We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“HORRIBLE”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Lexington Suites of Jonesboro
Ranked #15 of 19 Hotels in Jonesboro
1 review
“HORRIBLE”
Reviewed 6 July 2014

So we go to check in at 1:30 at this point we r impressed..(that brief 30 min) we get our key finally. Elevator took for ever ur better of with the stairs, only 1 person working 5 baseball teams r staying here. Saturday morning wake up and toilet was running on to the floor,we call front counter and lady comes up and she can't fix it so she said when ever housekeeping comes in they will fix we left at 945 am came back at 530 pm and our room hasn't been touched toilet not touched, call front counter girl doesn't believe us finally comes up, tells us to plunge it ourselves we r done we want our 103 bucks back, can't give refunds when u pay cash we have to wait a week or more to get it back!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

84 reviews from our community

Traveller rating
    13
    6
    16
    11
    38
See reviews for
24
17
3
21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Indiana
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 25 June 2014

We stayed three nights at the Lexington Suites in Jonesboro, June 20-24, 2014.

Overall, the hotel is okay. The room was a bit worn (sink cracked, could use some fresh paint and carpets cleaned). The king bed was firm and comfortable and the pillows, although small, were plentiful and very comfortable. It was nice to have the fridge in the room. We didn't use the microwave, but it was clean and looked fairly new.

The A/C worked great, but the cold air didn't travel well to the sitting area so it was a bit stuffy in there. It was great to have so much space... one of us in the bedroom and one in the sitting area and both of us could watch our own television programs. It was nice to have wifi anywhere in the hotel. The two televisions were average sized, but good enough for us! No problem getting extra towels and the toiletries they provide smell super good. They ran out of cups for the room (both for coffee and water), but there was a packet of coffee for the 4 cup coffee maker and that unit was clean. The hair drier is awesome!

The Business Center does not have a printer and the entire time you use the internet on their computer, there is this extremely ANNOYING, repeating music playing. Most likely to keep guests from staying online too long! It would have been nice to be able to print our boarding passes, but the clerk said someone stole the printer!

The coin laundry consists of one washer and one drier. The laundry soap dispensers were empty, but the clerk gave me a cup full of the laundry soap they use on the sheets and towels. The drier was pretty slow to get a load dry, but it was nice to be able to do a load before leaving.

The pool area inside needs a major overhaul. The tile around the pool is not in good condition and I would be surprised if the chlorine levels in the pool itself are regularly maintained. The concept of the indoor/outdoor pool was neat, but I did not enjoy being in the pool because it is not well maintained. The hotel should sink some money into that area and get it in better condition.

The breakfast runs from 6-9 a.m. and consists of a few choices of cereal and milk, oatmeal packets, small danish and buscuits & gravy. A really nice set up. There was juice and plenty of hot and tasty coffee. They didn't have decaf coffee available (but who wants decaf anyway?!?).

The lobby area was attractive, but it seemed to me that the desk clerk is the person responsible for the entire hotel! There was rarely anyone behind the counter, and when they returned, it was clear they were "putting out a fire" somewhere. All of the desk clerks we encountered were helpful and friendly, but did seem stressed.

Overall, we would come back and stay again. I only hope the hotel will remodel the pool area because I sure would like to swim!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kathi64itsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, Adm Staff at Lexington Suites of Jonesboro, responded to this review, 30 June 2014
Thank you for staying with us at The Lexington. I appreciate your remarks and your informative comments. We will be using your review in our next staff meeting. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 20 June 2014

Just ask for the two Jenny (ie) 's! They'll take great care of you! Great staff! They will bend over backwards to take care of your needs! All the wHile, theydo it with gracious good grace and a smile.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, Adm Staff at Lexington Suites of Jonesboro, responded to this review, 30 June 2014
thank you so much for your nice remarks. We try hard to make customer service our top priority.
Please come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
1 review
Reviewed 8 May 2014

