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“The best Holiday Inn I ever stayed in- Extremely Clean and great staff”

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Holiday Inn Express & Suites Heber Springs
Ranked #3 of 7 Hotels in Heber Springs
Certificate of Excellence
Georiga
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“The best Holiday Inn I ever stayed in- Extremely Clean and great staff”
Reviewed 5 June 2013

My review is from a road warrior perspective being on the road 40+ weeks out of a year and staying all over the USA. This hotel exterior is extremely clean and well maintained. The amenities like the pool/barbeque area and fitness room is extremely clean/maintained. The interior lobby is extremely clean and very appealing. The gentleman who checked us is was so friendly and helpful. I think his name was Christian, extremely professionally and answered all our questions with a smile. The room was extremely clean and of course we did the tests. The bedding, bathroom, furniture, shower was extremely clean. Didn't do the bathroom floor test, it looked clean. The room was equipped with soft and firm pillows. The bed was comfortable and so soft. The bathroom had all the necessary toiletries and extras. Our suite was located on the front side on the top floor; the noise level was "none". If you have conference calls and etc... you can work in peace. The housekeepers and the building super were super nice. The breakfast area was extremely clean and equip with a good breakfast. Food is within 1 - 3 miles, not far away at all. Freeway access isn't close, but the hotel is located in a peaceful area town. This is just a small town but the people at the hotel and in the town are nice. This is one of the best Holiday Inns I have ever stayed in. If the manager stays consistent, this will always be a great place to stay.

Room Tip: Stayed on the front side of hotel.
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  • Stayed June 2013, travelled on business
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Helpful?
Thank Ghawell99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExHS1350, General Manager at Holiday Inn Express & Suites Heber Springs, responded to this review, 13 September 2013
Ghawell99,

Thank you for all the wonderful compliments. Our entire staff works hard to ensure every guest has just as a great experience as you. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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102 reviews from our community

Traveller rating
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    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
oklahoma
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 April 2013

i have been staying at the Holiday Inn in Heber Springs for 5 weeks except on weekends while working in the area. All of the employees have been exceptionally friendly and helpful during my stay. The breakfast is very good and housekeeping always does a great job.

Room Tip: I haven't had any complaints about any noise problems in any rooms.
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  • Stayed April 2013, travelled on business
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Helpful?
Thank RoyalOkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 April 2013

By far the nicest holiday inn I have stayed, rivals many mid tier Marriott properties. The tallest building in Heber Springs centrally located for the angler or outdoorsman, while providing a comfortable stay for the whole family. The hotel provides ample parking for those trailering boats. Spacious accommodations and very friendly staff. We could not have asked for a better stay. Christian at the frost desk went the extra mile to take care of our requests. Will definitely return.

  • Stayed April 2013, travelled with friends
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Helpful?
Thank TurboVol89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conway, Arkansas
Level 6 Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 March 2013

My husband and I wanted to get out of town, but not drive a long distance, and we weren't planning to sightsee. The HIE in Heber Springs was a wonderful place to stay. The room was great, with a fridge and microwave. The hotel was super clean and in a quiet location.

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank jonesycrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 February 2013

This is a beautiful new hotel. The staff is really friendly, and the front desk guy actually shook my hand! (which kind of surprised me, but I just went with it!) There aren't too many options in Heber Springs, so I didn't know what to expect, but this hotel was an absolute gem. I stay at a lot of hotels, including Holiday Inn Expresses, but this one is definitely in my top 5. The rooms were spotless, the hotel was shiny, the staff was friendly, and the breakfast was well-stocked with an extra-friendly hostess. I will definitely stay there again in the future. It has a nice workout room that I tried for a while and a convenience store. The pool is outdoors, but when I stay there in the summer I will give it a try. Close to the lake and a nice view of Sugarloaf mountain when you pull up. Lots of dining options nearby.

Room Tip: I suggest one with a view of the mountains. You really can't go wrong, but the suites are prett...
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  • Stayed February 2013, travelled solo
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Helpful?
Thank systemone1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 January 2013

If you are looking for an affordable hotel that is immaculate and has excellent customer service...then this hotel is a great choice. All of the rooms are nicely decorated suites, which means a couch, desk, small counter with a sink/coffee pot. The bed was extremely comfortable. The bathroom is spacious and very clean.

The attractive breakfast area is kept clean and well-stocked. During our visit, Carolyn, was the hostess and she was very friendly and helpful.

The hotel is conveniently located to local dining options, downtown Heber Springs, and the Little Red River.

  • Stayed January 2013, travelled as a couple
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Helpful?
Thank emma2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conway, Arkansas
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 August 2012

Hotel is new but take attitude that they are the only option to stay within 100 miles of heber springs. NOT true. Many towns are only 30 min away with a lot more options for food and resturants that are open past 8 pm. Also found out this was a DRY COUNTY after arriving. To get any alcohol I had to drive over an hour to get a drink. Staff was great if you like dealing with a high school drop out. Seemed confused, lost and un trained. Only thing they were good at was talking to the phone which seemed to ring non stop for one person. Getting sleep was out of the question with constant noise in hall and other rooms. Take your money elsewhere unless you are forced to make the stop. And remember to bring water because the tap water tasted like it originated from the sewage treatment plant up the highway.

Room Tip: Get a room here on one end you listen to dogs and the other no water preassure middle choice gets fo...
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  • Stayed August 2012, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Bobfromtexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Heber Springs, responded to this review, 12 September 2012
Dear Bobfromtexas,

Thank you for taking the time to write a review about your recent stay with us. Please accept our deepest apologies for the issues you had encountered during your stay. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Thank you again for posting your comments.

Sincerely,

Karen Gray
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Heber Springs

Property: Holiday Inn Express & Suites Heber Springs
Address: 1350 Southridge Pkwy, Heber Springs, AR 72543-8895
Phone Number:
Region: United States > Arkansas > Heber Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #3 of 7 Hotels in Heber Springs
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Heber Springs 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
When staying at our new hotel in Heber Springs, enjoy a free, full hot breakfast before a day of fishing & boating on Little Red River & Greers Ferry Lake. Take the family for a day of hiking on Sugarloaf Mountain, and make your way to historic downtown Heber Springs to visit one of our many unique shops. Historic Spring Park hosts several local festivals and see the Trumpeter Swans. We are also a short drive from the Heber Springs Community Center, JFK Overlook Park, the Fish Hatchery, and the new Heber Springs Sports Complex. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Heber Springs Hotel Heber Springs
Holiday Inn Express And Suites Heber Springs

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