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Lexington Suites of Jonesboro
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Reviews (96)
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Reviewed 6 July 2014

So we go to check in at 1:30 at this point we r impressed..(that brief 30 min) we get our key finally. Elevator took for ever ur better of with the stairs, only 1 person working 5 baseball teams r staying here. Saturday morning wake up and toilet was running on to the floor,we call front counter and lady comes up and she can't fix it so she said when ever housekeeping comes in they will fix we left at 945 am came back at 530 pm and our room hasn't been touched toilet not touched, call front counter girl doesn't believe us finally comes up, tells us to plunge it ourselves we r done we want our 103 bucks back, can't give refunds when u pay cash we have to wait a week or more to get it back!!

  • Stayed: June 2014
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Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

We stayed three nights at the Lexington Suites in Jonesboro, June 20-24, 2014.

Overall, the hotel is okay. The room was a bit worn (sink cracked, could use some fresh paint and carpets cleaned). The king bed was firm and comfortable and the pillows, although small, were plentiful and very comfortable. It was nice to have the fridge in the room. We didn't use the microwave, but it was clean and looked fairly new.

The A/C worked great, but the cold air didn't travel well to the sitting area so it was a bit stuffy in there. It was great to have so much space... one of us in the bedroom and one in the sitting area and both of us could watch our own television programs. It was nice to have wifi anywhere in the hotel. The two televisions were average sized, but good enough for us! No problem getting extra towels and the toiletries they provide smell super good. They ran out of cups for the room (both for coffee and water), but there was a packet of coffee for the 4 cup coffee maker and that unit was clean. The hair drier is awesome!

The Business Center does not have a printer and the entire time you use the internet on their computer, there is this extremely ANNOYING, repeating music playing. Most likely to keep guests from staying online too long! It would have been nice to be able to print our boarding passes, but the clerk said someone stole the printer!

The coin laundry consists of one washer and one drier. The laundry soap dispensers were empty, but the clerk gave me a cup full of the laundry soap they use on the sheets and towels. The drier was pretty slow to get a load dry, but it was nice to be able to do a load before leaving.

The pool area inside needs a major overhaul. The tile around the pool is not in good condition and I would be surprised if the chlorine levels in the pool itself are regularly maintained. The concept of the indoor/outdoor pool was neat, but I did not enjoy being in the pool because it is not well maintained. The hotel should sink some money into that area and get it in better condition.

The breakfast runs from 6-9 a.m. and consists of a few choices of cereal and milk, oatmeal packets, small danish and buscuits & gravy. A really nice set up. There was juice and plenty of hot and tasty coffee. They didn't have decaf coffee available (but who wants decaf anyway?!?).

The lobby area was attractive, but it seemed to me that the desk clerk is the person responsible for the entire hotel! There was rarely anyone behind the counter, and when they returned, it was clear they were "putting out a fire" somewhere. All of the desk clerks we encountered were helpful and friendly, but did seem stressed.

Overall, we would come back and stay again. I only hope the hotel will remodel the pool area because I sure would like to swim!

  • Stayed: June 2014, travelled as a couple
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1  Thank kathi64itsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, Adm Staff at Lexington Suites of Jonesboro, responded to this reviewResponded 30 June 2014

Thank you for staying with us at The Lexington. I appreciate your remarks and your informative comments. We will be using your review in our next staff meeting. We look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Just ask for the two Jenny (ie) 's! They'll take great care of you! Great staff! They will bend over backwards to take care of your needs! All the wHile, theydo it with gracious good grace and a smile.

  • Stayed: June 2014, travelled with family
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Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, Adm Staff at Lexington Suites of Jonesboro, responded to this reviewResponded 30 June 2014

thank you so much for your nice remarks. We try hard to make customer service our top priority.
Please come again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

Upon my very late arrival, I was greeted with a very professional, sincere young lady by the name of Megan. She was very knowledgeable of the area and even printed directions for my trip into town. The room was nice and breakfast had a decent selection. The front desk staff were more than helpful during my stay. I will be coming back.

  • Stayed: April 2014
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Thank Leeami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, Adm Staff at Lexington Suites of Jonesboro, responded to this reviewResponded 30 June 2014

Thank you for staying with us at The Lexington Suites. We do appreciate your nice remarks and look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

My family and I stayed here and will definitely be going back! The ladies at the front desk were very nice and the entire place was nice and it's a place that is great for kids too. Keep up the good work! :)

  • Stayed: April 2014
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Thank tarashalane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siddika K, asst at Lexington Suites of Jonesboro, responded to this reviewResponded 30 April 2014

Thank you staying with us. We appreciate your nice comments. We try hard to provide good customer service. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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