside of Caracas had bars on the window, I couldn't figure out why downtown in the world's most dangerous city, there was seemingly no security measures whatsoever. Secondly, the lock on the door of our room is a very basic door. We could easily see that the room was broken into before. No deadbolts, just a basic door lock like you would have in your home INSIDE your house. I did not feel safe leaving anything here, but I also did not feel safe taking it out on the street with me.
I felt like I was in prison IN the hotel due to the drabness of the room, not to mention the gunshots, which didn't make me want to leave the hotel at all. The room was clean, but bare-bones and not cozy or stylish at all. However, I felt super unsafe walking outside, so I had little choice but to stay inside. When we did go out of the hotel, it was just to eat. However, one afternoon around 3 pm when we left to get water, teenagers threw rocks at our heads from the building next door. We were told by the tour leader who booked us here that the area is increasingly growing unsafe & the building has been taken over by people squatting, which did not help at all.
Service is ABSOLUTELY HORRIBLE. They do not speak English here, but I used my Spanish. The first day we checked in, the guy DEMANDED our passports. Then he got on the phone, called his friend, and talked about when they were going to meet up for a cup of coffee. Since I had just spent 10 hours in a car and the guy had been very rude, I asked him when he was going to actually allow us to get our room key and relax. He was very angry with me for this and then demanded money (though the room was already paid for). The manager had to come out, which sped up the process slightly, though not much.
The day we were leaving, we asked if we could extend our stay a few hours as we were not leaving Caracas until 9 pm. We made an agreement about the time & cost. We tried to pay with our credit card, but were told that the system wasn't working. When I inquired further, I was told it was because it was raining. We tried again, and again later before going out for lunch. It still did not work, so we went to go and eat and came back. When we did, the woman we made the agreement with had left & we were promptly told that we would have to pay 150% MORE. I told the man that was not what the agreement was, but he did not care at all. I tried to explain, but he would not listen to anything I said. He told us we had to pay more, or leave the hotel immediately. It was a complete scam & I bet that the machine that was "not working" was only because they were ultimately going to make us pay more anyway.
Overall: HORRIBLE & COMPLETELY UNRECOMMENDABLE
1. unsafe area & questionable hotel safety
2. unfriendly staff
3. no concept of customer service whatsoever
Find somewhere else & know that when staying in Caracas, it is NOT worth saving a few dollars on a hotel when sacrificing your sense of security & therefore sleep!
- Also Known As:
- Royal Hotel Caracas