Upon my very late arrival, I was greeted with a very professional, sincere young lady by the name of Megan. She was very knowledgeable of the area and even printed directions for my trip into town. The room was nice and breakfast had a decent selection. The front desk staff were more than helpful during my stay. I will be coming back.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leeami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, Adm Staff at Lexington Suites of Jonesboro, responded to this review, 30 June 2014
Thank you for staying with us at The Lexington Suites. We do appreciate your nice remarks and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 24 April 2014

My family and I stayed here and will definitely be going back! The ladies at the front desk were very nice and the entire place was nice and it's a place that is great for kids too. Keep up the good work! :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarashalane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, asst at Lexington Suites of Jonesboro, responded to this review, 30 April 2014
Thank you staying with us. We appreciate your nice comments. We try hard to provide good customer service. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
1 review
Reviewed 23 April 2014 via mobile

I love the setting when u walk into to lobby, Its very spacious and inviting. The room was immaculate and clean. Upon arrival Ashlee greeted us with a welcoming smile. We checked into our room without delay and were pleased to see how clean the rooms were. Breakfast was amazing. They have eggs biscuits and gravy, as well as your usually continental items. They are under new management and we can see a difference since our last stay. Jennifer ( Jennie ) the new manager has been very polite and helpful with anything we have needed or asked for. All the staff has gone above and beyond to make our stay feel like home. The night audit women Jenny and Megan always greets us by name and asks how we are doing. We came into town since we are buying a house and it had taken a little longer then anticipated to move in, so we came back to the Lexington. It's great to see the familiar faces of the staff even the newest member Lee, he is very considerate and a joy to talk with. We will stay here everything welcome to jonesboro!!!

Stayed April 2014, travelled with family
Helpful?
Thank Vena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, asst at Lexington Suites of Jonesboro, responded to this review, 24 April 2014
thank you for staying with us. We appreciate your comments and we are striving for a pleasant stay for each guest. Please do come again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timbo, Arkansas
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 April 2014

I loved that they had a gym. Our room was clean, and I liked the location of the hotel. The staff was very friendly and helpful. Our room was serviced everyday, and we never had to go ask for anything. The pool was a nice place to relax. I would most definatley stay here again.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amber h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, asst at Lexington Suites of Jonesboro, responded to this review, 24 April 2014
Thank you for staying with us. We appreciate you and hope you will come again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Jonesboro hotels
0.1 mi away
Best Western Plus Jonesboro Inn & Suites
0.6 mi away
Comfort Suites Jonesboro
Comfort Suites Jonesboro
#3 of 19 in Jonesboro
154 reviews
0.3 mi away
Hilton Garden Inn Jonesboro
Show Prices
Show Prices
Show Prices
0.0 mi away
Candlewood Suites Jonesboro
Candlewood Suites Jonesboro
#6 of 19 in Jonesboro
54 reviews
0.6 mi away
Fairfield Inn & Suites Jonesboro
0.1 mi away
Hampton Inn Jonesboro
Hampton Inn Jonesboro
#4 of 19 in Jonesboro
287 reviews
Show Prices
Show Prices
Show Prices

Been to Lexington Suites of Jonesboro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lexington Suites of Jonesboro

Property: Lexington Suites of Jonesboro
Address: 2909 Kazi St, Jonesboro, AR 72401-7323 (Formerly Quality Suites)
Region: United States > Arkansas > Jonesboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 19 Hotels in Jonesboro
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Lexington Suites of Jonesboro 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Lexington Suites offers an easily accessible location, affordable rates, exceptional customer service, superb accommodations, and amenities that will make you feel at home. Relax in the privacy of your own tastefully decorated suite with amenities including a microwave, mini-fridge, coffeemaker, two cable TVs with HBO, desk with lamp, hairdryer, iron, ironing board, alarm clock, two phones, complimentary local calls, and wake-up service. We welcome you to come and experience all that Lexington Suites has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, TripOnline SA, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Lexington Suites of Jonesboro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Jonesboro

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing