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“Very Disappointing...would not return or recommend”

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Nueva Toledo Suites & Hotel
Ranked #5 of 7 Hotels in Cumana
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Very Disappointing...would not return or recommend”
Reviewed 22 August 2010

Front desk staff was nice enough to return my son's clothing once we realized we had left it, and that is the outstanding plus of our vacation. Pool needs maintenance...it was gritty and couldn't see the hotel emblem in the bottom during our weeklong stay. They cater vacation camps for youngsters that are running around and we even saw a dirty diaper floating in the kids pool, with a couple of hotel staff just laying around not bothering to clean it up. Toilet plumbing was leaking. Only one AC control for both the bedroom and living room untis. 3 lightbulbs were not working and they changed a day after we mentioned it to front desk. Very basic kitchen with no can opener, spatulas, etc. and not even a sponge or kitchen towel, not even on request. One night we wanted to have dinner there and the cook was sick and did not show up (and had no substitute). No wifi connection the entire week of our stay. The beach that is near the hotel is not nice...it would be better to drive to the town of Mochima, a half hour away, and enjoy any of the lovely beaches you can visit in a small boat ("penero"). Overall, you can catch beautiful sunsents from the hotel and anywhere in Cumana. Being from Venezuela, it is disappointing not being able to recommend this hotel to anyone! First time in a few years we exchange our timeshare week to stay in a different part of our own country and sadly regretted the decision. The only hotel I'd stay in if I were to return to Cumana is the Cumanagoto without a doubt. Would not stay again

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lupilove04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2007

I stayed at this hotel on june 2007 on a business trip. This hotel is basically used by venezuelan goverment employees on visit to this small city of cumana. Cumana is a city on the coast, so temperatures are around 30 ºC all the year. Why do I say this? Well, because the restaurant with air conditioning is closed and only the "buffet-style-open-air" one is working. Try to imagine having lunch here, with a suit and tie, and you will know why I complain about this.

The room was clean (towels and linen spotlessly white) but for a couple hairs' I found in the basin and bathroom (I admit it, I was looking for them when I checked-in). The air conditioning was working well and was very silent, the tv was ok for venezuelan hotels (20in, cable tv, about 50 channels). Laudry service was very cheap, though they ate a couple buttons on my shirts, hotel staff was friendly and answered all my requests within minutes (light bulb broken, batteries for tv remote control, etc). At reception they can contact some local companies for tours and taxi services.

There is no internet service at the rooms, but in the lobby they have a couple of socks to plug your pc for broadband.

Food is ok, though mosquitoes will eat you alive while dinning here!

  • Liked — Staff service
  • Disliked — Only the open-air restaurant was on service
  • Stayed June 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank danielvbv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Nueva Toledo Suites & Hotel

Property: Nueva Toledo Suites & Hotel
Address: Final Avenida Univesidad | Seccion Los Bordones, Cumana, Venezuela
Region: Venezuela > North-Eastern Region > Cumana
Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 7 Hotels in Cumana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Nueva Toledo Suites & Hotel 3*
Number of rooms: 192
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Also Known As:
Nueva Toledo Hotel

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