I've stayed at this hotel a number of times, and can say that the service has consistently been both friendly and professional. There's a little lounge that is a little hard to find (down the hall to the left of the front desk) that is welcoming and relaxed - nice for an end-of-day beverage. Housekeeping staff are also cheerful and helpful. All around, I truly can't say enough good things about how well the staff are trained.
The business center and exercise rooms are well stocked and more than adequate. The rooms are beginning to show a little age, but are still clean, functional, and well stocked. I LOVE that the Keurig coffee maker is NOT in the bathroom. Breakfast is quite good if complementary (always has been for me). It's a step up from what most hotels offer, with cooked-to-order omelets and French toast, as well as the usual hot and cold offerings, but I can see that it falls a little short of restaurant quality for someone who pays full price.
The big change this time around - over past visits - was the beds. They've switched to an air bed with a dial on the side that supposedly changes the firmness. There was no signage in the room explaining this, but after discovering that the bed was rock hard, I happened across the dial by chance. Sadly, no matter where the dial was set, the mattress was too hard and terribly uncomfortable. I sleep on a firm mattress at home, so that is saying a lot! I woke the first morning with a terrible backache that worsened with each consecutive night. Please, Hilton, chalk these mattresses up as a failed experiment and go back to something more comfortable!
- Official Description (provided by the hotel):
- 4 story cream stucco and stone building Located off Highway 63 in the only metropolitan area in Northeast Arkansas 5 minutes away from Arkansas State University Premier Hotel in Jonesboro The hotel has a lounge called Classics ... more less
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- Also Known As:
- Hilton Garden Inn Jonesboro Hotel Jonesboro