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“Good hotel with a bit unattentive staff”
Review of Hotel Suite Ucaima

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Hotel Suite Ucaima
Ranked #9 of 11 Hotels in Valencia
Turku, Finland
Level 5 Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Good hotel with a bit unattentive staff”
Reviewed 7 December 2011

Us, a group of four, spent 4 nights in this hotel. The rooms were very big, a bit outdated considering the furniture, but it was kept clean. Occasional forgets of fresh towels though, and the utensils for the kitchen had to asked twice before they were brought. Breakfast was good and it was nice to eat outside close to the pool.
The only negative comment has to be directed to the staff. There were no warm welcomes or smiles for us, in fact we felt a bit unwelcomed to the hotel, even if we tried to speak some spanish too. If we would have felt more welcomed I would recommend this hotel to my friends. Now I'd consider finding someplace a little frendlier. In all, our stay in Valencia was wonderful with our local friend.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kultasuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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46 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Spanish first
  • Any
English first
sao paulo, brazil
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 March 2010

The Good
Might be good for extended stays. The suites feature full size kitchens; you can rent supplies (like a fork) from the hotel.
Beds are comfortable.
Suites are large with nice views.
The neighborhood was upscale within reasonable walking distance of restaurants.

The Bad
Superficially clean but the room was never restocked with all supplies like towels.
Left dirty drinking glasses but cleaned the ashtray which we didn`t use.
Elevator did not seem that safe - usually took the stairs.
Maintenance in general lacking - air conditioner was very noisy, room decor was outdated, etc.

The Ugly
Staff apathetic and sometimes quite unhelpful. No assistance with many simple questions; treated us as an inconvenience. Wouldn`t let us borrow a pencil.
Web site says it is near thermal waters and the beach but it isn`t. Our hired (for 3 hours) driver wouldn`t drive to either place.
Breakfast Manager we nicknamed Ms. Scowly pushed us out of the way to get to the morning coffee.
Continental breakfast featured the food from previous night including moldy bread.
Pool was very poorly maintained and not clean.

We have traveled a lot in South America but never to VZ. When we return we will stay at the nearby but higher priced Intercontinental or someplace else.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank inbrazilfornow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Suite Ucaima

Property: Hotel Suite Ucaima
Address: Urb. La Vina, Av. Boyaca No. 141-80, Valencia, Venezuela
Region: Venezuela > Central Region > Valencia
Amenities:
Hotel Style:
Ranked #9 of 11 Hotels in Valencia
Hotel Class:4 star — Hotel Suite Ucaima 4*
Number of rooms: 95
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