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“Nice hotel in the center of the city”
Review of Hotel Alex

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Hotel Alex
Ranked #15 of 86 Hotels in Caracas
Certificate of Excellence
Reviewed 10 July 2013

This is a very nice, luxurious hotel, located near various forms of transportation. It is not the best zone to stay in but it's not bad at all. Breakfast is included and my family and friends agree that breakfast is great, it includes a variety of dishes for conventional eaters and those who would like to try a typical Venezuelan breakfast which I love (arepa, cachapa). There is a restaurant at the top floor that serves delicious Chinese-Mandarin food for lunch or breakfast or just to get cocktails if that's your thing. The view is pretty cool up their and is also where a tiny jacuzzi like pool is.
About the rooms, they only have one large bed and there are no rollout beds, so if you're traveling with 3 or more members you'll have to get another room. Connecting rooms are available but you still have to pay for two rooms which is a downside the way I see it. The bathroom has its amenities and is separated from the bedroom by a glass wall, so if you have privacy issues that might be a problem.
My only real criticism is that the staff at the reception desk are not all qualified as english speakers, to say the least, which makes it a little difficult to be able to communicate if the only english speaking staff is not available. Otherwise, it is a pretty good hotel!

Room Tip: Ask for a room with front view, noise won't be a problem since windows are noise proof.
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  • Stayed: June 2013, travelled with family
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5  Thank nucita80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 16 of 146 reviews

Reviewed 4 June 2013

My family and I were in Caracas for a short 3 night stay. Hotel Alex is brand new so it’s extremely clean and well kept. My son is 3 months so cleanliness was a priority. The hotel is located down town in an area called La Candelaria, which holds the reputation of being an unsafe area. I was advised to not leave the hotel after sunset. In any case we were in Caracas for business so it didn’t really matter. There’s 24hr security at the hotel, so we felt safe at all times. We had breakfast and Wifi included with our room, however the wifi signal was only available in the lobby, the breakfast was okay. Also if you’re planning on staying in the room during the evening there’s only local Venezuelan channels accessible.

If you’re staying at this hotel, you’re a 3-4min walk away from a Spanish restaurant La Cita (we were told by 3 people that it was a popular restaurant) Hotel Alex is also a 10 min drive away from the Caracas Aerial Tramway (Teleferico), a great way to spend a few hours but take a jacket, it can be chilly.

Caracas is an interesting city with many interesting facts. For instance the exchange rate for the US Dollar at the bank is around 6.89 Bolivares and on the local market it goes up to 35 Bolivares for the USD dollar. Absolutely Crazy!

  • Stayed: May 2013, travelled on business
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9  Thank Wordmole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2013

I stayed at this hotel with my wife for one night before taking an early international flight from Maiquetía Airport.

The hotel is located in La Candelaria neighborhood, near subway stations and city downtown. Location is quite loud and crowded, but at least at nights, rooms are very quiet. Location is not the safest, but is far from being the most dangerous. Being Caracas a dangerous city, I would suggest being careful regardless of where you are and not carrying extremely valuable items if walking around the hotel, specially at nights.

The Hotel is new, so almost everything is in mint condition. I would rank this one in the range of 4 stars hotel, which is not common to find in Caracas. With rates of about 60% the price of one room at a 5-star the hotel is quite a deal, considering that other hotels in the same category are considerably more expensive.

Sleep quality is great, employees are kind, rooms are very comfortable, deco is modern and everything is clean. On our room everything worked fine except by hot water. We called reception and were told to wait a little, we waited at least 5 minutes but hot water never appeared. We saw some dirt on the corridors and some minor stains on bathroom's floor. Beside these minor flaws, everything else was perfect.

As other guest wrote, rooms have a rather romantic deco, so lighting is poor, in case you need to do some paperwork or reading. Bathrooms are separated from the rest of the room only by a glass wall, so, privacy there could be an issue.

Hotel Alex features a restaurant and a small pool on top of the building. We did not try any of those, but view of the city from there is great.

On our return, we were supposed to stay in Hotel Alex again, but due to flight cancellation, we could not arrive. I called the hotel on the same day and explained the situation to one of the employees, and they were kind enough to cancel my reservation without any charge. I really appreciate that.


Pros: Affordable rates, new facility, close to subway station, great sleep quality, very clean, kind employees

Cons: No hot water (at least during our stay), poor room lighting, not the quietest location

I do recommend this hotel as an alternative to overpriced 4-star hotels and not affordable 5-star hotels and I hope administration can keep facilities in great conditions, as they are now.

Room Tip: Rooms facing the back street are quieter
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  • Stayed: May 2013, travelled as a couple
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7  Thank Rastaman79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2013

I have stayed at several hotels in venezuela. This hotel is brand new and it shows. The other main difference is that the staff is very friendly. The culture of Venezuelans is not to cater to others, eaven if its their job. But at this hotel it was the difference. Most Venezuelans will tell you that the location is not ideal. I found it on the contrary. There are several places to eat across the street and they are open late. If you are conducting business in the Charallave airport, this hotel will save you at least 45 minutes of travel. If you want to stay in the heart of the city I suggest Shelter Inn Suites or Eurobuilding. Shelter in suites is like a low class best western. But clean and internet works great, across street from main Caracas mall. Eurobuilding is like a high class Holiday Inn.

Room Tip: Top floors. Bussy street.
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  • Stayed: May 2013, travelled on business
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5  Thank Gustavo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

Room Tip: piscina muy bonita, habitaciones cómodas, mala atención.
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  • Stayed: October 2017, travelled as a couple
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Thank Alejandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alberto v, Director General at Hotel Alex, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
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Room Tip: Lugar tranquilo y elegante para pasar una noche romántica y especial con tu pareja.
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  • Stayed: October 2017, travelled as a couple
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Thank Anu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017
Google Translation

Room Tip: no desayunen alli, ni coman en el restaurant de abajo
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  • Stayed: August 2017, travelled on business
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Thank Jordana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alberto v, Director General at Hotel Alex, responded to this reviewResponded 8 September 2017
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Additional Information about Hotel Alex

Address: Esquina Ferrenquin a la Cruz, Caracas 1010, Venezuela
Region: Venezuela > Capital Region > Caracas > La Candelaria
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
Ranked #15 of 86 Hotels in Caracas
Price Range: £47 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Alex 3.5*
Number of rooms: 100
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