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“Great for business! But please - change the mattresses!”

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Hilton Garden Inn Jonesboro
Ranked #1 of 19 Hotels in Jonesboro
Certificate of Excellence
Reviewed 9 August 2014

I've stayed at this hotel a number of times, and can say that the service has consistently been both friendly and professional. There's a little lounge that is a little hard to find (down the hall to the left of the front desk) that is welcoming and relaxed - nice for an end-of-day beverage. Housekeeping staff are also cheerful and helpful. All around, I truly can't say enough good things about how well the staff are trained.

The business center and exercise rooms are well stocked and more than adequate. The rooms are beginning to show a little age, but are still clean, functional, and well stocked. I LOVE that the Keurig coffee maker is NOT in the bathroom. Breakfast is quite good if complementary (always has been for me). It's a step up from what most hotels offer, with cooked-to-order omelets and French toast, as well as the usual hot and cold offerings, but I can see that it falls a little short of restaurant quality for someone who pays full price.

The big change this time around - over past visits - was the beds. They've switched to an air bed with a dial on the side that supposedly changes the firmness. There was no signage in the room explaining this, but after discovering that the bed was rock hard, I happened across the dial by chance. Sadly, no matter where the dial was set, the mattress was too hard and terribly uncomfortable. I sleep on a firm mattress at home, so that is saying a lot! I woke the first morning with a terrible backache that worsened with each consecutive night. Please, Hilton, chalk these mattresses up as a failed experiment and go back to something more comfortable!

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
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Thank FroggyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 - 371 of 558 reviews

Reviewed 6 August 2014

Five star hotel! The entire staff was very pleasant and accommodating. We had dinner in the hotel dining room, ordering Cobb salads. They were delicious! There was no need to leave the hotel to find another dining spot.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank ofay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

After a not so great experience with another hotel in Jonesboro, the manager at the 800 # got us a room at the HGI. Once we arrived, we were blown away with the awesomeness of this hotel, and the cleanliness of it. Our room was beautiful and the bed was very comfortable. Our daughter slept on the pull out sofa and loved her bed as well. The breakfast is not inclued in the price, but it is well worth the price at 8.99 - plenty of items to choose from. Our daughter ate free. Thanks HGI for a wonderful experience!

  • Stayed: August 2014, travelled with family
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Thank Granny917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

We attended a wedding in Jonesboro last Saturday and stayed at the HGI. We didn't know when we booked that the wedding reception was to be held there as well. Food served (prepared by HGI) at the reception was exceptionally good. The room was very clean, and the bed was very comfortable...even the pillows! Front desk (Tracy) was so very nice and helpful. Breakfast was like a nice brunch....with great coffee and juices and pastries. If the need be for us to be in Jonesboro again, we will book at HGI.

  • Stayed: July 2014, travelled as a couple
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2  Thank Connie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

We spent the night here on our recent vacation. The hotel is beautiful and the staff was very friendly and offered suggestions for diner and shopping. It has a very good location close to restaurants and shopping. The bed was extremely comfortable, a sleep number bed, so we each could dial up the right firmness. Great nights sleep! They do not offer a complimentary breakfast and the price is $9 but well worth it!

  • Stayed: July 2014, travelled with friends
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1  Thank Donna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

While my stay started off rocky the staff exceeded my expectations in making things right. The two rooms I stayed in were spotless and well kept. Although the problems I had were with online booking the staff made it a priority to remedy them as soon as possible. ACES to the entire staff !!!!! The day time desk clerk called me by name and checked on my needs each and every time I passed the front desk. I will be back and HIGHLY RECOMMEND THIS PROPERTY FOR BOTH BUSINESS AND PLEASURE STAYS TO ANYONE

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

The Hilton Garden Inn at Jonesboro, AR is a very nice hotel, only a few years old. The decoration is very attractive. The room is clean and bed very comfortable. There was assorted fruits and pastries for breakfast. The eggs are cooked to order. It is a very pleasant hotel for vacation or business. I enjoyed the southern welcome from the staff.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Modupe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jonesboro

Address: 2840 S Caraway Rd, Jonesboro, AR 72401-7325
Phone Number:
Region: United States > Arkansas > Jonesboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Jonesboro
Price Range: £89 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jonesboro 3*
Number of rooms: 109
Official Description (provided by the hotel):
4 story cream stucco and stone building Located off Highway 63 in the only metropolitan area in Northeast Arkansas 5 minutes away from Arkansas State University Premier Hotel in Jonesboro The hotel has a lounge called Classics ... more   less 
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TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers, Cancelon, Evoline ltd, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton Garden Inn Jonesboro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jonesboro Hotel Jonesboro

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